After a rather huge blunder with our auto insurance by our Allstate agent, I reached out to them to correct their mistake and right the wrong. Unfortunately, I was getting no help from our Allstate agent so I wrote the following to the Allstate Resolution Team. They read it and got right back to me, only to say that they had reviewed my situation and nothing else could be done. According to them, Allstate had done nothing wrong. If you are considering Allstate, please read: "My wife and I have been long time customers with Allstate for both Auto and Home insurance. We first joined Allstate in NYC and had a home in Upstate NY as well as a Condo in New York City and 2 vehicles covered by Allstate. We ended up adding 2 more condos in NYC, so at one time we had 3 condos, a home in Upstate NY and 2 Land Rover vehicles all covered by Allstate. We moved to Los Angeles in 2019, kept our 3 NYC condos covered by Allstate's Tim Berryhill office but switched our vehicles to the Allstate Santa Monica office. All had been going well until last October, 2023 when we traded in our 2018 Range Rover for a new 2023 Range Rover Hybrid which we purchased through my wife's company. I immediately contacted Jess Kaur's Allstate office in L.A. To get the insurance switched to the new car and to remove the traded in 2018 Range Rover from our policy. She said she would take care of everything and congratulations on your new purchase... But then I received a call from that office informing me that, since we purchased the new vehicle through my wife's company, we would need corporate insurance. I pointed out that the title has both my wife's company and her name on it. I was informed that that did not matter, we would have to purchase corporate insurance for the new vehicle. The office would look into it and get back to me. I received a quote from Progressive that was forwarded by Allstate and then I spoke with an Allstate agent who specializes in corporate auto insurance. She recorded our call. On the call she is telling me about the cost and so forth and I said I needed to speak with my wife. Next thing I know, we receive our proof of insurance from Allstate and listed are 2 vehicles, a Land Rover and a Range Rover, so I thought that meant we were covered. Well, it wasn't until 5 months later, when a man opened the driver side door of his parked vehicle into an active traffic lane while my wife was driving by and damaged the side of our new Range Rover, that we discovered that our new car was NOT covered. It was actually our traded in 2018 Range Rover that was somehow still on the policy that we were paying for. I fully admit that I should have read the proof of insurance more closely as it did have the years of the 2 vehicles listed but someone at Allstate seriously screwed up by putting the wrong vehicle on the policy and it cost us 5 months of insuring a car we no longer owned as well as all the trouble and cost we have had to go through dealing with the damage inflicted on our new car. Under the circumstances, I thought perhaps Allstate could at least help streamline things with the claim and the other insurance company who's driver was at fault. I was informed that they made a call and was told that the other driver said it was my wife's fault and that I would have to deal with this on my own. Nothing else could be done for us by Allstate regarding this incident. I was even informed that I had in fact declined the Progressive coverage and that is why the new car isn't covered. Well, I never declined coverage and I was never told that if I did not respond that that would mean I declined coverage. That is when I was sent the recorded conversation I had with the Corporate agent. She said that I say it on the recording. I listened and did not say I declined, I said I needed to speak with my wife. Then I received the proof of insurance so I was under the impression that we were covered. I wrote multiple times to Ms. Kaur pointing out how long we have been a customer and how Allstate was also at fault here because of the 2018 vehicle we no longer owned being left on our policy. She finally wrote an email to the other insurance company's claim department on our behalf because she had seen the pictures we submitted as evidence that proved it was absolutely the other guy's fault. She pointed out the California Law that pertains to exactly this scenario and how it clearly states it would be the other driver's fault because he opened his door onto oncoming traffic. I was very appreciative of the email, but nothing came of it. I was told that phone calls were being made but that the claims agent from the other company was never answering. I finally called myself and got the claims agent on the phone right away. She was not aware of anything that had come from Allstate, so I had to start from the beginning. It took 5 weeks but we now have our vehicle in the shop and the other driver's insurance company is paying for it. But then there's the problem of insuring our new car and getting refunded for the mistake by Allstate of putting our traded in car on the policy which we were paying for on a monthly automatic payment. Ms. Kaur told me it was being 'backdated' and that I would receive a refund. Well, the refund came... it was a check for just over $400. I was confused because it should have been a lot more. After sending emails and leaving messages, I finally spoke to a new employee named Thomas and asked him to explain the check amount vs what we had paid. He needed to research it and get back to me. When he did, he informed me that the refund was used to pay off the policy and that the $400 plus was the difference. I informed him that we were on auto-pay and we did not elect to pay off the balance on the policy. He said that this was Allstate Company Policy. I said that that makes no sense. Allstate made a big mistake here, which we have been paying for in more ways than one, and instead of apologizing and giving us a choice in terms of the refund, Allstate is paying themselves first and giving us the leftover. Since I found this out I have been trying to speak with Ms. Kaur but have yet to hear back from her. I would like to see this company policy that doesn't give the customer a choice when Allstate is at fault. I'm extremely disappointed and would like some sort of explanation, let alone an actually apology for the costly mistake. I thought the many years we have been with Allstate would mean something, but I guess not. I am writing this to you because I'm not hearing back from the Kaur office and so I need to let the higher ups know. My wife and I have begun shopping around to move all of our Allstate policies (auto and home) to another insurance company. The lack of customer service has been very upsetting. We have not at all felt as if we were in good hands. I would appreciate a call from someone higher up. I am happy to add details and answer questions."

Allstate says they insure but don't then doesn't communicate with you at all DON'T TRUST THEM. THEY ARE SCAMERS. They will take you money and lie.

In the spring of 2022, a representative (Danielle) from the Titley agency called to inform me that someone was coming out to take pictures of my property. I thought nothing about it and gave the okay.
Fast-forward to May when I receive a "second notice" informing me that these issues must be addressed before my policy renewed in June.
Having never received the first notice, I contacted the agency. (Yes, it's possible that I overlooked the first notice. Allstate sends you an amazing amount of paper.)
I again spoke to Danielle. (I've never spoken to Ms. Titley.) Danielle informed me that there were bricks missing out of my chimney and that my garage was considered unsafe. I agree with the verdict on the chimney but believe that the garage still had a few good years.
In order to have my policy renewed these problems had to be resolved or under contract to be resolved. Danielle explained that if I lost my coverage that I would have real problems getting quality coverage again.
With one month's lead time I immediately hired a general contractor to demolish the old and then build a new garage. I contracted to have my chimney replaced.
The day that they were tearing down the garage, I figured that I would call the agency as I was in compliance and could now have my policy renewed. Again, I reached Danielle who looked up my account only to find that those requirements had been removed from my account.
I walked out on the back deck held up my phone and yelled, "This is the sound of my garage being torn down right now!"
I finally managed to calm down and call Allstate corporate. An agent took my report and that someone would call me. A few days later I started to play phone tag with a corporate customer service specialist.
When we did finally talk, I explained that Allstate made me tear down my garage when I really didn't have to.
Having worked a lifetime in customer service-centric business, I fully expected that Allstate would do something to compensate me. Maybe a deep discount on my upcoming insurance bill or a contribution to my garage building fund?
The agent was unmoved and no matter how much I tried he was resolute that Allstate would do nothing. I found him to be condescending and smug.
I asked the agent to look up how long I'd been an Allstate customer.
"30 years"
"And in that 30 years, have I ever made a claim?"
"Sir. I can't see that."
"Well, I haven't. I've never made a claim in 30 years."
He was not impressed.
As the call went on I became more exasperated and at one point I stated, "this is b___ s___."
The agent responded, "Sir, are you cursing at me?"
I replied that I wasn't cursing at him but at the situation to which he replied, "Sir, if you're going continue to curse at me, I'm going to have to terminate this call right now".
I noticed that it was 5:10 in the Eastern time zone and this guy's shift was over. He wanted off the call.
I unhappily ended the call with never having cursed at the agent (when every part of my being wanted to unload a fusillade of curse words upon him).
To this day I've never received an apology from my agent or Allstate corporate.
It makes me wonder for a company like Allstate and the Titley agency, what is really value of the individual customer?

Really bad insurance compony always hide behind Email and slow to act
DONT BUY ALLSTATE.

Save yourself a lot headache

My son was hit broadside by an underage allstate driver. I called Allstate and filed a claim. I hadn't heard anything from them for over a week so I called a body shop to schedule repairs. I still hadn't heard from them10 days later. So I had the car taken to the shop to get estimate and they contacted Allstate. They were told to send pictures of the damage they did that and where told the claim was in. They ordered parts and we're fixing the car when they were told a check would be mailed. They never received the check and contacted their liability woman Ashia Sinclair. She told them that the Allstate customer has changed their version of the accident that they had given police so they need to speak to my son the driver of the car that was hit. I called Ashia Sinclair and got an answering machine for two days. I finally spoke with her and she said they hadn't assigned liability for the accident yet. This is with having a police report showing the Allstate driver at fault for the accident. Showing their driver turned left across two lanes of traffic and hit my son broadside from the rear of the driver's door to the rear bumper pushing his car into the curb since he was in the far lane going the opposite direction. Ashia Sinclair stated that she would need to speak with my son and take a tape recorded statement from him before assigning liability. This is after they had told the shop they would send them a check for repairs. I indicated that I would do better than that I would have the reporting police department call her and read her the report indicating their driver as being the stricking vehicle which was obvious from the damage on bother vehicles. She said that she would need to speak with my son who had now returned to college. I had the police department call Ashia Sinclair and they were told that the allstate driver was giving them a different story that she had told police. The police told Ashia Sinclair that thier client had caused the accident and had said so at the scene. With all this and a month now gone by Allstate still refused to send payment for the accident they originally told the shop they would pay. I called Joshua Mead a person I have never gotten on the phone. His answering machine says he will call you back by the end of the day. Well a week later and 25 phone calls I still have not heard from Joshua Mead. Mr Mead is supposed to be the head of the liability department and Ashia Sinclairs boss. This company is listed as one of those company's that deny delay and deny some more in hopes you will go away or call your own insurance company. They hired a company out of New York to stall claims as much as possible. This is where Joshua Mead works out of. I finally had my son on the phone with Ashia Sinclair to tell her what happened even though they already had a police report and statements from the police department. Ashia Sinclair while wanting my son to give a taped statement said are you giving this statement of your own free will which I stated he is being forced by Allstate to give a statement even though they have a police report and statements from police. Once they where given the account of the accident from my son they indicated they would now assign the liability to the other driver. Well they have been lieing and stalling for over a month now and it still didn't end. I get a call from my insurance company stating that Allstate is trying to claim the accident as not their clients fault telling my insurance it was a head on accident. I told my agents that I would send pictures of the accident and that the front of the Allstate driven car hit the side of my son's car. I advised my company not to pay Allstate any part of the claim because they were at fault. I gave my company the police contact to verify this. Allstate lied about sending the shop payment lied about liability and has done everything to not pay a legitimate claim after approving repairs. Beware this company they will lie to you over and over again. My company stated if it comes down to it they will pay the claim and go after Allstate. I contacted the police to investigate the Allstate driver for false statements and insurance fraud. Do not use Allstate if you have Allstate switch company's immediately. You're throwing your money away they don't pay claims. I will be taking their client to court to sue for damages because of their having Allstate the worst auto insurance company I have ever dealt with.

My wife worked at one of Allstate's satellite offices. I proposed to her over the weekend. On Monday, her boss fired her after showing her ring off to a coworker. He took her into his office and explained she was being fired because he "believed in the Bible." My wife and I called Allstate HR at the corporate office and told them what had happened and they told us that because my wife worked at a satellite office, which were owned and run by individual people, those satellite offices could be run however they wanted and none of AllStates corporate protections applied. They basically said 'too bad so sad.'

A little while later, before we'd had a chance to switch insurance companies yet (a long and tedious process) I got into a car accident. The other driver ran a red light, hitting me and I was sent to the hospital. I'm a transgender man and was literally about to change my legal name within a few days. I called Allstate to file the claim and asked that they use my new legal name. They said they couldn't because it wouldn't be official for a few days. I said 'fine, I'll call back in a few days."

They then threatened me and told me if I didn't file "RIGHT NOW" they wouldn't take care of my claim. I was then forced to give my statement while being deadnamed and misgendered the entire time. Believe it or not this story it gets worse.

So months go by. MONTHS. The insurance that was paying for a rental car runs out. I still have no reimebursment so I cannot buy a new car (mine was totaled.) I'm bein harassed by the bank over my car note, which obviously I wasn't paying since my car was totaled and Allstate was SUPPOSED to reimburse me for nearly everything. I had excellent coverage and excellent credit.

I'm in constant contact with them. E-mails, phone calls, more e-mail, more phone calls. Every. Single. Day. And they will not give me the money. Excuse after excuse, and I'm deadnamed and misgendered every single time. Even though now my legal name has changed, they insisted on putting my dead name and wrong gender on the original report. So now people are VERY confused when they talk to me, hearing my deep masculine voice and seeing my pretty feminine name on paper. THANKS ALLSTATE!

I was humiliated, endlessly, every day for over NINE MONTHS. Meanwhile, my wife is driving me to and from work because the insurance covering the rental car ran out months ago. My credit is being destroyed because I have no insurance money to buy a new car or pay the bank for the old car fee with, and I'm still recovering physically from the crash.

I end up getting a lawyer and I told them "give me my money you've owed me for over 9 months now by tomorrow or I'm suing you." Magically, the next day, all the money was released.

Allstate put me through a hell I cannot describe properly on this complaint. I never imagined in all my life how much hardship and hurt an insurance company could truly cause. Stay away. Far FAR away.

I've been an Allstate customer for over 25 years, about 12 years with my current agent. I've outlived/lasted 3 agents now. My home was damaged in 2008 and Allstate replaced a room addition that was destroyed by what was listed as tornadic activity. They approved everything and did a nice job putting it all back. This particular room has a lower pitch and a 20-40 yr. Commercial flat roof was recommended for about 14' x 36' of Spa room and Patio. In 2016, I had a roof damage and this flat tar part of the roof was not replaced and deemed as good in August of 2016. The rest of the composition shingle roof was replaced.

This year, on 5/30/22, I had severe wind and thunderstorm that blew out the soffit from underneath, lifting the roof from it's anchor such that the severe winds grabbed it and peeled about 1/4 of the roof back onto the house, exposing the structure. The damage was about $10k, and I filed a claim. After such failures as asking that we send pictures 3 times in 5 weeks and never getting them, going on vacation in the middle of the claim and not communicating for 17 days, the claim disappeared from the website and no one was talking to me. Allstate finally fired their own claim team and reassigned a new team. It was 2 more weeks before an adjuster was assigned and another week before he was on board enough to give any decision. During this time I had 5 other record rains and a wind and hail storm, the temporary roof was not meant to protect from this. The damage climbed to over 3x the amount and the adjuster finally tried to tell me he was looking at a picture from 2016 where the flat roof edges were flipped up and they might not cover the roof, but they would cover all the other damage. When I told him that Allstate deemed to roof as fine at this time from a 2016, he wasn't able to find it. No surprise, their database and systems are horrific, and not friendly or very useful. Once he finally found the claim, he told me he would need more time to investigate. They finally came back and said None of it would be covered because of the roof edges flipped and "lack of maintenance" he said.

I have a great construction crew, probably the most integrity of any people I've ever worked with from any company. One of the main guys used to work at an insurance company and became so disgusted with the way the do business that he started a construction company and works against them. He told me that Allstate and some others are mismanaged and doing poorly, and have many lawsuits against them. They are denying what would normally be legitimate claims in hopes to stop the bleeding. My contractor is not walking away from me and are going to help me get whole again on my house, while their own public adjuster helps me fight the insurance company. I'll have to pay a small loan for 18 months, which is the normal process to fight these claims. If you are in the Dallas Area and need the most reputable people who do the job right x10, go with Vantage Point Construction or Vantage Point Contractors. These are the best and their reviews show it.

Sadly, Allstate is no longer a legitimate Insurance Company to consider. Please do your research and don't use any lists that have Allstate on top. They are not reputable and are paid reviewers.

Good luck! I don't know what's higher than "Dog eat Dog", but when you add blatant corruption and failure to support your customer after decades on on time payments, it's not good!

I signed with allstate feb. 28 2022. I was quoted a price paid the full 6 month policy was told they would send me two documents by email. That i wuold have to sign and date to complete my policy. March 22 i download the pdf signed dated and sent it back by email. 3 months later they sent me a email saying they were giong to withdraw $198. From my bank acct. Because they never recieved the forms. I called and told them i sent both documents already. They said they never recieved them to go to the nearst all state office and sign them in person the charge would be waved. Well i did and then they sent me another email saying they were going to withdraw $82. From my bank acct. I called and asked why am i being billed they said the charge was pro rated from 198 to 82 because it took me 3 months. I told them i had proof i sent it in on march 22. She then asked me to what email did i sent it to. I said the same email i recieved. She then tells me no it has to be sent to allstate customersevice email. I told her i was never given that specific information, not once, they failed to give me that info. And now they are billing me for there mistake. I spoke to customer service and they directed me to a sells rep. From my state just so she can say shes sorry not her fault and she cant help me. Because of there negligence i would be charged $82. And thats that. I told her i was warned about about this company before i signed up. But i did because i believed it was a good company and they were a few dollars less than my previous insurer. So i felt good until i became a victim of there dirty pratice. I told her i was going to post a review on there dirty practice and she said ok and to have a nice day. I was out of luck. DAMN should have stayed where i was at now iam paying more for there crooked underhand schemes and no one will help me not even because i have proof i sent the email. Just plain wrong and dirty for a few lousy dollars they would be willing to lose a new customer that pays his policy in full that has NO TICKETS, NO DWI, NO ACCIDENTS, CLEAN DRIVING RECORD.

In 12/2019 we had a snow storm that was very windy. It took off 1 piece of siding approx. 6 feet long and about 12 inches high. I spoke with my agents office in Castle Rock, CO asking him what I should do. He informed me that the damage was going to be less than my 1000. 00 deductible and filing a claim wasn't going to productive. The siding is made by a Canadian company called Kaykan. Kaykan is no longer available in the United States due to supply issues. I have taken several days off work and countless hours on the phone with Kaycan Rep out of Spingfield, MO who told me they no longer sell to consumers. His name is Brent Rushin P: *******075. Brent Rushin informed me that the closest thing to Kaycan siding is Royal Building Products. I have tried to hire 10 "handy men" who couldn't get the materials to fix the issues. Along with the 6' by 12" piece of siding, I also need approx. 10 linear feet of J-channel. Again, you cant get this either. I have been to at least 5 wholesalers in Denver. All of which stated that Kaycan cant be obtained anymore. The siding color is Cobot Brown. Being I was told that Royal Building Products was the closest thing, I had 2 samples sent to me. Neither will even come close to color and physically connect to the Kaycan siding. Even the inspector that Allstate sent out to my home stated that Kaycan couldn't be obtained. The insurance is denying the claim because the insurance believes the limited damage to siding is the result of defective material because the damage is only piece. The Allstate insurance claims agent stated he would send my siding to ITEL to see if ITEL can provide a match or even a close match. Now that the insurance claim is denying the claim, my house went from worth approx. 520k to 0 because a lender will not approve a loan to purchase the home from me. If my estimates are correct I have about 3600 square feet of siding on my home. If that is the case then I am looking at approx. 27k to fix because I will have to put vinyl siding on the entire home. I am considering legal action. I have recorded my calls with my insurance agent as well. These recorded calls will be provided to an attorney. I was told by the Allstate claims agent that even if ITEL finds no available matches then the claim will not be paid.
I want to say that my insurance agent (Dave Lowrey) in Castle Rock, CO is fantastic and his service is great. It is the company Allstate that is trying to push this bill on me.
My siding is https://www.kaycan.com/product/vinyl-siding/lap-siding/davinci/
The Kaycan siding is 5.5 inch lapping. Per multiple wholesalers in my area no US Company makes siding with 5.5 inch lapping either. They are mostly 5 inch lapping. I will be contacting an attorney on 03/07/2021.
BUYER BEWARE: This could be you next if you chose to do business with Allstate.
Allstate's Website: https://www.allstate.com/landingpages/lsp/affiliate-home-desktop.html?cid=AFF-REM-HO**************&CAMPAIGN=**************&clickid=TFbQ3ZRBvxyIWuY2YbTzEy2KUkGWNfVOPxdxws0&source=*******&subsource=*******&IRCmpID=4685

Going through my case, I've learned through other reviews and lawyers personal experiences that Allstate is not on my side.

My wife and I decide a change of scenery and moving to great state of Washington. We buy a nice house with 8 acres outside of Arlington in late July. The house was built and lived in by a nice couple for the last 20 years, the house is fully ready to move in, turn key. Fast forward 4 months, my company is releasing a new product and it's all hands on deck so we have not moved in yet. We have gone down to the house twice and our cousin is checking up on the property but in the week before Thanksgiving, thieves hit our place. They were likely construction savvy, because they cut out and stole materials like our furnace, water heater, kitchen cabinets and sinks, doors, garage doors, leaving our place gutted. The electrical, plumbing, water tanks, furnace were all cut and needed professionals to reconnect it, they didn't just disconnect these services, they cut it.

We make a claim and I begged the advisor to make this an emergency because our place is now open to the weather. They assured me that they would send assessor and advisor would call me asap and discuss emergency remediation like boarding up the doors and allowance for me to stay in hotel and address these issues locally (I am in a different state). 7 days after opening a claim, advisor leaves 1 vm identifying adjuster, multiple calls and VMs later, 16 days later the adjuster informs me he is no longer the adjuster for the case and the new adjuster would call me asap. 20 days later after even more calls, Nicole Diedrich - my new adjuster calls and tells me in her 10+ years of realtor experience, there is no malicious intent and no theft has occurred and that it looks like it was professionally demo'd. She follows up with they won't be paying for anything and a day later tells me to prepare for EUO (examination under oath) stating they want some clarification on what happened, that it was theft and not someone I hired. We actually hired a company to install cameras and board up the property, actually filming the thieves stealing more stuff.

They delayed all their responses, rarely called back to return my phone calls and / or had lot of days off and passed our claim back and forth different people for weeks. They promised to take care of us in this situation and really in the end - total of 78 days later, stuck us in front of lawyers and then promptly dismissed our claim, stating we didn't occupy the property 30 days prior to the loss. Which I stated to their agent, when we bought the property, 2 months into ownership, and when we started the claim. How many Washington people leave their properties unoccupied for more than 30 days, I hope you don't have Allstate insurance. BTW our lawyer says this is 100% within their rights to treat a homeowner this way, leave you paying the mortgage for months so you're broke while they delay / stall tactics, hire lawyers and stick it to you. Check out Allstate's reviews, they might look alright on paper, but they have the worst reputation once a customer goes through a claim with this company.