Alight SolutionsReviews 141

Long call wait times, deny every claim until you give up and when you do connect with someone they don't know or the call is ended mysteriously...

Been insured 40 years without issues with HSA/FSA. Somehow after every claim since I have been with alight has been denied and documentation rejected. I don't think they actually offer a service.

Would give this HSA custodian zero stars if I could! Horrible experiences time after time. First this company closed my HSA when I quit my employer. Um, hello HSAs are supposed to be owned by the employee and can be accessed even if you are no longer employed with the organization that was depositing your contributions and ONLY your contributions into this account. They then proceeded to tell me I couldn't transfer my money into my new HSA custodian as I needed to have my account transferred to a retail account. So after weeks of trying to get this sorted out with them, it finally got transferred. Now I'm waiting for them to transfer my funds to my new custodian, and every time I call, I get a different story from every rep I talk to. It's been a month now and I still haven't seen my funds be transferred to my new custodian. This company is an absolute joke! If your employer uses this HSA provider good luck, you will need it, as you will most likely get the "run around" too.

I have never had the misfortune to engage with anyone who was more curt and abrasive. After 4 different phone calls and a denied claims to spend time with my son in the ICU, it took one exceptionally short staff member to get my case manager to look at my sons birth verification.

I am absolutely livid and frustrated with this abysmal company. I can't imagine why any company that values their employees would choose to partner with alight. More than anything I am frustrated that when my son is finally released from the NICU, I have to come back and do this all over again.

Cheers to my company. I hope you saved a few cents by having these "solutions" instead of working with internal HR.

Website doesn't work - 2 step verification doesn't even send the verifications so it's trouble just to login, links don't go to where they are supposed to, everything reacts slowly when you hit a button or type (the letters you're typing don't even show up until 5-10 seconds later), the help chat gives links or options that do not work or exist
Phone lines don't work - everything is silo'd so no one can help you without you being transferred a million times, the sound quality is bad and you can't even understand the people who are "helping" you, everyone is so stuck in their scripts that they can't listen to your actual concerns, the wait times are outrageous and there's no option to get a callback

They re-enrolled me in their insurance plan when I don't qualify for it anymore. There's no option to cancel on the website. The help service requests I've made just keep telling me I need to call (why it can't be cancelled when I don't even qualify for it is absolutely beyond me). I can't get ahold of a real representative because the phone line waits have been too long and I have to work. Poorly organized company.

Left former employer, rolled over money to HSA not associated with former employer, now impossible to find the money. No one can say what happened to it. Customer service is a joke. Worst experience I've ever had.

They are requiring joint bank statement to prove I am married, as Alight claims the marriage certificate is not enough. Executives take notice, I'm in HR, and this is the scammiest way to treat your staff. Alight's processes should be called into question.

Terrible customer service. I have been disconnected three times, been on hold over an hour, and had to explain my situation MANY times to various representatives. I had a ticket created to track this issue which has not helped. This is not a customer focused company.

I am a Joh Deere retiree visually repaired from a cataract extraction. My old computer doesn't work. I tried the online which is hard to find what you need. I called and asked for a claim from snd was told submit online. If that was possible I would have done so. I asked her to send form to my email. Hi was told snail mail only and it takes 7/10 days. Form never came. I called extremely upset because I need the roughly 600 they owe me. With help of. Family I got into Alight and filed my claims only to learn all denied. No reason for denial I called back and I was treated rude but but then I too was rude Finally a customer service said no claim form. I said once again email me form. She said you will have in 24 hours. Never received. Nephew hooked up old computer and I found a claim firm in email from years back. Completed and paid 37$ to fax. I pulled up Monday all approved. It said 1/2 days to deposit in my bank. I checked today and now all claims day in process. Terrible place to deal with

I called 12/4/2023 to update my email and address the Representative told me they'll be no issues with me accessing my account with the update come to find out it was blocked for seven days I couldn't transfer my money so after that I go back into my account and see I have to add a account info for direct deposit so I call customer services and ask if it will be a hold with updating any more she said no and it's now a 2 day hold just to update my banking information so a total of 10 days for one direct deposit they hire anybody at that place I'm glad it's almost over switch your health savings account from them they run it like a overseas sweat shop

Repeated claim denials AFTER working with customer service each time. The claims reviewers are insulated from customers and don't offer clarity about reasons for denial. Their business model seems to rely on throwing up every conceivable roadblock to a claim, providing the most minimal response allowed by law, and getting a customer to give up. Apparently it's not possible to talk to the claims workers. One must just keep guessing at what they want. I would steer clear of them if you can.

Would give 1/2 star if possible. They handle BWH pension and have been a nightmare to deal with, Customer service is extremely poor. You get passed on from rep to rep. They ask the same question 4 times. Spent 70 minutes on the phone to resolve not receiving documents in mail. They had incorrect ZIP code. This demonstrates how poor they are in problem solving- for verification they wanted ME to provide the wrong zip code THEY entered! How would I know what they entered? These are people dealing with pension accounts?

Date of review: 11/8/23
I'm a new hire at my company as of 10/16/23, and I've received my FSA card, but haven't received my pin. PER ALIGHT'S paperwork that came with the card, the pin would be mailed separately. I already had to wait until 11/1 to be covered by my benefits and I needed my medication. On 11/7/23, I called the number on the back of the card, and had to be transferred to a different department. Guess what happened?! The phone was on hold for a while and then hung up. I was smart enough to previously get the direct number for the FSA group, and I called back, but it still put me back in the regular queue. Not to mention the first guy acted like he was scared or was new. Someone just picked up and I heard background noise and I know I said hello at least 7-8 times before a girl finally said hello. No greeting, no apology or intro from her, no name given. I asked to be transferred and she repeated it back to me and then transferred me. I finally get to someone who walks me through down loading the app and where to find my pin. Ok cool; it shouldn't have taken 35 minutes to get my issue resolved, but I'll deal. Well the next day, I get an email from them that on 11/7/23, $.01 was charged and approved on my card. How?! Who?! For what?! OF COURSE their email simply says "visit the website if you need to dispute it" but doesn't include the website where to dispute it. I have never heard of Alight prior to my current job, and I'm starting to see why. Their customer service is HORRID, along with the virtual assistant on my company's internal page and it's not user friendly or intuitive where to go to get things done. ZERO STARS, DO NOT RECOMMEND, I HATE THEM!

I have to work thru them because of my pension. They require you to fill out ALL INFORMATION BY PHONE. The exact form can be filled out online but they says NO. You have to spell out all your medications and health for them verbally! Very poor service on the phone! GO SOMEWERE ELSE IF YOU CAN!

Still trying to resolve issue of YSA reimbursement of partial insurance premium - multiple conversations September/October - Alight finally agreed to mail needed form to reinstate reimbursement - called today to make sure filling form out correctly - they sent form for "dependent" - will remail correct form for policy holder/retiree/me. Meanwhile, have denied September/October reimbursement as "overpayment."
Can't state loudly enough - ALIGHT IS NOT AN ADVOCATE FOR STATE FARM RETIREES!

Worked at Alight. Received a letter about 401K balance and making a distribution option. I attempted to log in from May 31,2023. Their system stopped sending me the security codes to my phone. So, they mailed me a Benefits Phone Pin. Called in with pin. Pin does not work. When ever the call is transferred each Rep sends a pin and cancells out the previous mail in pin so when I get my pin in the mail it does not work because there is another pin in the mail on it's way. Fast forward to today Sept 29,2023 and there as been series of pins that take 10-14 business days to arrive. They say they cannot update my phone number over the phone because the call has not been secured with a phone pin. They then mailed me the next step to take to validate my identity. I now have to take an Identification Affidavit and get it notorized (a cost) and get it faxed (another cost). I don't have a land line phone and I have no internet fax. This company is straight buffoonery. Unreal and waste of time. They refused to change my number. Keep your retirement money AWAY from this company. That star rating needs to have a 6th star for ZERO.

My company chose to provide HR services through Alight. They are the most incompetent people on earth. They wasted over 13 days and still not able to provide my paystubs. They won't help you until you die begging them for help.

Customers service have no sympathy, just haven't no care in the world about there customers. It's not about the No, your situation doesn't allow me to get hardship. It's about being able to speak to someone about your money that hears you out points you in the right direction, but instead I was cut you off while i was talkingwith the same sentenceover and over this is not a load, what do you want. This was my 3rd time speaking to someone there 2 over the phone and once through the app and I'm just not pleased with the customers service at all. The App lady dropped the conversation in the middle of me texting and said thanks for talking with her. Thanks for listening

About to retire and spent 2 hours on the phone with 3 different representatives. Each representative had a different excuse as to why my problem wasn't being resolved. Screenshot my phone after being on hold for over an hour. Scary to let this company manage your assets. Doesn't feel secure.