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Americaneagle.comReviews 29

3.4

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Americaneagle.com Reviews Summary

Americaneagle.com has a rating of 3.4 stars from 29 reviews, indicating that most customers are generally satisfied with their purchases. Americaneagle.com ranks 51st among Website Development sites.

service
14
value
13
shipping
2
returns
2
quality
11

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Texas
1 review
1 helpful vote
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Slow to respond
July 18, 2023

In 2 years we have had 3 account managers. They are slow to respond to requests. I have to say that our website is good and functions well but it has been painful getting there.

Date of experience: July 18, 2023
Bethany H. — Americaneagle.com Rep
over a year old

Thank you for sharing this feedback, Vincent. While three account managers in two years is not ideal, there are legitimate circumstances that could lead to this uncommon occurrence. The experience you describe, however, is certainly incongruent with our expectations for client relationships. While we are happy to hear you are satisfied with your website and its function, please request a meeting with your current account manager if you’d like to share more regarding your experience.

NL
1 review
0 helpful votes
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We've been working with Americaneagle.com for a while now and we really appreciate them as a partner. They're very responsive, have a great team spirit, have a lot of experience, are always willing to help and they are just very nice people to work with.

Date of experience: August 16, 2022
Bethany H. — Americaneagle.com Rep
over a year old

Thank you, Manon, for sharing this thoughtful review. We appreciate the opportunity to advance digital solutions alongside you.

Virginia
1 review
0 helpful votes
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American Eagle's Team did a professional job for us in creating our new website! Our customers are excited about the new site and the feedback has been very positive. American Eagle was good to work with. They listened to our needs and built us a site we can be very proud of.

Date of experience: August 15, 2022
Bethany H. — Americaneagle.com Rep
over a year old

Thank you so much, Beverly, for the opportunity to partner in digital solutions to help serve your customers. Your kind review is truly appreciated as well.

Canada
1 review
0 helpful votes
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Adam and the team were incredible to work with. Efficient, kept us up to date on all steps in the process and super friendly. We've already signed on to work with them again!

Date of experience: April 14, 2022
Bethany H. — Americaneagle.com Rep
over a year old

Thank you so much, Kerri-Ann, for both the trust you've placed in digital solutions with Americaneagle.com and for taking the time to share this thoughtful review. We appreciate the opportunity to contribute alongside you.

Texas
1 review
0 helpful votes
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Highly recommend working with American Eagle
April 5, 2022

We aimed to relaunch our website with some updated features and looks to bring us into the modern world of online retail. They built us a much better looking site with significantly more functionality. We gained backend access and control that we lacked with our previous setup, and AE provided us with the training to continue to build upon and improve our site within house.

For anything that's a bit more complicated, we still use American Eagle to build out or edit new features or applications within the system. They are a pleasure to work with, completely based in the US, and were able to navigate each roadblock along the way.

Whenever we encountered something problematic, they offered multiple ways to solve each issue, and were conscious of our overall budget along the way. I can't recommend these guys enough, especially in today's world of overpromising and under-delivering. AE stands out and delivers the product in a timely and efficient manner.

Date of experience: April 4, 2022
Bethany H. — Americaneagle.com Rep
over a year old

Thank you, Baron, for sharing this kind review of our partnership in digital solutions with your excellent team at Gordy & Sons. Helping to amplify your brand online and connect customers with your select catalog products and unparalleled services has been a pleasure. Your thoughtful review here is truly appreciated.

California
1 review
1 helpful vote
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Integrity
January 5, 2022

I have known the team for many years and am always impressed with their professionalism and integrity.

Date of experience: January 4, 2022
North Carolina
1 review
0 helpful votes
Follow Kate B.
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The Americaneagle.com team have been a pleasure to work with since inheriting this partner manager role in 2021. Formerly Peter, and now Arlind, have provided excellent communication. All those that I have worked with thus far appear to greatly see the value the Avalara's compliance service provides to their customers. The project managers presence during the sales cycle meetings with Avalara provides significant value, espcially from a tech perspective. Looking forward to a sales enablement opportunity with additional project managers, etc in early Q1 2022.

Date of experience: December 23, 2021
Bethany H. — Americaneagle.com Rep
over a year old

Thank you, Kate, for sharing your experience with Americaneagle.com. We, too, appreciate the tax compliance simplification and accuracy peace-of-mind that Avalara brings to our clients.

New Hampshire
1 review
0 helpful votes
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We have worked with Americaneagle.com for a number of years. They have always been responsive, attentive and helpful whenever we have made a request of them. From the beginning they have been amazing partners in executing our strategy in a well rounded approach that has proven successful. If you are looking for an agency to assist with site implementation, content strategy and SEO assistance americaneagle.com is a great option to explore.

Date of experience: December 15, 2021
Bethany H. — Americaneagle.com Rep
over a year old

Thank you, Mark! We truly appreciate your kind words and recommendation. Your description of Americaneagle.com's capabilities and customer service is exactly what we aim to consistently deliver for our clients.

New Hampshire
1 review
0 helpful votes
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5 Stars plus!
December 15, 2021

I have worked closely with AmericanEagle.com for the past 6 years. They are passionate about their work, and their customers success. They are always willing to go above and beyond for their clients. I consider AmericanEagle.com a trusted resource and go to partner when I need exceptional results. They also have many long time employees that are experts in their field. With so much turn over in many organizations it is nice to be able to work with the same people for years and build a solid relationship. I would be happy to recommend AmericanEagle.com!

Date of experience: December 15, 2021
Bethany H. — Americaneagle.com Rep
over a year old

Thank you, Lynne! The team at Americaneagle.com truly appreciates your kind words and recommendation. It is a privilege to be entrusted by clients to partner in digital solutions and business success. Your description of the consistent and dedicated professionals who deliver within those trusted relationships is, indeed, a differentiator we don't take for granted.

Indiana
1 review
0 helpful votes
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Trusted Partner
December 15, 2021

I have had the pleasure of partnering with Americaneagle.com for about two years and have never been disappointed in their performance, collaboration, and commitment to our partnership and supporting our shared clients.

Date of experience: December 15, 2021
Bethany H. — Americaneagle.com Rep
over a year old

Thank you, Ash. As digital solutions providers, our capabilities and strengths are multiplied by the project contributors at the table. Your kind words and review are sincerely appreciated.

Georgia
1 review
0 helpful votes
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My firm, Accelebrate, is an IT training firm that provides IT training services to Americaneagle.com. We also have had experts on their staff present topics to our clients. Our experience over the past two years has been perfect: as a supplier of IT training, we get qualified, fully engaged students in class, the logistics flow smoothly, and we are paid on time. Americaneagle.com's experts' presentations to our clients have been carefully prepared and very well received. Based on our experience, I recommend working with them without hesitation.

Date of experience: December 6, 2021
Bethany H. — Americaneagle.com Rep
over a year old

Thank you, Steve. As a leader in IT training, we appreciate all you're investing into the professionals who are advancing success in our field - including our own! Your thoughtful review is appreciated as well.

California
1 review
0 helpful votes
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All star team!
March 26, 2021

If we had the option to leave a 10-star rating we would! For over 5 years we have worked closely with the well-versed and knowledgeable team at Americaneagle.com for web development and digital marketing. Together we ensure that our websites and social media presence is user-friendly and a helpful resource for our customers. We appreciate the thoughtfulness and dedication that our team provides to our account. The team is very accessible, and we 100% recommend this company.

Date of experience: March 26, 2021
Bethany H. — Americaneagle.com Rep
over a year old

Thank you, Sara! We appreciate the feedback! Americaneagle.com takes pride in the quality of work and customer service we deliver to our clients. We have excellent staff who are highly motivated to create innovative solutions and provide outstanding customer service. Thank you for taking the time to write this review and we look forward to continuing to support your business as needed!

Ohio
1 review
1 helpful vote
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The American Eagle team provides our organization with a solid digital marketing foundation that is thoughtful, practical, scalable and sustainable, and differentiating. The team is intelligent, engaged, kind, and hard-working. I never feel like they are "just another agency"; they are an extension of our team and I always trust their advice and expertise.

Date of experience: March 26, 2021
Bethany H. — Americaneagle.com Rep
over a year old

Thanks for your great feedback, Meredith! Americaneagle.com takes pride in the quality of work and customer service we deliver to our clients. Thank you for taking the time to write this review and we look forward to continuing to support your business!

Illinois
1 review
0 helpful votes
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As a direct sales organization it is critical for us to effectively and efficiently reach our customers. Americaneagle.com has provided us with access to a full team of developers, programmers and designers. We have been able to tap into their experts in specialized areas to help enhance our site and its functionality. Americaneagle.com has proven to be an invaluable resource helping us to successfully generate interest in our products and sales for our business.

Date of experience: March 19, 2021
Bethany H. — Americaneagle.com Rep
over a year old

Thank you for taking the time to write this review! One of our most important values is our customer first culture. We strive to maintain excellent relationships with our clients and provide the highest quality of work. It has been a pleasure working with you and hope to continue working with you for many years to come!

New York
1 review
0 helpful votes
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The team at Americaneagle.com who is responsible for maintaining my company's website, helping us with SEO and any issues that arise, are great. They're very communicative, helpful, and accommodating. They're a pleasure to work with.

We had to work with the project team recently to redo the layout and graphics on our site, and it was often a frustrating experience. Communication wasn't great, and I didn't feel like the team put a lot of effort into what they were doing. I hope they make some much needed improvements to that team soon, because the people who work with our account deserve 5 stars.

Date of experience: March 9, 2021
Illinois
1 review
0 helpful votes
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We have now been working with Americaneagle.com for about 3 years. We hired Americaneagle.com to completely overhaul our outdated website. From the beginning we felt like we had a team working on our site and not just a sales rep. They kept us on deadlines so the project could be completed on time. After our new site was launched, we then hired Americaneagle.com to work on our SEO and SEM. Once again they came together with a team to provide creative solutions. We get a good return on our investment month after month.

Date of experience: February 19, 2021
Bethany H. — Americaneagle.com Rep
over a year old

Thanks for your great feedback, Mike! Americaneagle.com takes pride in the quality of work and customer service we deliver to our clients. Thank you for taking the time to write this review, we hope to continue working with you for opportunities in the future.

Indiana
1 review
0 helpful votes
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After 27+ years in wholesale distribution, I have experiences with hundreds of providers and suppliers. This included a couple of other web designers. Through all of that, I have discovered a few that place integrity above all else. When you find such a provider, you make them your partner. American Eagle is one of those partners. I am not saying that they are without fault. I am sharing that they will own their mistakes. Be that as it may, they have made very few in our years with them.

To add, the level of professionalism that I have experienced from our first meeting has been top notch. Their processes and deliverables are executed with expertise. Our website has industry leading functionality and allows us to compete on a much larger level. I rest better trusting that they are concerned about our website stability and growth.

Date of experience: February 10, 2021
Bethany H. — Americaneagle.com Rep
over a year old

Thank you, Charles! Americaneagle.com takes pride in the quality of work and customer service we deliver to our clients. We have excellent staff that are experts in their field and highly motivated to create innovative solutions. Thank you for taking the time to write this review, we hope to continue working with you for opportunities in the future.

West Virginia
1 review
0 helpful votes
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After a year long search for a new eCommerce partner, we choose Americaneagle.com. That was more than 5 years ago and we are as excited today as we were then to have them as our commerce partner. The Americaneagle.com team is always responsive and great to work with. It's pretty simple, we would not have the site and success online that we have without them. To me... they were the best decision we could have made!

Date of experience: February 10, 2021
Bethany H. — Americaneagle.com Rep
over a year old

Hi David,

Thank you for taking the time to write this review! One of our most important values is our customer first culture. We strive to maintain excellent relationships with our clients and provide the highest quality of work. It has been a pleasure working with you over these past 5 years, and hope to continue working with you for many years to come!

Georgia
1 review
14 helpful votes
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My company decided to start working with AE before I became involved, mainly, I believe, for the price. I wish they had chosen another company! Initial development took months longer than the estimate provided. Any time estimate they provide for any project is meaningless. Any hour estimate is basically meaningless too.

We have to babysit them so tasks aren't forgotten, manage how many tasks we give so they're not overwhelmed, double and triple check any changes they make so they don't mess up other parts of our website, etc. They break things with the changes they make, or implement fixes that only work on half of the pages it should. We have to review all their work to make sure it actually works as specified, and are constantly finding new issues.

Their CMS iDev is frustrating as well - the "help" icons literally do the opposite of help - it brings you to a new page and deletes all progress on what you were working on. If you're working in the content editor, it doesn't tell you that you've been logged out until you hit save - then it logs you out and all progress is lost. I have to warn all new employees what not to do, to save them frustration. There's no way to unpublish pages - only lock (password protect) or delete. Saving as a draft only works before the page is published - but it doesn't tell you that! If you try to save changes as a draft on a published page, it just exits the page editor without saving anything - you don't know there's no draft until you go to look for it again.

In short, unless you enjoying constant delays, frustration, and never-ending problems, don't hire AE.

Date of experience: August 7, 2020
Bethany H. — Americaneagle.com Rep
over a year old

Thank you for your recent post. We’re sorry to hear your recent frustrations with Americaneagle.com. It is our goal for all of our customers to be pleased with the work we do together to achieve your online success. Please reach out to info@americaneagle.com directly, as we’d like to schedule a call with you and our executive team to rectify any issues that may be happening with regards to your site. Our goal is for you to be 100% satisfied with the team you’re working with and we will do all we can in order to make sure this happens.
Thank you,
Americaneagle.com

Texas
1 review
22 helpful votes
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Site had issues on a regular basis and we had to pay for fixing everything. Out of nowhere things that worked yesterday would stop and we would be forced to pay thousands to fix them. No accountability for their work. They are the only web development company I heard of with "warranty" on website. 3 months at that! Unless your budget is in thousands a month they are not a good fit.

Date of experience: October 17, 2018

From the business

Americaneagle.com is a full-service, global digital agency based in Des Plaines, Illinois that provides best-in-class web design, development, hosting, post-launch support, and digital marketing services. Currently, Americaneagle.com employs 700+ professionals in offices around the world including Chicago, Cleveland, Dallas, London, Los Angeles, New York, Nashville, Washington DC, Switzerland, and Bulgaria. Some of their 2,000+ clients include FASTSIGNS, Soletrader, Stuart Weitzman, WeatherTech, and the American Management Association. For additional information, visit www.americaneagle.com.


americaneagle.com
Founded in 1978
Des Plaines, IL, United States