AmericanHomeShield

I have put in several claims with this company this year. Customer service will put you on extended hold times, as standard procedure, don't speak very good english. The site will close your claim before it's fixed, or be behind the status. They hold up fixing things, making the contractor jump through hoops, over and over. I dread anything breaking now, because I have to deal with them. Can't wait for the warranty to end now and get someone else.

Had used AHS in the past with no problem. Our air conditioner quit working during the heat of summer. AHS sent out their contractor, Affordable AIr and Comfort. The contractor recommend a new system. Forty days (40) later contractor never called or emailed. I had to purchase small window a/c for all the rooms. Decided just to get a new a/c for the house. Out of my pocket. AHS offered around $300 to cover all the cost. Thanks for nothing AHS.

My ac went out and AHS sent a contractor over.He condemned my system and said it had mold without even testing it.He refused to look at it and said I need a new system. Charged me witch I refused to pay (because he didn't even hook up gauges or address the problem. Said it was electrical. I looked at system after he left and found ac condenser drain was stopped up. I cleared it and got system running myself.Its been working for several month now. AHS sent me a bill and did NOTHING to help me. Terrible service a total bureaucracy and run around. I dropped them and am totally dissatisfied. I am glad I didn't get ripped off but they need to make some type of amends to there subcontractor and the inconvenience they caused me and my family, As of 01/11/2016 my ac is Still working!. AHS never apologized or attempted to take care of me or keep me as a customer. They are too big to care about one home owner. Show they are all about the money and not taking care of people!

My experience with their reps was positive. They were professional and courteous. I am satisfied with their services after switching. They were recommended by my family and they said it's better. However, I wish they could improve on the follow up service, especially confirmation emails.

We've had American home shield for a year and it was time for renewal. That's when the snake raised his head. We were told on the reminder Email that we didn't have to do anything and everything would go on as before. I checked my account to find out they overcharged me. Talked to their rep. To find out nothing but unfounded excuses. Couldn't settle a simple mistake so we decided to cut ties with this company because if they can't handle something as simple as this, I wouldn't want them trying to assist with something in my home.

I called American Homeshield on 6/15/202, paid the fee for service and it is going on One month that I have been without a Washing machine. In the interim My family and I are lugging clothes to the laundry mat, and American Homeshield seems extremely unbothered by my many calls regarding the status of my repair. To add injury to insult the technician assigned to my case is rude, unprofessional, and dishonest about why he has not come out, he went as far as to send an email to American Shield and myself saying that he came out on 6/17/2021. Beware that the customer service reps are outsourced to India so there is a lack of cultural understanding that being without a washer for three weeks is a pressing issue.

Waited three weeks for the one-star contractor AHS hired to fix my fridge. After countless days of their contractor telling me he was coming today then not showing or calling to inform me, I decided to cancel the contract I had the AHS. Man let me tell you, speaking with their customer service representatives is horrible. They will hang up on you, put you on hold, cant answer anything, and whenever you ask to speak to a manager you get the same thing every time they will call you back in 24-48 hours which would be fine if they ever called me back. I must have heard that over a hundred times. Then if you decide to make the smart decision of cancelling, they make you jump through multiple hoops and will even try using the 24-48 hour line.
After everything, they ended up making no repairs or replacements in the entire time I paid for their service. They were kind enough to provide me tons of unneeded stress, countless wasted days, and to top everything off a $60 cancellation fee. Needless to say I was pissed about giving $60 to them for doing nothing, so I asked to speak to a manager to avoid paying the fee.
The employee informed me that they are told to never escalate a call by handing the phone off to a manager. Absolute trash.

I would give zero stars if I could. They dont cover what is in your contract, then when you try to speak to a Supervisor they ALWAYS say they are not available but tell you a Supervisor will call you back but that never happens, then they try to double charge you on service calls you already paid for and they let you know this by e - mail that you can not respond back to because it's one of the no reply e mails so you are forced to call them at their overseas call center and wait on hold for 2 hrs. On average and then when you get through they will not answer your question out right then they hang up on you. When you ask them for their legal representatives point of contact so you can have your attorney contact them they out right deny that to you. I will never ever ever use this fraudulent company again. Oh and did I mention their website has no other number you can call but their overseas call center and they conveniently have a no class action lawsuit clause in your contract only small claims court which they give you no information when requested so you can give it to your attorney to make case for small claims court. Do yourself a favor and look at all the scams they have pulled on people on youtube.

This review is meant for 2 reasons. 1) to dissuade anyone from using these guys. I will get into that in a second. 2) to hear from anyone else who has had issue with these crooks.

So, first off my wife and I are 1 year and change into owning our home. During this duration we had the AC freeze up and stop working. We submitted a work order and had the guy come out from May's heating and air as that it who they predominantly deal with. (We are in Charleston, SC.) The guy came in, diagnosed it as a needing more freeon and left. Didn't charge for freeon this time but we spent $75 for a service fee. Flash forward to March. The AC crapped out AGAIN, showing that the job didn't get properly diagnosed. So they sent out another tech. Another $75. We informed him of what happened last time and showed him comments from HVAC techs on a subreddit after taking pictures of our unit with our issues to provide him with better resources. After calling AHS and May's it seems that neither one of them have any record of the first visit. They 2nd guy did the same thing after being 3 hours late to our house from the time frame they gave us. Now, this time they charged us $275 for the freeon. We have a 30 day recall period and our warranty was running up. 2 days after the recall period, our AC did the same exact thing again, it is now more than obvious that the job wasn't done properly. May's hasn't offered to help in any facet. AHS is even worse. We have been calling non stop for a week. They keep giving us the run around and all they have done is give us the email for their legal team. It is an error on both of their parts and we have thrown away over $300 plus the yearly warranty cost of $675 to basically have our money taken away from us, for a service that wasn't properly done. It honestly feels like we paid all that for absolutely nothing. So, to everyone reading this do not under any circumstances, for any reason whatsoever, at all, ever use AHS or May's heating and air. We are only asking for the situation to be rectified, we don't want to take it further, but will if necessary. I don't know anyone who would be a fan of spending hundreds of dollars and having nothing to show for it. Do you?

Worst company ever. What a rip off! You pay for absolutely nothing! Would be cheaper to pay your own contractors as most do not charge a service fee and American Home shield charges you the customer a service fee for every service request along with the price you pay for the warranty and then they will pay around 5 to 10% of any repair bill leaving you the customer with the rest. Example of this. Have a bad garbage disposal. They will pay $141.00 my cost $385.00... why? Because AHS doesn't cover the "modifications" (bringing the plumbing/piping to code) and/or "accessing"(drilling the hole) for the work to be properly done. I have been in a constant battle with them for the past three weeks to get six plumbing issues including a gas water heater that went out and AHS wouldn't pay for the vent work which was leaking carbon monoxide into my home to be replaced... again... my cost for the vent $2 to $4 thousand... their cost $210.00. Scam company. Sends out their own contractors who look for ways to cost you the consumer more money then the warranty company will put out. Save your money, find your own contractors that you trust to do the work instead of the subpar contractors they send to your home. And I recommend to anyone already in this warranty trap with American Home Shield to contact their States Attorney Generals office and file a formal complaint to stop this company for scamming and victimizing other people out of their hard earned money as they have done to me. American Home Shield needs to be held accountable for the scam they run on the consumers who purchase their warranties thinking they will be taken care of in the event something happens to /in their homes.
Buyer BEWARE! This company is NOT on the side of their customers!

I did a service request for my garbage disposal and AHS assigned Immediate Response PLB & Rooter SERV INC out of San Antonio to do the repairs. The contractor called Tuesday and stated that they had no parts and the earliest they could send someone out was Friday. I said NP. Today she calls and says they can't come out on Friday they can come out next week. I said unacceptable. They haven't even come to my home to do a diagnosis to see if we even need a part! I told the contractor I would call AHS and request someone else. She tells me ALL contractors are having the same problem I guess to convince me to keep their business. As I was contacting AHS I realized that Immediate Response PLB & Rooter SERV INC was a company we had a bad experience with in the past and that their service was horrible. When I talk to the rep I inform her of our past encounter and I tell her I definitely don't want them coming to my home and that I made a complaint to corporate on them. She then tells me that my contract states I can't change the contractor assigned to me by AHS! I said are you serious? I had a bad experience with this contractor and you're telling me that a company that did me wrong and I made a complaint on I have no choice but to let in my home? I told her she needs to stop reading her script and look at her algorithm and look where it says "special situations call manager." I asked for her manager. She puts me on hold for a long time and then the phone hangs up. She calls back and says her manager will call me. It's the evening and no one has called me back. Half the reps don't know what they're talking about but they wonder why the customers get so upset on the phone.

Phoned AHS on Saturday 7/11. They dispatched a company from Kingman that was in the area. Turned out to be a part not on their truck. I told the contractor that weareboth 75 and havemajor medical issues and anyhelp in expediting the repair would be appreciated. I phoned AHS the nextday Sunday the 12th and waited 1 hour to speak with someone about our psrts request. I also told them of our medical needs. I was told trhat the partrs werealready ordered and assured me that they were doing all possible. It is now Tuesdat night and not a word from AHS or the contractor.
So it is apparent to this consumer that mAHS did not do the correct thing and have our part Next day Air shipped. I believe they just put it on a truck and is still comiming. This is no joke here where we live. Temps on Saturday were 116 then 118 and again 118 today. We aremiserable. Noplace to go with A/C.
WE believe that AHS did not look at the mitigating facts and in fact did not do the rigt thing by having our parts air shipped. Pretty sad & dangerous when they only consider their bottom line.
I would advise anyone looking for home coverage to shop around as AHS is not your ally in times of real need. God knows when this will be completed. They are AWFUL to correspond with and not much compassion. Not happy and a long time loyal consumer.