Allstate

Allstate is horrible. They left us a month with damage, while more damage accumulated, after a month, finally decided on $12,000, ignored contractor estimate, had no interest in talking with our contractor, Took $5000 for the deductible $2000 for a penalty because our roof was one year older, then they wanted. And are trying to say the $5000 that they're leaving us will be enough for everything. Knowing it won't be enough to fix anything.

Horrible company. Will be switching to State Farm soon as we can.

My mom has State Farm and they just paid $50,000 to replace all of her damages from a hail storm. I wish we would've never went with Allstate.

This is for the review of my experience. Was a customer of Allstate for 8 years. Never filed a claim. A hail storm came thru and hit my cars and roof. I filed on one Truck, the other is a work truck so no big deal. Allstate covered it fine. (everyone I have spoken with in this process has been nice, professional, and kind)
Our roof started leaking. Filed a claim. Took them six weeks to come back and offer half of what it will cost to replace my room. (2 roof estimates around $20,000, they offered $9,700 with the possibility, not guaranteed, of $4,700 more) My deductible is $3,500. Leaving me to pay $6,800 after my deductible.
We are 9 weeks into the process. Been on the phone more than 15 times with different people, again, everyone has been very professional, and numerous emails and I still don't know if I'm getting a roof.
Bottom line...I have changed insurance companies, and would not recommend allstate to anyone for any type of insurance.
This is just my experience. Thanks.

I've been with Allstate for nearly 20 years now for home, umbrella and three auto policies with full coverage. Only claim I had prior to this one was when a deer jumped on my hood and put a small dent in it. Never went through with the claim cause of deductible. But recently a tree fell on the same vehicle and damage is significant. Allstate is offering me $700.00. Windshield is broke, the post that holds windshield is bent. Mirror is broken door bent. No way this is $700.00.

I rated them one star cause there's nothing worse I can give them. Shouldn't have to litigate a company to whom I've been a loyal customer with for nearly 20 years

I became an Allstate agency owner since I enjoy aiding individuals as well as I intended to be involved in this fantastic city. I delight in learning more about neighborhood family members and also helping them shield what matters most to them. It's also enjoyable to see these families expand and provide assistance to their youngsters as they take into consideration choosing a coverage for their first home or car. Personal, caring service is the foundation of my agency, as well as I satisfaction myself on the superb customer service I provide for those in the neighborhood. My office lies on the edge of South Park Street as well as Trojan Drive so please come by or call today!

Around the first of May I received the letter from Allstate that I did not understand. I emailed my agent and he said it was uninsured motorist coverage. He said I needed to get the paper signed and send back in cuz it was a insurance add on I did not want to waste money on. Let me say I paid for full coverage in full for 6 months in March and this is May they're sending this letter out and giving me five days or so to get it back in or I could do it online if I knew how. I'll cut to it, I had to spend $36.18 for 10 days of uninsured motorists insurance coverage, they threatened to cancel my insurance with one month left on my policy if I did not pay the $36.18. I will not be doing business with them again!

I had allstate home owners insurance on my home and sold my home back in July 2022. They continued to bill me until Jan 2023. When I called them, I had to go through 5 representatives before someone could actually help me. The last one said she fixed everything and told me that I would be receiving a refund. 3 months later, I get no refund but a collections bill in the mail. Their automated system is complete garbage and they make it impossible to talk to anyone. Don't use Allstate unless you want to be pissed off and have your blood pressure go up.

I'm in the process of gathering info for a class action lawsuits where Allstate ignores factual evidence in auto accident claims and refuses to pay for the full damages done during the accident hoping we can't afford to litigate. Anyone on here experienced this? I don't have Allstate, but the driver of the other car who hit our vehicle does. He ran a red light. We were obeying traffic laws. They're trying to partially blame us for the accident.

I received a telemarketing call from an Allstate agent today; called the number back to find out why they called. The robot answering machine put me on hold to find a human, gave me a few seconds of music, then hung up on me. I assume it was the agent who rudely hung up, but another good reason not to do business with him. I dumped them years ago when their rates were twice as high as anyone else. (The agent's number is now blocked, won't have to deal with him again)

Lacking and knowledge of account, no supervisor ever calls you back, i tried 9 times, then they hang up on you abd refuse to transfer. Its been 2 months and 8 days since my accident abd they still haven't authorized to fix my car. You need an attorney for this horrible company

Allstate is good at taking your money but is worthless at paying claims. My entire neighborhood got new roofs when a tornado came through area and downed huge pines around like dolls. Amazing how everyone got new roofs except those insured through Allstate. Now my 30 year roof is leaking everywhere and it is only 13 years old and Allstate will not cover. If you have Allstate you better start looking for another company because they are horrible and will not cover anything. Roofing companies won't even return your call once they discover you have Allstate.

Save your money and do NOT purchase the extended warranty protection plans when purchasing any electronics, especially TVs, from Costco. Costco is great, Allstate is NOT!

The Allstate agents will go out of their way to get out of honoring a warranty. Many of the agents are also very rude and impatient. This is extremely disappointing. They will continually ask for videos, photos, and/or diagnostic checks of the faulty equipment. No picture and/or video will be good enough. Even after you comply multiple times, they will continue to ask for more. This seems to be tactic to wear you down. It works! You get to the point where you find it will just be easier to replace what's broken. Hats off to their training in that area!

When you purchase the so called "protection plan," be fully aware that you are literally giving them free money and you will get nothing in return. I had been warned multiple times by friends and family alike not to purchase one of these plans. Sadly, I did not take their advice. Please do yourself a favor and save your money. I truly wish that I had. It would have also saved me the frustration as well.

Allstate stated how much I was a loyal customer and appreciated my business. When it came to my claim I was not compensate for my damage. Two months with the run around. I had more damage then they gave me and they know this. Less then a thousand then subtract $500 deductible. Very upset and disappointed to the point I cancel them and would never recommend them. Your not in Good Hands with Allstate.

Don't get Allstate insurance. My vehicle was hit by an AllState client. AllState is refusing to pay for my rental car past 30 days. My car has been in the shop for 56 days. I have been told by their agents that they will not pay for a rental car if there is any sort of parts delay. So, good luck if you get hit by an Allstate client - all parts are delayed right now. An agent literally shouted at me, "It's not our fault the part hasn't come in!" And, I responded with, "Yes, it's your client's fault that I need a part at all." Apparently, the Allstate motto is, "You're in good hands, unless our client hits you. Then you will need to choose between going into debt or keeping your job." I've never encountered such unprofessional behavior from agents. They should never, ever shout at someone. Particularly when I am the one who has been wronged and am dealing with the fallout of a mistake their client made. Horrible experience.

After being rear ended in July by an uninsured driver, I had to claim on my uninsured motorist that I pay the premium for monthly. Working with the Allstate claim agents has been the absolute worst claim experience I have ever had. They don't try to do right by their policy holders. Every step of the way they are trying to jip you out of your rightful claim. Only when you threaten to get lawyers involved will they start moving on the settlement. But still not to your full loss but to the point where any more time dealt with them become not worth your time. The very worst service I have ever experienced with a insurance company. Will start shopping for new insurance when it is renewal time.
CT

Zero stars. Do not recommend. Our basement flooded after days of extreme rain and our claim agent was slow to respond and gave poor guidance throughout the process. After 30 days, and our claim agent telling us to get the work done, Allstate denied our claim. What good is insurance if it's not there when you need it? We lost half the living space in our home and countless items and I was told "you're denied but we're here for you." What a joke!

I mean very unprofessional, they cancelled my policy while it was paid for and didn't want to give me a refund for my remaining 24 days. I had to dispute with my bank. I see why their #1 on the top ten worse insurance company's list.

14 years of being a so-called value customer. Yet the agent only applied the 55 and retired discount to the home policy of my insurance but not to the auto part of the policy. This ultimately charged me thousands of dollars unbeknownst to me. All of that the "are agents are doing everything they can to give you the most discounts" is bull****