Denea N.

Date of review: 11/8/23
I'm a new hire at my company as of 10/16/23, and I've received my FSA card, but haven't received my pin. PER ALIGHT'S paperwork that came with the card, the pin would be mailed separately. I already had to wait until 11/1 to be covered by my benefits and I needed my medication. On 11/7/23, I called the number on the back of the card, and had to be transferred to a different department. Guess what happened?! The phone was on hold for a while and then hung up. I was smart enough to previously get the direct number for the FSA group, and I called back, but it still put me back in the regular queue. Not to mention the first guy acted like he was scared or was new. Someone just picked up and I heard background noise and I know I said hello at least 7-8 times before a girl finally said hello. No greeting, no apology or intro from her, no name given. I asked to be transferred and she repeated it back to me and then transferred me. I finally get to someone who walks me through down loading the app and where to find my pin. Ok cool; it shouldn't have taken 35 minutes to get my issue resolved, but I'll deal. Well the next day, I get an email from them that on 11/7/23, $.01 was charged and approved on my card. How?! Who?! For what?! OF COURSE their email simply says "visit the website if you need to dispute it" but doesn't include the website where to dispute it. I have never heard of Alight prior to my current job, and I'm starting to see why. Their customer service is HORRID, along with the virtual assistant on my company's internal page and it's not user friendly or intuitive where to go to get things done. ZERO STARS, DO NOT RECOMMEND, I HATE THEM!