yasmeen f.

Ordered azzpads (tailbone protector for snowboarding) after I injured my tailbone. Am a Canadian customer so purchased the decent shipping so I would get it for my next snowboarding day (am trying to go once a week this season). Ordered Dec. 12 and started leaving voicemails and emails for the company from December 20-January 2nd when I hadn't heard back from them regarding whether my item had been shipped and what the tracking number is. They do not pick up the phone or answer emails - ever. I just got a call back TODAY (Jan. 2nd) saying sincere apologies, someone really should've contacted me multiple times earlier. First problem was that the item I ordered was out of stock and no one informed me. They just let me purchase it, said thanks for your money and I never heard from them again (COMPLETELY UNACCEPTABLE). Second problem, after they got the item in stock (around December 20th) the guy on the line today said that they had a problem with USPS shipping to their international customers - something about them not being able to print the right labels (WTF?). Finally, the guy said my item was shipped YESTERDAY (January 1st) when I had ordered it December 12th - again sincere apologies and hopefully I'll get it in 10-14 days (but seriously, who knows? May be longer if EVER). This is completely unacceptable and in several years I have never dealt with such an unprofessional online site and will certainly never order from them ever again. Do yourself a favour, pay a little extra and order from somewhere else. At least you'll get your gear before the snowaboarding season is over!