We've had American home shield for a year and it was time for renewal. That's when the snake raised his head. We were told on the reminder Email that we didn't have to do anything and everything would go on as before. I checked my account to find out they overcharged me. Talked to their rep. To find out nothing but unfounded excuses. Couldn't settle a simple mistake so we decided to cut ties with this company because if they can't handle something as simple as this, I wouldn't want them trying to assist with something in my home.