Allivet

I don't know where all these wonderful reviews are coming from, but I tend to think they are fake and made up. My first order with this company was sufficient, but my next order was much less than pleasant. They had all my information, all my vets information. I consistently received emails that my vet was not responding. So, I called my veterinarian, and the office told me, that Allivet may be using the wrong FAX number and they gave me the correct number. I called Allivet, and it appears I was speaking to someone from a foreign land, since the person had a very strong Asian accent. That was my first red flag, since I only like dealing with USA companies. I explained the issue with the representative, she said they did have the wrong FAX number, and so I gave her the correct FAX number and I added that I was told if the FAX still failed, they could call my vet on their direct phone number, which I gave them that phone number also. The FAX again did not work, as I was told by my vet and so I got fed up with something that should have been a simple transaction, and even if the FAX for whatever reason did not work for them, then the problem was definitely on Allivet's side. Plus they did not call the direct line. I cancelled the transaction, and the next day, Allivet had the audacity to send me an email saying they cancelled my transaction. WTH! I sent them a nasty email, and also called them complaining.
I did not wait for a reply, as in my opinion this was a very simple order, that should have been handled with no problem at all, especially since the month prior, there was no problem. This was for NexGard, for
Two dogs. Thank God, this was not meds for a serious illness, as these people cannot be trusted. Their
Address may be in Florida, but it sounds like I am speaking to people overseas. So, I am not recommending this company to anyone, and if it sounds too good to be true, it most definitely always is.
DO NOT TRUST THIS COMPANY. If I could give this company less than 1 star, I would.

I will never purchase anything from them ever again! My order was held up for five days because they were waiting for a shipment of dog food to come in. Unfortunately I ordered special CAT food for my very sick cat with kidney failure. They didn't ship her meds that I also ordered because I had a single order so I had to get a single delivery. I placed the order on 3/29/17. On 4/03/17 they finally sent the order six days after I placed the order. I received DOG food instead of the CAT food on the sixth of April. My cat had been without her medicine for 2 days. I called to get the cat food sent and they said they would two day ship it. That was on the sixth and on the tenth my kitty finally got her food. They were supposed to send a return label for the dog food in the box. The UPS man patiently waited while I opened the box so he could take the dog food with him. NO LABEL. I called again and asked where the label was? The person I spoke with said she would send me one and wanted my E-mail address. I told her not to send it by e-mail as I had no way of printing it out. She said she just needed my e-mail address to send me verification that she was sending the label. The next morning I opened the E-mail from her and there was the attatchment with the label. That place has the most incompetant people I have ever had the displeasure of dealing with. I called and told the person once again the entire story and asked for a physical label to be sent to the house. I told them if I had not received it in a week I would dispose of the dog food and had better not be charged for it or my attorney would be handling this fiascal from then on. Buy Elsewhere!

I placed an order on July 30,2020 for boxes of flea/heartworm medicine. One of their "Pharmacy techs" called o on Aug. 2nd and left a message that the vet declined it because of the pet name. I called them back on Aug. 3rd to find out what the problem was, the "customer service rep" had an accent so thick I could not understand her, they sent in a prescription in our cat's name! I kept getting emails stating, waiting on vet authorization, I called the vet, the vet stated they have REPEATEDLY sent the request back authorizing them to fill them. I called Allivet back on Aug. 7th, I was hung up on 2 times when i asked for someone WITHOUT AN ACCENT, one rep. Would not take me off speaker and was clanking metal in the background. I hung up and spoke with one of their "supervisor" Gabriel, explained the situtation, he said he would take care of it.
Almost 2 weeks have gone by, I have REPEATEDLY called their customer service, the vet has called and still no pet meds. I finally cancelled the order.
I will never order from them again, I'll go to Chewy or 1800PETMEDS.
Allivet never was this bad, customer service was great and all the reps spoke ENGLISH WITHOUT AN ACCENT! I guess the CEO wanted CHEAP FOREIGN WORKERS!

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