A Matter of Fax

The store is good but I was not that impressed by what wht I got. It only took a few weeks and I began to noticce that it was not working properly. Maybe it was a one time thing and I also could have done somethinfg to it. Soetimes there are errors, not everything is perfect.

Amatteroffax has got to be one of worst companies doing business online to this day. While they did fulfill on online order, it was returned under a 90 day warranty. They have the product for which I paid (based upon UPS tracking) and I can not get any information regarding the RMA. They do not respond to any contact made by a customer on their "Customer Relationship Management" site, and they do not answer the one phone number they publish as "sales." This is the worst customer service company online. You can get whatever you want elsewhere, and to avoid headaches, do not use amatterofax.com!

Only 2d time I've used website. Very user friendly. Called to ensure my info was correct. Customer service excellent: no waiting and representative very clear in his explanation.

I purchased a multi-function copier from these guys along with a 500 sheet feeder. They sent the copier without the extra tray saying that they will send when it is available. That was February. It is July. I have no learned that the copier is discontinued and that parts are no longer available, including toner. It's a $2,000 paper weight. Multiple contacts with responses promising to make it right, but it has not yet happened. Be very careful dealing with them.

A matter of fax was very helpful and patient in directing me to the correct product. The tv lamp I ordered came on time and was a perfect fit! Will shop with them again

I ordered a printer/fax. It came in 3 days. Free shipping. Great customer service.

As always, your company is paramount in my decision-making process when it comes to the purchase of toner products. Thank you for your immaculate service.

Love these guys! Highly recommended!

They answered my questions on the phone in a prompt and courteous manner, it was delivered when they said it would be, and the product (printing drum) was the best-priced among dozens of other sites... and works great!

They offered a price on a new printer for a search result I found from a google search. I purchased. I waited almost two weeks. I had to contact them to see if it shipped. They told me it was out of stock and could offer a refurbished one for the same price. Scammers. I wanted a new one for the amount they charged ($850). Refurbished are on eBay for $300. They leave out of stock items on their site so google searches those results and they get you to purchase something they don't have and then hope you accept their cheap other junk at the inflated prices. Buyer beware.

As another has mentioned, bait and switch. I was looking for a new 4 in one printer to replace an old unit I have. Found what I thought was a good deal for a new printer and even though I was skeptical purchasing from a company Ive never heard of, I thought, well its a new unit, how bad could this experience be? After several weeks I get a call that the unit is backordered but they have a demo "with less than one months use" which is available now. I thought, okay that sounds basically new and I need something now. It came looking like it was in a flood. Obviously water damage, so much wear to the home button you could barely make out the image and the ribbon that does copying has a brown mark on it which causes large smudges on scanned and copied documents. This is my opinion is defective but they refunded me all but the shipping costs despite their exchange policy. Complete waste of time. Buy from a reputable dealer.

I found the website very easy to use, prices are competitive, and you get your moneys worth. I also found that delivery was very quick- a definite plus! Had no issues.

Products were priced right, shipping was very fast. The quality of the replacement bulbs are excellent compared to other replacement bulbs I have purchased in the past.

I ordered a new printer, and they shipped me a used one without a drum unit or an ink cartridge that goes inside it. They did mail me an ink cartridge after I complained, but they refused to send me a drum unit. I had to buy the part myself to make the printer work.

Good prices. Good costumer service. Quick shipping.

Purchased a new HP Printer on 10/13/2023. Received a call that the purchased printer was backordered and would not be available until after January 2024, BUT (and this is where I should have hung up) they had a demo in like new condition with the same warranty. Received a beat up ill used printer with a non functioning document feeder. I have requested an RMA and will hope the company will make this right. I have concerns. In addition I purchased a toner that was never received at the property. Bait and Switch Company. This Printer would not sell for $50 bucks at a garage sale. I was totally scammed. I should have listened to my gut.

I was emphatically pleased with both the customer service I received as well as the efficacy of the product that I procured upon its arrival at my firm. I would absolutely recommend this website to any individual who had the need to procure any technological product that this company offered. Thank you once again for a very favorable experience.

Horrible service. First they overcharged shipping. And after 5 days they simply cancelled the order.

This store is not that good when it comes to what it is doing. I do not know liekt he products that they seel just seem to be out of date We need newer things that are advanced. Ont he other hand there was not much of a problem. I like the store and I see myself making more purchases in the future.

Prices always cheper than everyone else. Very pleasant to speak to costumer service.

I placed two orders for printer drums advertised as "new, in box." One order was filled with a re-manufactured (not new) drum. The other with a refilled toner cartridge (not a drum at all). It has taken two months, two complaints with my credit card company, and countless calls to finally get a refund - and then they shorted me $17.67 (which AMEX again intervened on my behalf to get the remaining refund).