I've been an American Eagle customer for many years and I can say that this company knows web development. I've read some of these other reviews and all I can say owning a family owned company for 30 years is that, sometimes people get ideas that are not reasonable or smart business ideas and they go to a company like American Eagle to do their web development. Their business fails, because it wasn't a good idea to start with, and they turn around and place the blame on the web developer. Quality websites come with a cost. If you're looking for something for a start up business, there are low end solutions out there. American Eagle is professional and top notch, and they keep these standards by charging what the real costs are.
Adam and the team were incredible to work with. Efficient, kept us up to date on all steps in the process and super friendly. We've already signed on to work with them again!
I really recommend americaneagle.com, their compromise with web development and web design it was the reason for me to take their service for our law firm. Excelent comunication, fast response and solutions to my inquires. The graphic designers are awesome. Also, they did our video edition! Thanks Tony, Mike and all the Svanascini Family & Americaneagle.com!
If you are a small business owner don't even think about using http://AmerianEagle.com to design a website. You need to review and sign two 20 pages documents before they begin to work on your site. They spend more time on the contracts than they do on the web site. They have a high turnover and keep shuffling you from one project manager to another. Their customer service is terrible. They act like they are doing you a favor to work for you.
We are a small business, spending over $60K to redesign our website. Not chump change, in my opinion. However, americaneagle.com is EXTREMELY slow to work and we've had to repeat ourselves multiple times. What's worse, they keep expecting us to do the integration work for them and are truly lazy. I would DEFINITELY NOT recommend using them for logo / design. Their work is very standard and templated. There's no thought that goes into their work. We started our integration in January and have not seen one integration on our website five months later. They've even admitted to dropping the ball, yet there have never been any resolutions or movement on our project! They keep telling us they're busy with other projects! Really disappointing.
They built me an e-commerce site thad rejected credit cards for no reason, had pages that didn't show up, and was generally a nightmare. They refused to fix it without an additional $20,000 and basically told me I couldn't sue them because they've got more money than me and I'd neve win.
Stay away! Unless you're a multi-million dollar company like an NFL team, they'll take your money and run.
My company decided to start working with AE before I became involved, mainly, I believe, for the price. I wish they had chosen another company! Initial development took months longer than the estimate provided. Any time estimate they provide for any project is meaningless. Any hour estimate is basically meaningless too.
We have to babysit them so tasks aren't forgotten, manage how many tasks we give so they're not overwhelmed, double and triple check any changes they make so they don't mess up other parts of our website, etc. They break things with the changes they make, or implement fixes that only work on half of the pages it should. We have to review all their work to make sure it actually works as specified, and are constantly finding new issues.
Their CMS iDev is frustrating as well - the "help" icons literally do the opposite of help - it brings you to a new page and deletes all progress on what you were working on. If you're working in the content editor, it doesn't tell you that you've been logged out until you hit save - then it logs you out and all progress is lost. I have to warn all new employees what not to do, to save them frustration. There's no way to unpublish pages - only lock (password protect) or delete. Saving as a draft only works before the page is published - but it doesn't tell you that! If you try to save changes as a draft on a published page, it just exits the page editor without saving anything - you don't know there's no draft until you go to look for it again.
In short, unless you enjoying constant delays, frustration, and never-ending problems, don't hire AE.
Thank you for your recent post. We’re sorry to hear your recent frustrations with Americaneagle.com. It is our goal for all of our customers to be pleased with the work we do together to achieve your online success. Please reach out to info@americaneagle.com directly, as we’d like to schedule a call with you and our executive team to rectify any issues that may be happening with regards to your site. Our goal is for you to be 100% satisfied with the team you’re working with and we will do all we can in order to make sure this happens.
Thank you,
Americaneagle.com
Answer: Americaneagle.com is a stable, family-owned and operated, successful digital agency. With 25+ years of experience and over 2,000 clients, we are a trusted digital partner for many businesses around the world.
Answer: Hi Keith, Thank you for reaching out. A representative from Americaneagle.com will be in touch with you shortly at the email you provided in your inquiry. Thanks!
Americaneagle.com has a rating of 3.4 stars from 29 reviews, indicating that most customers are generally satisfied with their purchases. Americaneagle.com ranks 53rd among Website Development sites.
Thank you so much, Kerri-Ann, for both the trust you've placed in digital solutions with Americaneagle.com and for taking the time to share this thoughtful review. We appreciate the opportunity to contribute alongside you.