• Americaneagle.com

Americaneagle.com

Overview

Americaneagle.com has a rating of 3.83 stars from 29 reviews, indicating that most customers are generally satisfied with their purchases. Americaneagle.com ranks 287th among Website Development sites.

  • Service
    14
  • Value
    13
  • Shipping
    2
  • Returns
    2
  • Quality
    11

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 0%
Positive
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Neutral
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How would you rate Americaneagle.com?
Top Positive Review

“Great People, Great Service, Great Results”

David G.
2/12/21

After a year long search for a new eCommerce partner, we choose Americaneagle.com. That was more than 5 years ago and we are as excited today as we were then to have them as our commerce partner. The Americaneagle.com team is always responsive and great to work with. It's pretty simple, we would not have the site and success online that we have without them. To me... they were the best decision we could have made!

Top Critical Review

“Constant problems, delays, and frustration”

K B.
8/7/20

My company decided to start working with AE before I became involved, mainly, I believe, for the price. I wish they had chosen another company! Initial development took months longer than the estimate provided. Any time estimate they provide for any project is meaningless. Any hour estimate is basically meaningless too. We have to babysit them so tasks aren't forgotten, manage how many tasks we give so they're not overwhelmed, double and triple check any changes they make so they don't mess up other parts of our website, etc. They break things with the changes they make, or implement fixes that only work on half of the pages it should. We have to review all their work to make sure it actually works as specified, and are constantly finding new issues. Their CMS iDev is frustrating as well - the "help" icons literally do the opposite of help - it brings you to a new page and deletes all progress on what you were working on. If you're working in the content editor, it doesn't tell you that you've been logged out until you hit save - then it logs you out and all progress is lost. I have to warn all new employees what not to do, to save them frustration. There's no way to unpublish pages - only lock (password protect) or delete. Saving as a draft only works before the page is published - but it doesn't tell you that! If you try to save changes as a draft on a published page, it just exits the page editor without saving anything - you don't know there's no draft until you go to look for it again. In short, unless you enjoying constant delays, frustration, and never-ending problems, don't hire AE.

Reviews (29)

Rating

Timeframe

Other

Thumbnail of user davidg3232
1 review
0 helpful votes
February 12th, 2021

After a year long search for a new eCommerce partner, we choose Americaneagle.com. That was more than 5 years ago and we are as excited today as we were then to have them as our commerce partner. The Americaneagle.com team is always responsive and great to work with. It's pretty simple, we would not have the site and success online that we have without them. To me... they were the best decision we could have made!

Service
Value
Thumbnail of user anniee3
Bethany H. – Americaneagle.com Rep

Hi David,

Thank you for taking the time to write this review! One of our most important values is our customer first culture. We strive to maintain excellent relationships with our clients and provide the highest quality of work. It has been a pleasure working with you over these past 5 years, and hope to continue working with you for many years to come!

Thumbnail of user mikep1135
1 review
0 helpful votes
February 21st, 2021

We have now been working with Americaneagle.com for about 3 years. We hired Americaneagle.com to completely overhaul our outdated website. From the beginning we felt like we had a team working on our site and not just a sales rep. They kept us on deadlines so the project could be completed on time. After our new site was launched, we then hired Americaneagle.com to work on our SEO and SEM. Once again they came together with a team to provide creative solutions. We get a good return on our investment month after month.

Tip for consumers:
It helped us to have our copy and a pretty good idea of what we wanted on our site. I think this saved us countless hours in development time.

Products used:
Website Design, SEM, SEO

Service
Value
Returns
Quality
Thumbnail of user anniee3
Bethany H. – Americaneagle.com Rep

Thanks for your great feedback, Mike! Americaneagle.com takes pride in the quality of work and customer service we deliver to our clients. Thank you for taking the time to write this review, we hope to continue working with you for opportunities in the future.

Thumbnail of user hollyl226
1 review
0 helpful votes
March 19th, 2021

As a direct sales organization it is critical for us to effectively and efficiently reach our customers. Americaneagle.com has provided us with access to a full team of developers, programmers and designers. We have been able to tap into their experts in specialized areas to help enhance our site and its functionality. Americaneagle.com has proven to be an invaluable resource helping us to successfully generate interest in our products and sales for our business.

Service
Value
Quality
Thumbnail of user anniee3
Bethany H. – Americaneagle.com Rep

Thank you for taking the time to write this review! One of our most important values is our customer first culture. We strive to maintain excellent relationships with our clients and provide the highest quality of work. It has been a pleasure working with you and hope to continue working with you for many years to come!

Thumbnail of user meredithn20
1 review
1 helpful vote
March 26th, 2021

The American Eagle team provides our organization with a solid digital marketing foundation that is thoughtful, practical, scalable and sustainable, and differentiating. The team is intelligent, engaged, kind, and hard-working. I never feel like they are "just another agency"; they are an extension of our team and I always trust their advice and expertise.

Products used:
Digital Marketing services and support.

Service
Value
Quality
Thumbnail of user anniee3
Bethany H. – Americaneagle.com Rep

Thanks for your great feedback, Meredith! Americaneagle.com takes pride in the quality of work and customer service we deliver to our clients. Thank you for taking the time to write this review and we look forward to continuing to support your business!

Thumbnail of user markf1814
1 review
0 helpful votes
December 16th, 2021

We have worked with Americaneagle.com for a number of years. They have always been responsive, attentive and helpful whenever we have made a request of them. From the beginning they have been amazing partners in executing our strategy in a well rounded approach that has proven successful. If you are looking for an agency to assist with site implementation, content strategy and SEO assistance americaneagle.com is a great option to explore.

Products used:
CMS Implementation, SEO Strategy, Content strategy, Personalization, Marketing Automation, Intranet, complex 3rd party integrations

Service
Value
Quality
Thumbnail of user anniee3
Bethany H. – Americaneagle.com Rep

Thank you, Mark! We truly appreciate your kind words and recommendation. Your description of Americaneagle.com's capabilities and customer service is exactly what we aim to consistently deliver for our clients.

Thumbnail of user sarao93
1 review
0 helpful votes
March 26th, 2021

If we had the option to leave a 10-star rating we would! For over 5 years we have worked closely with the well-versed and knowledgeable team at Americaneagle.com for web development and digital marketing. Together we ensure that our websites and social media presence is user-friendly and a helpful resource for our customers. We appreciate the thoughtfulness and dedication that our team provides to our account. The team is very accessible, and we 100% recommend this company.

Service
Value
Quality
Thumbnail of user anniee3
Bethany H. – Americaneagle.com Rep

Thank you, Sara! We appreciate the feedback! Americaneagle.com takes pride in the quality of work and customer service we deliver to our clients. We have excellent staff who are highly motivated to create innovative solutions and provide outstanding customer service. Thank you for taking the time to write this review and we look forward to continuing to support your business as needed!

Thumbnail of user steveh2737
1 review
0 helpful votes
December 6th, 2021

My firm, Accelebrate, is an IT training firm that provides IT training services to Americaneagle.com. We also have had experts on their staff present topics to our clients. Our experience over the past two years has been perfect: as a supplier of IT training, we get qualified, fully engaged students in class, the logistics flow smoothly, and we are paid on time. Americaneagle.com's experts' presentations to our clients have been carefully prepared and very well received. Based on our experience, I recommend working with them without hesitation.

Products used:
We are an Americaneagle.com supplier and partner, rather than a client.

Service
Thumbnail of user anniee3
Bethany H. – Americaneagle.com Rep

Thank you, Steve. As a leader in IT training, we appreciate all you're investing into the professionals who are advancing success in our field - including our own! Your thoughtful review is appreciated as well.

Thumbnail of user baronb18
1 review
0 helpful votes
April 5th, 2022
Verified purchase

We aimed to relaunch our website with some updated features and looks to bring us into the modern world of online retail. They built us a much better looking site with significantly more functionality. We gained backend access and control that we lacked with our previous setup, and AE provided us with the training to continue to build upon and improve our site within house.

For anything that's a bit more complicated, we still use American Eagle to build out or edit new features or applications within the system. They are a pleasure to work with, completely based in the US, and were able to navigate each roadblock along the way.

Whenever we encountered something problematic, they offered multiple ways to solve each issue, and were conscious of our overall budget along the way. I can't recommend these guys enough, especially in today's world of overpromising and under-delivering. AE stands out and delivers the product in a timely and efficient manner.

Products used:
Website / Ecommerce Platform

Service
Value
Quality
Thumbnail of user anniee3
Bethany H. – Americaneagle.com Rep

Thank you, Baron, for sharing this kind review of our partnership in digital solutions with your excellent team at Gordy & Sons. Helping to amplify your brand online and connect customers with your select catalog products and unparalleled services has been a pleasure. Your thoughtful review here is truly appreciated.

Thumbnail of user lynneb276
1 review
0 helpful votes
December 15th, 2021

I have worked closely with AmericanEagle.com for the past 6 years. They are passionate about their work, and their customers success. They are always willing to go above and beyond for their clients. I consider AmericanEagle.com a trusted resource and go to partner when I need exceptional results. They also have many long time employees that are experts in their field. With so much turn over in many organizations it is nice to be able to work with the same people for years and build a solid relationship. I would be happy to recommend AmericanEagle.com!

Service
Value
Shipping
Quality
Thumbnail of user anniee3
Bethany H. – Americaneagle.com Rep

Thank you, Lynne! The team at Americaneagle.com truly appreciates your kind words and recommendation. It is a privilege to be entrusted by clients to partner in digital solutions and business success. Your description of the consistent and dedicated professionals who deliver within those trusted relationships is, indeed, a differentiator we don't take for granted.

Thumbnail of user charless1559
1 review
0 helpful votes
February 12th, 2021

After 27+ years in wholesale distribution, I have experiences with hundreds of providers and suppliers. This included a couple of other web designers. Through all of that, I have discovered a few that place integrity above all else. When you find such a provider, you make them your partner. American Eagle is one of those partners. I am not saying that they are without fault. I am sharing that they will own their mistakes. Be that as it may, they have made very few in our years with them.

To add, the level of professionalism that I have experienced from our first meeting has been top notch. Their processes and deliverables are executed with expertise. Our website has industry leading functionality and allows us to compete on a much larger level. I rest better trusting that they are concerned about our website stability and growth.

Tip for consumers:
Be clear in your scope and expectations.

Products used:
Website Design

Service
Value
Quality
Thumbnail of user anniee3
Bethany H. – Americaneagle.com Rep

Thank you, Charles! Americaneagle.com takes pride in the quality of work and customer service we deliver to our clients. We have excellent staff that are experts in their field and highly motivated to create innovative solutions. Thank you for taking the time to write this review, we hope to continue working with you for opportunities in the future.

Thumbnail of user kateb455
1 review
0 helpful votes
December 24th, 2021

The Americaneagle.com team have been a pleasure to work with since inheriting this partner manager role in 2021. Formerly Peter, and now Arlind, have provided excellent communication. All those that I have worked with thus far appear to greatly see the value the Avalara's compliance service provides to their customers. The project managers presence during the sales cycle meetings with Avalara provides significant value, espcially from a tech perspective. Looking forward to a sales enablement opportunity with additional project managers, etc in early Q1 2022.

Thumbnail of user anniee3
Bethany H. – Americaneagle.com Rep

Thank you, Kate, for sharing your experience with Americaneagle.com. We, too, appreciate the tax compliance simplification and accuracy peace-of-mind that Avalara brings to our clients.

Thumbnail of user russe29
1 review
1 helpful vote
January 5th, 2022

I have known the team for many years and am always impressed with their professionalism and integrity.

Thumbnail of user beverlyw553
1 review
0 helpful votes
October 27th, 2022

American Eagle's Team did a professional job for us in creating our new website! Our customers are excited about the new site and the feedback has been very positive. American Eagle was good to work with. They listened to our needs and built us a site we can be very proud of.

Thumbnail of user anniee3
Bethany H. – Americaneagle.com Rep

Thank you so much, Beverly, for the opportunity to partner in digital solutions to help serve your customers. Your kind review is truly appreciated as well.

Thumbnail of user ashp34
1 review
0 helpful votes
December 15th, 2021

I have had the pleasure of partnering with Americaneagle.com for about two years and have never been disappointed in their performance, collaboration, and commitment to our partnership and supporting our shared clients.

Service
Value
Quality
Thumbnail of user anniee3
Bethany H. – Americaneagle.com Rep

Thank you, Ash. As digital solutions providers, our capabilities and strengths are multiplied by the project contributors at the table. Your kind words and review are sincerely appreciated.

Thumbnail of user manons15
1 review
0 helpful votes
October 27th, 2022

We've been working with Americaneagle.com for a while now and we really appreciate them as a partner. They're very responsive, have a great team spirit, have a lot of experience, are always willing to help and they are just very nice people to work with.

Service
Value
Thumbnail of user anniee3
Bethany H. – Americaneagle.com Rep

Thank you, Manon, for sharing this thoughtful review. We appreciate the opportunity to advance digital solutions alongside you.

Thumbnail of user kerriannm2
1 review
0 helpful votes
April 14th, 2022

Adam and the team were incredible to work with. Efficient, kept us up to date on all steps in the process and super friendly. We've already signed on to work with them again!

Service
Value
Quality
Thumbnail of user anniee3
Bethany H. – Americaneagle.com Rep

Thank you so much, Kerri-Ann, for both the trust you've placed in digital solutions with Americaneagle.com and for taking the time to share this thoughtful review. We appreciate the opportunity to contribute alongside you.

Thumbnail of user josei4
1 review
5 helpful votes
February 18th, 2016

I really recommend americaneagle.com, their compromise with web development and web design it was the reason for me to take their service for our law firm. Excelent comunication, fast response and solutions to my inquires. The graphic designers are awesome. Also, they did our video edition! Thanks Tony, Mike and all the Svanascini Family & Americaneagle.com!

Tip for consumers:
They understand what you need!

Service
Value
Shipping
Returns
Quality
Thumbnail of user breyonaf
1 review
7 helpful votes
May 18th, 2015

I've been an American Eagle customer for many years and I can say that this company knows web development. I've read some of these other reviews and all I can say owning a family owned company for 30 years is that, sometimes people get ideas that are not reasonable or smart business ideas and they go to a company like American Eagle to do their web development. Their business fails, because it wasn't a good idea to start with, and they turn around and place the blame on the web developer. Quality websites come with a cost. If you're looking for something for a start up business, there are low end solutions out there. American Eagle is professional and top notch, and they keep these standards by charging what the real costs are.

Thumbnail of user randyr11
1 review
3 helpful votes
April 2nd, 2014

WE had these guys make us an eCommerce site for a small to medium size business and they did a great job. We will continue to use them for sure.

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From the business

Americaneagle.com is a full-service, global digital agency based in Des Plaines, Illinois that provides best-in-class web design, development, hosting, post-launch support, and digital marketing services. Currently, Americaneagle.com employs 700+ professionals in offices around the world including Chicago, Cleveland, Dallas, London, Los Angeles, New York, Nashville, Washington DC, Switzerland, and Bulgaria. Some of their 2,000+ clients include FASTSIGNS, Soletrader, Stuart Weitzman, WeatherTech, and the American Management Association. For additional information, visit www.americaneagle.com.

Business History

We have not always been a global leader in web development and digital solutions. This family-owned and operated business has been tech-driven since 1978. Once focused on Apple 2 software development and office network implementations, we built our first website in 1995.

Today, Americaneagle.com is a full-service digital agency that has been dedicated to providing best-in-class web design, development, hosting, post-launch support, and digital marketing services for over 25 years. With a global team comprised of 700+ skilled professionals and subject matter experts, Americaneagle.com focuses on achieving measurable results and exceeding goals for all of our clients. Thanks to our flexibility and expertise in a wide range of online services, we have the capabilities to advance any business at any size, from start-ups to Fortune 500 companies, professional sports teams, government organizations, small online storefronts, large multi-channel retailers, and more.

Company Representative

Thumbnail of user anniee3
Bethany H.
Typically responds within 2 days

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