AllSportProtection

I ordered my gears at allsport on janurary 31st. 5 days later I got an email saying the helmet I ordered was out of stock and it will take a few days. I told them could they get it to me by next Saturday they said it could be done. I been waiting for more than 2 weeks now I did not receive anything. They sent the tracking number and the product information but that's all. Also they did not respond back to any of my emails or phone call.

Ordered some protection stuff from All Sport Protection.
First of all some of stuff was out of stock and they just put this things out of my order but they did not recalculate shipping, and as I'm an international buyer, shipping cost was huge. So no matter that 1/3 of my order was canceled, they billed me for whole shipping.
Shipping took loooong time to go.
And after receiving i realized that they^
- put in 2 wrong defense items
- put in 1 wrong size item

Finally they didnt answer any of my letters about delivery cost. And after receiving wrong items they declined to send me correct thing before i send back wrong ones...

Amazingly terrible customer service and shop overall. Beware.

I read the reviews, I was forewarned, and still went forth with a purchase. That was a huge mistake. I ordered roller derby protective gear, knee and elbow pads and wrist guards. They were half the cost of anywhere else. I understand why now. Two weeks after I ordered, I received my gear, except it was the wrong sizes. I shipped it back, with my own money, even though it was not my fault. After it had been returned to them for a few days (I sent the package with tracking), I had not been contacted about my exchange request. I got a hold of them and had to drive the conversation. Finally they said they would ship out the right sizes. Then they contacted me saying that they were out of the size in knee pads that I ordered, didn't offer an explanation on if or when they would get some or why they let me order the product in the first place. They offered 2 different types of knee pads for me to choose from, which I accepted with reluctance. It had already been over 3 weeks, and I just wanted my gear. They sent me tracking info, which I checked on every day, and the replacement package never shipped. Over a month passed since the initial purchase and I contacted them for a refund. They said that the package was still in the warehouse and did not know why it hadn't shipped and refunded my money to my paypal. Though they were mildly pleasant to deal with when I actually conversed with them, the rest of the customer service was awful. There returns and exchanges are horrible, and I had to check on them at each step to make sure I was getting what I ordered. I don't want to babysit a company into providing me a service. Also why do they sell a product they don't have and ship out wrong sizes? That would be such a headache of a business to deal with all the time.The internet is vast and there are far better places to shop online, don't shop here.

I live out of the US and I needed some new pads for street skating and in this country they do not have a good selection of inline skate gear. So I found this site and ordered the Poorboy pad set which includes a pair of knee, elbow and wrist guards for a decent price. When I received the order, I got the Knee and wrist guards but they sent me a set of Demon elbow pads instead which is not what I wanted. So I returned them and I get an email from them saying that they are sold out of the elbow pads and asked if I would want a refund. My mistake was asking if they are getting them back in stock but I didn't hear back from them for over a month and then all they told me was that they are "out of stock". So 4 months later I looked on their site and low and behold, they are selling the elbow pads by themselves on their site and I emailed asking if I could have those instead and all they kept telling me was "it is out of stock"... I call shenanigans. I don't even expect to get my shipping or my money reimbursed.

I have a lot of friends who are in Roller Derby here and if i had a good experience I would have recommended them but I told them don't bother. Order form someplace else.

I am telling all of you the same thing.

I am an avid mountain biker. I know when a sales person doesn't know what they're talking about. I had been using the same helmet for about eight years and it was time for a replacement. Turns out the tech has changed quite a bit. I checked out some product reviews on YouTube which lead me to All Sport. Once I got there, I used the chat function to talk to a customer service rep. These guys really know their stuff. I was able to tell them what my needs were, what kind of riding I like to do and they were able to recommend more than five different helmets for me. On top of all of that, they had free shipping, which only took two days to get to me, and the helmet is working out great. Bottom line: Tons of great brands and products, knowledgable reps and fast shipping.

Ordered azzpads (tailbone protector for snowboarding) after I injured my tailbone. Am a Canadian customer so purchased the decent shipping so I would get it for my next snowboarding day (am trying to go once a week this season). Ordered Dec. 12 and started leaving voicemails and emails for the company from December 20-January 2nd when I hadn't heard back from them regarding whether my item had been shipped and what the tracking number is. They do not pick up the phone or answer emails - ever. I just got a call back TODAY (Jan. 2nd) saying sincere apologies, someone really should've contacted me multiple times earlier. First problem was that the item I ordered was out of stock and no one informed me. They just let me purchase it, said thanks for your money and I never heard from them again (COMPLETELY UNACCEPTABLE). Second problem, after they got the item in stock (around December 20th) the guy on the line today said that they had a problem with USPS shipping to their international customers - something about them not being able to print the right labels (WTF?). Finally, the guy said my item was shipped YESTERDAY (January 1st) when I had ordered it December 12th - again sincere apologies and hopefully I'll get it in 10-14 days (but seriously, who knows? May be longer if EVER). This is completely unacceptable and in several years I have never dealt with such an unprofessional online site and will certainly never order from them ever again. Do yourself a favour, pay a little extra and order from somewhere else. At least you'll get your gear before the snowaboarding season is over!