• Amazon IN

Amazon IN

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Overview

Amazon IN has a rating of 2.92 stars from 142 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Amazon IN most frequently mention customer service, and new order problems. Amazon IN ranks 49th among Marketplace sites.

  • Service
    26
  • Value
    23
  • Shipping
    24
  • Returns
    24
  • Quality
    23
Positive reviews (last 12 months): 11.1%
Positive
1
Neutral
0
Negative
8
29
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • After his purchase I am totally disappointed with the irresponsible customer service provided by Amazon India.
  • And when we contacted customer service they just Ignored as they don't know anything.
How would you rate Amazon IN?
Top Positive Review

“A really great site to get anything and everything that money can buy”

Rajat K.
3/18/24

Thus is my go to site for any kind of purchase whenever I have to buy anything. Be it from pin pen to beds and Mattresses I know I will get a wide variety of goods at competive prices. Customer Service is quite prompt and helpful and returns are smooth and hassle free usually

Top Critical Review

“Pick up driver acted like local goon in Noida India”

Ashish T.
1/6/24

As a prime member, I have been using Amazon services in India and overseas for a long time. But the recent incident made me rethink regarding availing the services again. Recently, during my vacation in Noida India, I requested a refund for my order. Consequently, there was a pick up of the delivered product, but the pick man was very rude and acted like a local goon. He came 2 times for pickup. On the first visit, he misguided me and told me that the product he had come to pick up was of a different color by showing one of the different color product pictures. The second time, when I asked him why he misguided me, he became quite rude and started abusing me in front of my house and was not ready to leave the property despite repeated instructions by me to leave the property. I have CCTV footage regarding the incident. I hope Amazon will take steps accordingly as the only automated reply I got from their customer service and the head team is that 'you are our precious customer and they will take strong action against the pickup agent', but until now there has been no action and when I asked them about the status they told me that it is an internal matter which shows how serious they are regarding the incident and don't care about the customer. I am planning to go legal and also posting the CCTV footage on the internet to aware the other customers regarding this rowdy pick up agent.

Reviews (142)

Rating

Timeframe

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Reviews that mention popular keywords

amazon india (10) customer service (21)
Thumbnail of user rajatk38
3 reviews
0 helpful votes
March 18th, 2024

Thus is my go to site for any kind of purchase whenever I have to buy anything. Be it from pin pen to beds and Mattresses I know I will get a wide variety of goods at competive prices. Customer Service is quite prompt and helpful and returns are smooth and hassle free usually

Tip for consumers:
How to use coupons and find card offers knowledge is a must to get best prices

Products used:
Jackets, Mattresses, Sofa, Bean Bags, induction cookers, TV,

Service
Value
Shipping
Returns
Quality
Thumbnail of user sophiad206
4 reviews
1 helpful vote
June 16th, 2021

Nice online shopping application. Fast delivery or same day delivery of any products for prime members. I really liked the quality of the products. Also, they offers so many discounts and coupon codes for shopping. Various brands at one place. Amazing experience.

Thumbnail of user sindhuk9
5 reviews
19 helpful votes
September 17th, 2020

I am a very regular customer of Amazon. I am ordering almost anything and everything from them since last two years including groceries. So far not much complaints. Their return policy is very good compared to all other sites I have used. I had very bad experience with Flipkart. Lost Rs 2500. Ridiculous customer service. So after that stopped using them. Try Amazon. I ordered mobiles, headphones, tablet etc from them. All

Thumbnail of user rahuld54
3 reviews
0 helpful votes
November 6th, 2020

Good experiences so far. The refund balance expires though, within a year if unused. There should be no expiry date for the refund money. Will keep shopping on amazon!

Thumbnail of user ramone11
2 reviews
0 helpful votes
June 3rd, 2019

I bought a pair of shoes and they arrived ina 2 days. Problem is the high transport charges. Quality is Ok

Products used:
shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user vijaya21
1 review
0 helpful votes
August 18th, 2020

I am happy to its delivered time and quality of product is 100% genuine product delivered.
My product is proper packing and safely delivered at my door.
I received this product in good condition and amazing packing and same as it is shown their websites, as well as no tear and wear found.
So I suggest to all for online shopping from this websites.
I am always used for shopping from this website.
Its amazon pay features is very good and provide more and more discounts on products.
Some of the below benefits which will you provide if you all shopping with amazon.com: -
Provide Good reliability
Timely delivered product
Original product deliver.
Secure payment gateway
No 1 online shopping brand in India
If unsatisfied then return policy is also very excellent.
You can return or exchange immediately and time saving process.
Thanks for amazon to change my online shopping styles.

Service
Value
Shipping
Returns
Quality
Thumbnail of user muhammedr8
2 reviews
0 helpful votes
July 27th, 2019

In my experience it is one of best shopping site and is highly trusted. Because one of my friend bought shoes from Amazon. But it has a small damage. When he asked them to return. When at evening his money refunded but they didn't took back their product. Thus my friend got his money back without any risk

Thumbnail of user prabhakarg1
2 reviews
9 helpful votes
May 29th, 2019

Their product is good. If you use and through then it's use the product.
I'm using many product from Amazon. And their product is good and their service is also great.

Thumbnail of user miheeln
2 reviews
6 helpful votes
May 31st, 2019

They provide good product because i'm using many product of amazon. So i can say it has good product.

Thumbnail of user pushkarm
2 reviews
0 helpful votes
May 7th, 2019

It was really good experience to buy from amazon.The return policy is also working and happening. The time for delivery was really less and products are well packed

Thumbnail of user shailus
3 reviews
1 helpful vote
March 9th, 2016

I order Samsung Alpha from amazon, i was bit worried about delivery and quality. But it turns out to be perfect. It was amazing experience. Such a good care of customers. Hats off to you people.

Thumbnail of user prakashk1
2 reviews
6 helpful votes
August 14th, 2017

I am a regular customer of amazon and no much bitter experiences from them. But recently I purchased a water purifier and the received item was entirely different from which shown and described in the web site. So I tried to return it. But, then I came to know that some items will not be picked by amazon, so we have to return it on our own risk by other couriers. It gives struggles to buyers due to return, delay for waiting to refund, reorder, and many mess-ups. Since this item was very urgent for me, I was compelled to use this sub-standard item.
I think amazon is not taking any action on those sellers.

Thumbnail of user vignesha
3 reviews
0 helpful votes
June 11th, 2015

Amazon Shop Anything... here...

Thumbnail of user mohammadp8
6 reviews
10 helpful votes
December 21st, 2014
Thumbnail of user parshwis
3 reviews
5 helpful votes
March 4th, 2016

Its an amzing webstie thanks alot. Amazon team you guys rock.

Thumbnail of user dineshk2
2 reviews
0 helpful votes
July 10th, 2015

I brought the laptop in discount offer, though the delivery was quick

Thumbnail of user surajk2
2 reviews
0 helpful votes
July 9th, 2015

I brought laptop, on time delivery, cost is good no damage

Thumbnail of user baluc
3 reviews
0 helpful votes
July 6th, 2015

Amazon always providing good service

Thumbnail of user jenniferm132
8 reviews
4 helpful votes
September 10th, 2015

I do believe that amazon is the best market place to but anything.

34 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

Amazon.in: Online Shopping India - Buy mobiles, laptops, cameras, books, watches, apparel, shoes and e-Gift Cards. Free Shipping & Cash on Delivery Available.

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