Alight Solutions

Had a court ordered QUADRO issued and accepted on June 2,2022 and as of November 28,2022 the issue is still not resolved. They consistently recalculate and review the paperwork, promise to call with updates that you never receive and when you get the documents for your choice of disbursement the signature page is missing so you have to repeatedly have to start the whole process over. In my opinion they should fire all the upper management and get some people in there who actually know what there doing and then train there representatives to properly process any retirement payouts. This has cost me thousands of dollars and the stress and frustration I have gone through is unparalleled in all of my 68 years of dealing with ANY business. Worst doesn't even come close to describing this company.

My company chose to provide HR services through Alight. They are the most incompetent people on earth. They wasted over 13 days and still not able to provide my paystubs. They won't help you until you die begging them for help.

I am a customer at ASOS for a long time. And unfortunately, I'm done with this company after they never figure out with my refund on $450-600. That's a lot of money for me. I dropped my three packages more than a month ago. They never receive my packages therefore no refund for me because I don't gave proof of postage. They couldn't even provide me with a USPS tracking number that they usually send with the order. With that said, if you just drop your package without a proof of postage, you are losing you money. You are responsible for that and they will not help you with that and it us no matter how much you spend over there!

I am a financial advisor, working with a client to roll his 401k out of Alight. We had to call them every day for over a week to get an account closed, and then they said they would send the check overnight, using a provided FedEx account number. They did not send the check. When the client called them back to ask where the check was, they claimed he did not call them back with an account number. When he threw a fit, they checked the recording and found that in fact, they had promised to send the check, they apologized and promised to send it. Once again, not check. This is the worst financial custodian experience I have had, and am looking into filing something with FINRA on behalf of the client

- I simply needed to reset my password, you can only do this through the customer service number. No chat, no ability to reset your own password.
- Available hours are 7-6 Central time, no options over the weekend when I can commit to 90-120 minutes of hold time to speak to someone. I am not sure how a company can get away with this type of service. I am not sure who I can report this company to... maybe the BBB?
- I feel bad for any company that signs up with this company.
- My company utilizes them for our HSA plan.

I can't login on my iPhone. It's just an indefinite loop of changing my password and never getting in so I have to use my iPad. Then there's a notification letting me know I have messages but when I click on it it's just a blank page. Then I submitted a dental claim on my FSA then months later they requested a bill which I added when I submitted the payment but they required more info that I wasn't told of until I called them. It's so frustrating to use. Thank goodness once I use up the funds I'm done with it.

Website doesn't work - 2 step verification doesn't even send the verifications so it's trouble just to login, links don't go to where they are supposed to, everything reacts slowly when you hit a button or type (the letters you're typing don't even show up until 5-10 seconds later), the help chat gives links or options that do not work or exist
Phone lines don't work - everything is silo'd so no one can help you without you being transferred a million times, the sound quality is bad and you can't even understand the people who are "helping" you, everyone is so stuck in their scripts that they can't listen to your actual concerns, the wait times are outrageous and there's no option to get a callback

They re-enrolled me in their insurance plan when I don't qualify for it anymore. There's no option to cancel on the website. The help service requests I've made just keep telling me I need to call (why it can't be cancelled when I don't even qualify for it is absolutely beyond me). I can't get ahold of a real representative because the phone line waits have been too long and I have to work. Poorly organized company.

My company does not work with this company, so I have absolutely no idea why this company has my information or why they keep spamming me with emails. All I know is it leaves a bad taste in my mouth whenever a company spams your email with no option to unsubscribe. Judging by the other reviews here, this company does not seem to be viewed very favorably, so I can't say I'm surprised. I've reported the business to the FCC because I never signed up for any of this.

I live in the UK and a former employee of RJR American. I have tried 8 times to get a response from Alight in the USA. Each time they ask for my Social Security number, date of birth and then tell me that there is 50- 76 minute wait time to get a response. I tried asking my question through their secure messaging system but no response after 3 days Appalling, Europe it would be closed down permaently

Customer service 401k "specialists" can't answer simple questions. Three reps each gave me a different answer to the same questions. When escalated to the "experts" the questions still remain unanswered after more than a week. Abbott should be embarrased after selecting this company to represent them.

Agents that answer the phone are not educated on what the processes are. They cannot answer simple questions and when asked to talk to a manager they are ALWAYS too busy with other customers and you have to book an appointment to have them call you back in a day or two. Supervisors also can not answer the questions, just keep repeating the same statement over and over again as they do not have any answers. When asked to speak to someone else they hung up the phone. I would NEVER RECOMMEND this company. I would have gave them no stars but it was not an option.

Phone call after phone call after phone call, email after email after email and still nothing. My former employer, garbage UPMC sent my money here against my wishes. It's ben the biggest hassle ever to try and get this so called company to roll over my IRA to my new IRA. No matter how many times I email them the proper paper work, to the email address they gave me, they never ever seem to get the paper work. Even though the people I cc in the email receive their copy of the email, Alight never seems to get the paper work... fishy much. If they try to tell me that they didn't receive my paperwork for a fourth time when I call them today I will be calling the BBB on them.

I'm retired from Duke Energy for five years now. I got a statement from alight (who "runs" the FSA) saying I owned $37,000! After two hours on hold I was told "sorry, it was a mistake. A glitch in the system." Well, it gave me f**king chest pains and I am right now pursuing legal action. DO NOT TRUST THIS COMPANY.

Long call wait times, deny every claim until you give up and when you do connect with someone they don't know or the call is ended mysteriously...