• Amazon

2022 SITEJABBER AWARD

Amazon

Is this your business?

Overview

Amazon has a rating of 3.2 stars from 10,461 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Amazon most frequently mention customer service, free shipping, and prime member. Amazon ranks 3rd among Marketplace sites.

  • Service
    1390
  • Value
    1303
  • Shipping
    1314
  • Returns
    1152
  • Quality
    1244
Positive reviews (last 12 months): 21.2%
Positive
107
Neutral
41
Negative
357
770
See all photos

What reviewers want you to know

Positive highlights

  • The website was easy to navigate, the checkout process was smooth, and the customer service was responsive and helpful.
  • If you have a kid away at college, youll love Amazon!
  • 2022 Customer Choice Winner

Critical highlights

  • They declined for fraud suspicion but still charged my credit card.
  • After discovering the delivery date, I tried to cancel - two hours after I ordered.
  • I wasted 3 days and now deleted amazon account in my mobile and my hubby's.
How would you rate Amazon?
Top Positive Review

“Amazon went above and beyond.”

Michael S.
2/2/24

I ordered a sink which was supposed to come with a drinking water faucet. The sink arrived without the drinking water faucet, instead it had a soap dispenser substituted by the manufacturer who failed to update the ad. I called Amazon customer service and in about 5 minutes they gave me the $280 sink for free and I bought the water faucet for $32 That's above and beyond. Amazon is a fantastic company.

Top Critical Review

“Shipping is expensive”

Antoinette B.
1/20/24

Basic reasonable service for all customers spending their hard earned money on this site? No. Amazon literally looks for ways, to penalize those who don't have their prime" subscription. Also would have just gone to walmart had I known this would happen. Placing a simple order for non custom items, then having to wait a week before arrival is unacceptable.

Reviews (10,461)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1629) love amazon (777) credit card (199) return policy (172) delivery date (103) shopping experience (141) amazon account (79) gift card (129) phone number (64) shopping site (128)
Thumbnail of user michaels12496
1 review
0 helpful votes
February 2nd, 2024

I ordered a sink which was supposed to come with a drinking water faucet. The sink arrived without the drinking water faucet, instead it had a soap dispenser substituted by the manufacturer who failed to update the ad. I called Amazon customer service and in about 5 minutes they gave me the $280 sink for free and I bought the water faucet for $32 That's above and beyond. Amazon is a fantastic company.

Tip for consumers:
The manufacturer substituted a soap dish for the drinking water faucet. I asked Amazoncustomer service for a free $32 drinking water faucet. They refunded the $280 sink and told me I could keep the sink for free but I would have to buy the $32 faucet. That's above and beyond.

Products used:
A $280 sink.

Service
Value
Shipping
Returns
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Thumbnail of user jungdrew10
3 reviews
1 helpful vote
May 7th, 2024

No need to reiterate. Amazon is the world's most successful online shopping pace. Their customer service reps are knowledgeable and extremely helpful. They make you feel at ease immediately knowing that they are fully trained, well-mannered, and completely doing everything they can to resolve your issue. Their choices of merchandise are ample. It is easier to purchase from them than from anywhere else.

Tip for consumers:
It is easier to use Amazon's website for purchases than from any other place. I always used Amazon as an example to comment on
other company's shortcomings when I was frustrated with the difficulties shopping at their websites or dealing with their customer service reps.

Products used:
electronics, various equipment, books, household items, etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sunnycheenud1719
2 reviews
0 helpful votes
March 2nd, 2024

Discover the refreshing efficacy of Garnier SkinActive Micellar Cleansing Water. Formulated for all skin types, this 3.4 fl. Oz. Bottle offers gentle yet powerful cleansing. Micellar technology effortlessly lifts away dirt, oil, and makeup without harsh rubbing or rinsing, leaving skin clean and revitalized. Its non-comedogenic and fragrance-free formula respects skin's natural balance, making it suitable for sensitive skin. Whether at home or on-the-go, this versatile cleanser provides a quick and convenient solution for a radiant complexion. Embrace the simplicity of effective skincare with Garnier SkinActive Micellar Cleansing Water, your everyday essential for healthy, purified skin.

Tip for consumers:
Basically, there is confirmation of genuine products and no duplicacy.

Products used:
Pears soap, aloe vera shampoo, garnier moisturizer cream ...

Thumbnail of user aaliyahd19
1 review
1 helpful vote
January 20th, 2024

I am keeping this review short and sweet. I often have many bad experiences with retail companies and their poor customer services, but Amazon always comes out on top. Their excellence in customer care makes me favour shopping on their site over anywhere else.
The shipping times are super fast and even on a Sunday too. I have never had any issues with opened or stolen packages from the couriers. If items have been faulty, the incorrect size, or not to my taste, it is free to send back on a majority of items.
The products are packaged really well and I re-use all the boxes to store or ship things.
The staff hired to take calls are very charming, knowledgable and empathetic. I cannot fault the company or suggest any ways to improve.
No other company can compare!

Service
Value
Shipping
Returns
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Thumbnail of user helenpri777
2 reviews
2 helpful votes
January 6th, 2024

This is my favorite store for buying books, at least once a month I order a new book. Every time it is delivered quickly, even faster than the stated deadline. The books arrive in good condition

Service
Value
Shipping
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Thumbnail of user yasejiy
1 review
1 helpful vote
April 2nd, 2024

Amazon is a true online retail giant that offers a vast selection of products ranging from electronics and books to household items and clothing. The convenience of shopping on Amazon is unmatched, with fast delivery options and an easy-to-navigate website.

What sets Amazon apart is its innovative services like Amazon Prime, which provides subscribers with free two-day shipping, streaming services, and exclusive deals. The customer service is top-notch, with easy returns and responsive support.

Overall, Amazon is a game-changer in the e-commerce industry, revolutionizing the way people shop online. With its extensive range of products, efficient delivery, and excellent customer service, Amazon has become a go-to destination for shoppers around the world. Highly recommend!

Service
Value
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Thumbnail of user denisk153
5 reviews
0 helpful votes
March 7th, 2024

The watch I purchased from Alibaba had an average quality, but the delivery process and the seller's service were excellent. While the quality of the watch wasn't exceptional, it was still functional and served its purpose adequately. However, what truly impressed me was the seamless delivery experience and the exceptional service provided by the seller. The watch arrived promptly and was well-packaged, ensuring it was protected during transit. Additionally, the seller was responsive and helpful throughout the purchasing process, addressing any concerns I had promptly. Despite the average quality of the watch, I would consider purchasing from this seller again due to their outstanding service and efficient delivery.

Products used:
the watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user idaa50
2 reviews
0 helpful votes
March 13th, 2024

I ordered a perfume together with other products and wasn't sure how it would get to me safe. But I guess I ordered from the BEST! Got exactly what I ordered and in good condition. Grateful!

Tip for consumers:
Sometimes it might take longer, but not soo long.

Products used:
ALL!

Service
Value
Shipping
Quality
Thumbnail of user dtristanp
1 review
0 helpful votes
February 3rd, 2024

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((Telegram=:@dtristan579))
((EMAIL=:dtristanphare@))
👆👆👣DM ME ASAP

Thumbnail of user freelancer.sayedvai
1 review
0 helpful votes
February 25th, 2024

Ultra soft cups give you buttery feel, keeping you comfortable all day
Pushup pads with plunging v neck design provides great support and a sexy cleavage look, flattering small and plus size bust ladies
Wirefree bralette without the pain of a wire digging; convertible womens bras for criss cross and basic wear; adjustable back closure for custom fit
Longline style with wide elastic back/band offers maximum comfort, flattening your side fat and gives you a back smooth look; adjustable u back for no straps slipping
Ideal for many occasions: comfy lounge bra suitable for daily, dating, wedding, sports, workout and office wear

Thumbnail of user gillespiegordon47
1 review
0 helpful votes
March 12th, 2024

I had no problem buying here. I can find the best price and item for me. Fast delivery. Recommended.

Service
Value
Shipping
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Thumbnail of user bharatsinghd
2 reviews
0 helpful votes
January 14th, 2024

Best in the drop ship business getting refunds quick less fraud and best items
Looking forward to shop more

Tip for consumers:
it’s really great

Products used:
Phone cover gaming console

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferl1405
4 reviews
11 helpful votes
December 22nd, 2020

I have used amazon for longer than 10 years and have had no problems. I ordered from amazon at least 15 times a week and everything arrives fast and in perfect shape, with good prices. I highly recommend shopping from amazon, you will be more than happy with your purchase.

Thumbnail of user selenac63
3 reviews
0 helpful votes
August 5th, 2022

Absolutely obsessed and love doing product reviews I love helping businesses and others as well even myself for that matter

Tip for consumers:
Always check reviews

Products used:
A lot, microphone, chargers, hair dye, clothes

Thumbnail of user lisas2660
1 review
0 helpful votes
April 9th, 2021

So interesting and it teach children how to behavior, talk to leads. Thank for the book it really teachable.

Thumbnail of user angelac1282
8 reviews
2 helpful votes
February 7th, 2023

I purchased the full-size adjustable bed, and the 14" mattress with massage on Amazon from the retailer, Renanim, who thought of everything when designing this bed. First and foremost, it is so comfortable! I have had 3 back surgeries, and I have constant neck and back pain. Although my back problems still exist, I can say that I have had great sleeping nights! The remote lights up and there is also a LED light at the tip of the remote along with underneath bed lighting, with 2 USB ports on each side. There are several different heights that you can choose for the bed. I decided to use the lowest height because I have a cat, and this will prevent her from going under the bed and playing with the electrical cords. I have attached the different height photos for you to see. Also, the massage is wonderful, and can be set for 10 minutes or 20 minutes for relieving neck, back and foot pain. It was also a reasonable price.
Also, customer service was fantastic! As soon as I purchased this bed, I received an email from Renanim informing me that the bed will come in 2 deliveries. Anne and Mary answered every question promptly and was more than happy to help. I would definitely recommend buying this bed and mattress to anyone of my friends. A great buy on Amazon with a great retailer, Renanim, plus free shipping!

By the way, the headboard on this bed did not come with this purchase.

Tip for consumers:
Shop for best prices, and you will definitely find great deals on Amazon.

Products used:
Adjustable frame and mattress with massage.

Thumbnail of user karronc
2 reviews
1 helpful vote
April 7th, 2022

When shopping at Amazon you can get so many things, from Vitamins to Books and other electronics. Items are fairly priced, and shipping is pretty fast and sometimes earlier than I expected.

Thumbnail of user carmenb329
1 review
0 helpful votes
January 8th, 2022

Cashing out was very easy and I got my payment in record time. Thank you Inbox Dollars. I will continue to do surveys for as long you send them to me.

Thumbnail of user kemio2
19 reviews
3 helpful votes
January 16th, 2022

I have bought quite a number of ebooks on Amazon and they deliver on time. The ebooks are so informative and I've not seen another online shop that offers great books like Amazon. Kudos and please keep it up

Products used:
Ebooks

Service
Value
Shipping
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Thumbnail of user johns5804
2 reviews
6 helpful votes
February 12th, 2020

One of my favorite places to shop. Low prices, quick delivery, guaranteed return policy. Whats not to like.

Thumbnail of user jakek66
9 reviews
1 helpful vote
January 20th, 2022

I believe that everyone has already heard about amazon and it services. As for me, I enjoy shopping at amazon because I never felt like nothing to choose. Irrespectively of your taste or budget, the chances are that you'll definetely find something which will suit you well.

Thumbnail of user clintk23
3 reviews
0 helpful votes
January 16th, 2020

I like the way amazon operate, and I like prime items, which is great, It's not a bad service, just sometimes delay shipping, which I did contact customer service and they refund item price and told me to keep the item.
It's great to handle problems by customer service, and give me free item for the delayed shipping. Happen only once, and I got items in time now days.

Thumbnail of user patricias4018
2 reviews
2 helpful votes
February 21st, 2023
Verified purchase

My PC from Amazon is an incredible piece of equipment. It's fast, powerful, and it looks great. The set up was simple and easy to follow, and I had no problems getting it up and running in no time. The performance has been great – even when I'm running multiple applications at once, the machine never slows down. Additionally, the customer service staff has always been incredibly helpful whenever I have had any questions or issues. All in all, my PC from Amazon has been an excellent purchase!

Products used:
PC

Service
Value
Shipping
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Thumbnail of user marvelm7
1 review
0 helpful votes
March 19th, 2023

Getting OCD has definitely enlighten me on many things that seems unclear and not understandable to me.

Tip for consumers:
Highly Recommend this

Service
Value
Shipping
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Thumbnail of user abhishm
2 reviews
1 helpful vote
October 24th, 2023
Verified purchase

I'm probably lucky but I didn't have any problems with Amazon. All purchases were delivered on time and met the declared quality. The most important thing is to buy from trusted sellers with high ratings. And their return policy is killing all small resellers.

Tip for consumers:
no

Products used:
many

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About the business

Amazon sells everything (almost).

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