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Here’s what consumers have asked with answers from Alight Solutions staff and previous consumers.
They weer picked by the company from which I retired - has to be bacasue they work cheap - but are not worth what they charge. Who hires a BBB D- rated company?
It's a legimate scam company. It has offices and many employees, but fails on adminsitering benefits, wrongdfully denies claims,. And has no effective customer service. Whatever little they are paid by the company that hires them is a ripoff.
They are often imposible to reach in a sense because the computer system has limited topics, none related to Alight screw-ups, and if you pick the least immaterial choice, the rep you reaches is not emplowred to solve problems, only to report them to the indifferent Alight higher-ups in the U.S.
