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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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Easy to order and delivered fast!came packaged as to not get damaged
It was pretty easy to find what I was in need of and order. The product came in fast and was easy to install but did not work but one time. I checked to make sure that it fixed the problem (and it did), so I buttoned everything up and went to get dressed. Came back out and it was back to acting up again. I hope I can return this soon.
Placed the order and received it in a timely manner. Products in good condition and a good price
I ordered stainless works headers and I had a Corsa and it said the cat back would work with thr headers but they didn't! Did a lot of work putting headers on just for them to not fit :'(
Needed the rear deck cover for the trunk you had price was good I bought it. Thank you
Ok two wheels took a lot of weight cheap china chrome
Great service and great looking product
Gives a aggressive look
Received my order quickly and in great condition.
Very satisfied
Delivered super fast, also probably the easiest installation on the car.
The Pypes exhaust I ordered did not come with the 2.25 in to 3.0 in. Adapters like it waa suppose to. Do you know who sells those adapters in person? No one. Spent 60 extra dollars at the local auto parts store buying 2.25 to 2.50 adapters and 2.50 to 3.0 adapters to make a ghetto rigged setup so the exhaust would work.
I have spent WAY more than I should have on my car and American Muscle made it all possible. It was easy and great products.
Everything is great except for the shipping took forever to get here the date and time everything changed constantly that part I found to be a bit ridiculous I've ordered probably thousands of dollars worth of products from American muscle in the past for other Mustangs haven't had one for a while these are the first couple items I have added... since acquiring my new one and I'll $#*! about the shipping but I'll still buy the product if it's something I know is not going to disappoint
Thank you for your feedback and for being a long time customer.
Please let me know f you have any questions.
I would be happy to help.
Amy
EXT 1257
The customer service rep Nathan made this whole experience extremely fast and easy with little effort from me. I been shopping on AM for at least a decade and for the job I needed to get done I expected to be online for at least a hour and half but Nathan made it only 20-25 mins. So thanks to him! However the packaging for the Exedy Mach 400 clutch kit is terrible. I received it with the alignment tool and pilot bearing out of the box because the box was ripped open thanks to the loose clutch inside moving around during shipping.
Nice fit. Had my gopro ready to video and send in for the $200 credit...didn't have an SD card. Lmfao! Goteem. Oh well.
Never been disappointed with any purchases and products, I'd rather purchase quality products and that's what I want.
I've been very extremely happy being a customer that saying you pay for what you get by holds truth. I'd rather pay more for quality than quantity I've cut corners from other competitors and got exactly what I got, waste of money and got junk.
I have yet to be disappointed everything I've purchased has been top notch I'd rather pay more for the quality and I've purchased from from engine components to rims besides exterior items. Thank you
Great website for all my Mustang parts, has many options to personalize your car.
Great interface for a website, easy to find the parts your looking for, and a great selection for muscle cars.
Short and sweet, fast and easy, good job, thank you american muscle.
Easy,quick, and fast, thank you AMERICAN MUSCLE
Always a pleasure doing business with them. Helpful advice.
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.
I am very sorry to hear that.
Please reach out to our customer service if you have any questions
Or would like assistance.
Amy
EXT 1257