Just placed my third order with this company. The first two were for beer and wine clubs. This order was for a variety of the month club. I've heard nothing but praise from the recipients of my gifts and I recommend this company for their excellent products and great customer service.
I loved the ease of Pay Per Shipment since it brings great convenience. For me, it always feels exciting and cherishing to get the delivery of cookies every month. Thanks for the delicious, gourmet cookies.
This is an amazingly great gift for my wife. She enjoys the variety and quality of the flowers along with the newsletter. She makes her friends and co-workers very jealous whenever they see her receive her monthly delivery of flowers!
I received Amazing Clubs as a gift and have quickly learned to love everything about this company. The selections are both diverse and delicious, the customer service is exceptional, and the attention to detail when shipping is wonderful. If you need a gift, this is the place to go!
I like that I can use my online account to manage my membership and see upcoming selections in advance. I also like the 7-days-a-week customer service (even during the pandemic). Great customer service is hard to find these days and Amazing Clubs is setting the standard!
I gifted my daughters family last Christmas with a12 month-one delivery every 3 months mixed selection packaged. Two of the packages, although stated as different, were almost identical deliveries. The last delivery assortment of teas contained two cheap inferior products, herbal tea and chamomile. NO green or black teas that my daughter and husband enjoy. One would be much better off financially picking your own products and shipping them your self to the desired recipient. I will never use this club in the furture.
This is the most expensive worse club I have ever seen. They send skimpy arrangements; similar flowers of low quality every delivery. Extremely disappointed; would strongly advise against sending this to anyone you like!
I placed multiple orders with Amazing Clubs this year as Christmas gifts, instead of the one I have used the last couple of years. Unfortunately, it has been a total disappointment. I would not recommend them. Their ordering and shipping processes leave a lot to be desired. They can not accommodate changes very easily. I would highly recommend other similar clubs than the Amazing Clubs.
Corrina,
Thanks for the opportunity to respond to your review.
You placed your order for December delivery on 11/29/21. You then called us on 12/23 (2 days before Christmas) to change your delivery address - this despite the fact that changes to monthly shipments must be received by the 15th of the month (as noted on more than 40 pages of our website, in our terms and conditions, in our FAQ, and in our shopping cart when you placed your order). When our agent politely told you that your order was processing for shipment and could not be changed at this late date, you blamed her and our company rather than taking responsibility for your late request. We find this to be unacceptable and we will not subject our employees to your behavior any longer. ALL future shipments for ALL your orders have been cancelled and your credit card refunded. We wish you luck in finding a company that can better meet your needs.
I was a subscriber for a year. Asked a basic question about where the beer comes from, and after several emails, it became obvious they would not answer. They promised a response from "a supervisor", which never came. As it happened, I had to go to their "address" in Oregon. It's a post office box in a mailing service. Something odd about this "company". Can't tell what, because they seem to exist only in the cloud.
Thanks, Don.
Our mailing address is hardly a mystery. We're a large company with facilities across the United States and Canada and, like many similar businesses, we use a mail receiving and forwarding agent to make sure all of our mail gets to the intended recipient. We're sorry if that's odd for you.
As for your question, it concerned agreements our suppliers have with the breweries that brew our beer and we're just not privy to that information. We apologize for that.
At any rate, we're glad you enjoyed your beer selections and appreciate the opportunity to respond to your review.
I'm a quite disappointed. I bought three months of Amazing clubs for one of my sons as a Christmas gift (breakfast club, fruit club, pasta club). He likes food, he's a good cook. I thought he'd enjoy these. The first one arrived at the end of January: the Breakfast Club.
The cost for the three clubs was over $180, which averages out to $60 per club. I was expecting he'd receive something comparable to a $60 meal in a restaurant, or what he might be able to buy for this amount at the grocery store.
The breakfast club box included: 8 oz. Of maple syrup, 2 oz. Of coffee (from the looks of it, enough for at most 3 cups of coffee), 4 oz. Of bacon, a 12 oz. Pancake mix, along with a flyer describing the offerings in breathless prose.
Frankly, these don't seem worth $60 to me. To buy these items in a grocery store, I'd expect to pay $25-$30 at most - half what I paid for the breakfast club box. If a meal consisting of these cost $60 at a restaurant it would be a rip-off.
When I contacted Amazing Clubs to report my experience I received a boilerplate response that amounted to nothing. No explanation for why the package received was so unsatisfactory, no indication how they were going to remedy the situation.
I hope the next two months' gift boxes - the fruit club and the pasta club - are more satisfactory. It's not very nice to feel you've given someone a cheap gift.
I bought flowers to be delivered every other month for a family member. The first month was great! Flowers arrived on time, and she was happy with them She sent me a picture, and they were beautiful. The second month she got the same arrangement. Weird, but we thought maybe it was just a mistake. The third month - Still the same arrangement! Why would any company do this? No one wants the same flower arrangement on repeat. What's weirder is that customer service couldn't really give a straight answer of WHY they would keep sending the same arrangement month after month. I even asked if I had done something wrong when I placed the order. The lady I spoke with said no I didn't do anything wrong, and said something about "that's how it is with the monthly club..." or something like that. She kind of mumbled it. But there's a contradictory statement on their website: "Each month we'll deliver a new and different selection of premium, exotic flowers..." Different being the key word.
The one good thing I will say is that she didn't give me a hard time about a refund. That said, I JUST made the call so it hasn't had time to show up in my account yet. Hopefully the refund goes through smoothly.
I bought a 6 month gift club for my daughter - it didn't arrive the month it was supposed too even after I called and they told me it wa on its way. They Charged me three times and I've tried to cancel my order and they will not respond. Candles are a joke - could buy better ones at target. Disappointed and do not recommend.
Dear TC: We have tried multiple times to contact you but you have refused to provide your full name or any order information. Your experience does not sound like us and we have no record of any issues such as this with any of the 1,000+ members of our very popular candle club. Are you sure you didn't join a club from another company?
I purchased a year subscription for flowers of the month for my 90 year old mom. The first 4 months had beautiful bouquets. We especially liked the information sheet that told about the flowers.
About month 5, the flowers were repeated and the bouquets looked the same. The wording was changed or paragraphs were moved, but every one looked like the last.
I did finally cancel and only received a small portion of the money I'd paid.
I am very dissatisfied with this club and will not recommend it. I made that mistake, and my friend too is not happy!
We're sorry you didn't have a perfect experience, Debbie, although when looking over your account notes it seems that you were very pleased with the beauty of your deliveries but felt like some of the later arrangements were similar to some of your earlier arrangements. That's probably because they were. Although every monthly bouquet we send is different, because we feature tropical flowers primarily from Hawaii and Costa Rica, there simply aren't enough flowers in nature that we don't have to occasionally repeat certain elements of our bouquets, especially secondary flowers and greens. We apologize for that.
As for your refund, you received a 100% refund for every monthly delivery that you cancelled. We're not quite sure what you were expecting but your account shows that you were refunded correctly. If you feel that is not correct, please feel free to contact our customer service team 7 days a week at 1-800-507-4660. Thank you for the opportunity to respond to your review.
We received the beer of the month club as a gift. Not only did we only receive 2 packages in 4 months, but their customer service was atrocious! Don't believe me? Read their unprofessional responses to any negative review they reviews. They can't take responsibility for their horrible customer service! Rude and unprofessional and a mediocre product!
Let's be honest, Melanie, shall we? Your review is, well, self-serving to say the least. Isn't it?
You and your husband were gifted a membership in our beer of the month club - a club that requires a signature upon delivery because its of the alcohol content. This signature requirement was disclosed to the purchaser of your gift when ordering and to you on our website and in every single delivery. Despite that requirement, you failed nearly every month to be home for delivery. You then considered that our fault and demanded that we break the law and deliver alcohol without a signature. Our customer service agents repeatedly requested that you supply us with a daytime or work address for delivery and you refused. We also offered to switch you to any other of our gourmet clubs that do not require a signature. Again you refused. Month after month after month. You went so far as to demand that the delivery service call you when they were on their way so they could meet you - a service that they cannot provide. Through all of this you were abusive to our employees and refused to make any effort whatsoever to help resolve the problem. We will not ask our employees to take your abuse any longer. Your order has been refunded. We are sorry we were unable to provide you the outstanding service we've provided to over 2 million happy customers.
All ontario beer and a couple of ciders about the same as two years ago
Delivered to post office for pick up
Cancelled the balance of order with lackluster customer service rep
I purchased this outrageously priced ice cream for my husband. He loves ice cream and eats it daily. He opened one of the first deliveries on the day it arrived and never finished it. After receiving several months worth and it accumulating in the freezer, I finally tried one. What a lackluster, bland, ordinary ice cream. It's no wonder he never finished or tried another. Dollar general ice cream would have been tastier. What a waste of money!
Gosh, Tina, we're sorry this was your experience and we're surprised as our super-premium ice cream club is very popular with thousands of very happy members. Regardless, please remember that every Amazing Club includes our industry-leading "They'll Love It" guarantee which means that you can cancel your membership at any time and for any reason and receive a full credit for any unshipped merchandise. No fine print and no excuses. No hassles and no delays.
We're sorry you weren't thrilled with your purchase and hope that we get another chance to meet your expectations in the future.
We received a cheesecake as a gift. No ingredients list was enclosed. We contacted customer service and were told by Alexandra that they are not required to disclose ingredients and that they are not responsible for allergens in their product. She offered no assistance and seemed indifferent and inconvenienced by the request for ingredients. Very poor customer service. I do not recommend buying anything from this company.
Thanks for your review, Andrea. Unfortunately, and as our representative informed you, our clubs are not recommended for those with food allergies. At Amazing Clubs we work with literally hundreds of small, specialty vendors every year and it's impossible for us to guarantee that all of our clubs are allergen free. We address this on the FAQ's of our website as follows:
Are your products nut-free? What about other allergens?
We apologize, but due to the large number of gourmet vendors we work with, we're unable to guarantee that any of our products are nut-free, manufactured in a nut-free facility, or free from other possible allergens. For our members with food allergies, we recommend our non-edible clubs like flowers, candles and cigars.
Charge extra for greeting card That Never Comes then give excuses and snarky comments on people's reviews who are dissatisfied with poor customer service. Ice cream is way overpriced, there are other ice cream of the month clubs that have more affordable better product and way better customer service. Do your research. Read the snarky comments from customer service rep wen someone gives their bad experience with this company. Very unprofessional.
Viv, when you called our agent apologized if your U.S. mail gift announcement did not arrive and offered to send a new one for free. You screamed at here using language that many would consider threatening and that all would consider rude. We will not ask our agents to tolerate your abusive behavior any longer and ask that you take your business elsewhere.
I purchased a fruit of the month club for 3 months for my wife for Christmas. This is my first experience with Amazing Clubs. On the last shipment there was a problem so I called to ask for help. I was met with the most unprofessional, rude person named Darren. I then asked to speak to a manager and he refused to connect me with one. I couldn't even get to my issue, so I guess it is my loss but I will never deal with Amazing Clubs again. So their guarantee is worthless. They should also change their name. Very disappointing!
Dennis M. Lynch
Thanks for the opportunity to respond to your review.
Like all online retailers - especially retailers of highly perishable products - we have a deadline for reporting damaged or spoiled deliveries. At Amazing Clubs we request that our customers report any damages by the 15th day of the month following their scheduled delivery. That means our customers usually have about 20 days to report any damages. This information is included in our terms and conditions that you agreed to when placing your order, was on the gift announcement you ordered for your husband, was included in each of your previous shipments, and is on more than 40 different pages of our website. We apologize if you somehow missed it.
Despite this deadline, you contacted us after this deadline and we were unable to help you.
We're sorry we were unable to assist you and we wish you luck in finding another company that can better meet your needs.
Did you ever try one of those little candy bars at halloween and think "Bleh, why am I eating this sweet waxy substance?" If so, (as with me) the chocolate of the month is not for you. If however, you enjoy that stuff, then have at it! You will get large boxes full of sugary sugary sweet, often waxy material with a chocolaty flavor present in there somewhere. But if you expect something like a Belgium chocolate or even a See's or Whitman's or other specialty chocolate experience, forget it!
Dear Randy: We have tried multiple times to contact you but you have refused to provide your full name or any order information. Your experience does not sound like us and we have no record of any issues such as this with any of the 10,000+ members of our very popular chocolate club. Are you sure you didn't join a club from another company?
Overview
AmazingClubs has a rating of 2.2 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. AmazingClubs ranks 7th among Beer sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks, Bev, for the opportunity to respond to your review.
Our flower club is very popular and gets rave reviews so we were surprised to see yours. From looking at your photo, it's obvious that you've just opened your delivery and haven't given your flowers a chance to bloom as we can see at least 12 closed buds that haven't yet opened. Because we deliver tropical arrangements that ship direct from Hawaii and Costa Rica, we ship everything pre-bloom for maximum freshness and to prevent damage. Please put your flowers in water and wait for 24-48 hours and you'll see our deliveries are anything but skimpy. Thanks again for your review.