On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Return policy and customer service was excellent. Unfortunately part was delivered with missing parts
It only arrived in 2-3 days which is pretty good in my opinion. Will be purchasing from them again.
My shopping experience was great. Super fast shipping as for the MSD wires I have not installed them yet,they look great
Order came in perfect and fast. Parts fit perfectly
I have a 2010 Ford Mustang V6… American Muscle has made it so easy to find and order items made specifically for my Mustang. When I find an item I am interested in not only do they show me the ones that will fit my year model they also show me other customer builds with that exact item on another Mustang identical to mine… color and all! American Muscle is hands down the best place to purchase mods for any Mustang owner!
The spare tire kit was just as expected, high quality ford product.
Easy and fast shipping, parts are as shown and great.
Quick process and delivery. Loving my new exhaust!
Lots to choose from, great quality parts.
Easy Install. Comes with 4x Studs, 4x Washer Nuts, 3x Guid brackets, and 1x ZR1 Extended Rear Spoiler Replica for the C5 Corvette. The Spoiler fits perfectly so don't be worried if it'll be a cheap eBay knockoff because this has quality.
I ordered my heater hose for my 2013 charger, it arrived when they said it would, & I couldn't have been happier, I quickly went to install, it was easy for me and didn't take long. Word of advice, use just a Lil w/d 40 to help loosen old hose as well as new. Next, spark plug change yea!
I have used American Muscle for years for parts for several of my mustangs. Everything is clear regarding price and availability. The tracking number provided i
The email helps i form when i can expect my part(s). The part arrived on time and packaged well. I will continue to purchase my parts with American Muscle.
Arrived ahead of schedule and was packaged properly to prevent damage always satisfied when ordering from AM!
Happy n satisfied with products that I ordered. Hope to shop more.
The easiest installation of any part, EVER! Would recommend
It was good but didn't fit my car so had to do some mods to it. My car is a 04 manual mustang it said it would fit but didn't first time and had to buy some plug extension. But we still got it and the air intake is still bad $#*!
I ordered stereo equipment. I received it in a timely manner and am satisfied.
Ordered multiple items. One item was out of stock with 12 week estimated delivery and I was able to get that one item cancelled and refunded back to my account with out any trouble. Received Everything else in a timely manner.
I initially ordered an item because I needed it quickly and it was listed as arriving by a certain date. The item updated to say it would not ship for nearly a month so I ordered from another vendor and canceled my order. Customer service gave me a small credit for the issue. When I tried to use the credit on my next order it did not apply automatically (as the note said it would) and there was no option to add it to my order. Every order I've placed has just been obnoxious in one way or another.
I am so sorry you had trouble applying your credit.
If you have any questions or would like assistance applying your credit-
Please reach out to our customer service when placing an order.
We are happy to help.
Amy
EXT 1257
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.
I am so sorry to hear that.
I have left you a voicemail.
If you have any questions, please let me know.
Amy
EXT 1257