Developed in part with a grant from
the National Science Foundation
Review of American Girl

American Girl reviews

Is this your business?
4 reviews
Middleton, WI 53562, US
Tel: 800-845-0005

4 Reviews From Our Community

All Reviews

2 reviews
0 helpful votes

sooo many problems with orders. Website is severely troubled. Cost cutting measures have resulted in dolls that are poorly made with cheap fabric and eyelids that don't even cover the eyeballs. They'll say anything to get you off the phone but never follow thru. Even corporate managers outright lied to us. Used to be a great company but quality and service are rapidly getting worse. Plus the shipping cost is high and they don't reward loyal ones get a 20% coupon but not regular customers. Mattel has taken a quality product and ruined it, choosing to turn a treasured keepsake into a disposable Barbie. Buy an older one on eBay or shop at Target.

5 reviews
5 helpful votes

I had a delivery problem whenever I bought something from here. It usually arrives later then they state but still I think that's fine as long as I get them cheaper and not damaged.

16 reviews
21 helpful votes

I love this site. I had an American girl doll when I was younger. My sister had two. We got the historical dolls that come with books about their story. You can get different historical outfits and furniture for them. All the products are very high quality. I just recently bought some dolls for my nieces, and they love them.

18 reviews
32 helpful votes

Ugly dolls. You used to send your photo in, and your doll was made by that, but now you pick one of 10 (?) dolls. Dolls are creepy and look wanna be high quality cheap quality. Magazine sucks! Stupid magazine! Ugh! Also, the site layout isn't good. AMERICAN GIRL, ALL IN ALL, SUCKS, IN MY OPINION. I WILL NOT DO BUSINESS WITH THEM.

Customer Questions & Answers

Questions? Get answers from the American Girl staff and other customers.
Note: this is not for reviews - click here to write a review
Get notified about new answers to your questions.
Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Did You Find This Page Useful?

Sites You Might Also Like

Business owners: What’s your side of the story?

Register now for free – get notified of new reviews, respond to consumer feedback, add new photos to your page and much more.

Manage your business
Have a question about
American Girl?
Post Review