AmericanBlinds

We've outfitted the entire house with cellular blinds from American Blinds for over the past 10 yrs. Recently 2 of the original blinds we purchased started wearing down. The top down button up cords were getting frayed and breaking from years of use. No fault to the company or the manufacturer. When we inquired about ordering new blinds to replace them they told us that color we used was no longer in stock and sent us some sample colors. None of those would match so we were lost on what to do next. When we asked if there was some way to have them restrung they looked into it for us. What surprised us was that not only did they find a way to have them restrung but they did it for FREE and FREE shipping back to us. ( We did pay to ship to them) A reminder this was way past the warranty on these blinds. We were very impressed and will use them for all future window coverings!
HIGHLY RECOMMEND! EXCELLENT CUSTOMER SERVICE!

I followed the online instructions and they were very easy to out up. I love the fact that I can easily pull them up and down.

Your website is very easy to use and made ordering a very quick and easy process. Our blinds were delivered as promised and the quality is excellent. The measurements are exactly as requested.

I like online shopping and have had past good products from AmericanBlinds ever since 2007. But there are changes in your designs, so my current order has these problems:

1. Your new plastic handles sag down making them hard to grasp at the windowsill. They also don't have a universal position option like the blinds in the past making them inconveniently placed for some of my windows... it's not ergonomic.
2. The lift/descend cords are now separated about 1/2 inch. Past blinds had those cords fed through the same hole. The separated design leads to lots of play left and right so the blinds are difficult to "park" at the same height/level. It doesn't look good and it takes more time to get the blind parked evenly.
3. The magnets buried under the plastic casing at the top-down bar are insufficiently strong to grasp the metal "button" of steel on the top rail for a secure and again LEVEL position.
4. The installation bracket for one blind had a manufacturing irregularity. Upon my phone call, Brian Davis agreed to send a replacement which has not arrived as yet.

Thanks for

Sent: Friday, May 25,2012 03:13 PM
To: Sean Graham, Manager
Subject: RE: Americanblinds.com coupon and a question...

Sean,

There is nothing David or I can think of changing concerning our recent order. We were amazed at how smoothly the ordering process went and how quickly we received the blinds. Our son installed them for us and we are ecstatic at the final results. All we are sorry about is that we did not discover your company when we first moved in and had several windows to cover. This was our last window, but we are not going to forget you should we need to make some changes.

We are in a senior community and our neighbor bought all her blinds from you and was quick to recommend you when I was chatting with her about covering our last window. So very glad she did. Now, we are recommending you highly to any new residents moving in. If they don't listen, it will be their loss. Anytime window dressings come up in the conversation, I am quick to praise your company. Wish I had found you sooner.

It was a pleasure doing business with you.

Always,
David and KItty

Good reviews on quality product
The blind is very strong with the tie downs from the south breeze and does a great job shading the west side of porch. Easy to roll up after use.

American Blinds offered no support for alterations due to incorrect sizing even though their FAQ page notes the following:

"What if I measure incorrectly?

Unsure about measuring? No worries! When you carefully follow our step-by-step How to Measure Guide or have your windows professionally measured, we are confident your blinds will fit. For added confidence, we offer FREE assistance from one of our expert design consultants, who will provide extra help if you are concerned. Simply call *******016 or use our live chat and someone will walk you through the process.

If you do happen to make a mistake in measuring, please contact us within 30 calendar days so that we can help you get the perfect fit. Depending on the type of error, we will assist you in returning the product to the factory for alteration or we can offer to remake it for you at a discounted price."

We were offered a 20% discount to remake, which was not better versus just reordering and getting 50% off for Presidents Day (which is the route we chose).

We received a small credit in addition.

That being said, the heat seam at the bottom of one of the blinds has already failed. Not happy.

I thaught it would be low quality if it showed up at all, I was impressed by the quality and speed of delivery.I will definitely order again and refer to my friends.

Great order process. Great installation videos. Came when promised and tracked all the way. All partS included. Well packed. Only problem was the blinds were cut 2" smaller in width than i ordered.

It should not take over a month to order and receive blinds and then have a delay in top of that. Truly wish I had ordered from a different company. No communication whatsoever.

From: $#*!*******@bis.midco.net [mailto:$#*!*******@bis.midco.net]
Sent: Saturday, December 29,2012 04:34 PM
To: Sean Graham, Manager
Subject: Re: Americanblinds.com coupon and a question...

I am a very happy customer! I can't think of a thing I would change.
I hope you and the owner of American Blinds really appreciate Tami Flores- what a super, outstanding job of customer service. This has been the best experience I have had in a very long time.
She not only found my old order, but was able to get me a replacement shade in no time at all. Which was perfect.
I thought for sure I would have to buy two new shades.
Right now I do not have a need for shades or blinds, but our granddaughter is moving into a house and I am sure we will be helping her with window coverings, and we know just where to go for those items. I do tell people about American Blinds and Wallpaper whenever I hear anyone talking about items I know you sell!
Thank You,
BJ Poppe

It took me a minute to familiar myself to the format. The old way was easier

Great! Blinds are just spectacular! We order levolor faux wood blinds in walnut and they are doing a wonderful job beating the heat this summer. We couldn't be happier.