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AliExpress

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Estonia
1 review
0 helpful votes
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Recommend!
October 28, 2018

Excellent seller, fast delivery and quality strong vibrator, easy setup and lots of functions Recommend!

Date of experience: October 27, 2018
Canada
1 review
3 helpful votes
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Worse company EVER
April 8, 2015

They don't answer messages, completely ignore the fact they have a responsibility to the clients. Live and learn. DO NOT BUY FROM CHINA! They are nothing but CROOKS and LIARS!

Date of experience: April 8, 2015
Italy
1 review
0 helpful votes
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Excellent
May 6, 2022

They have nice and affordable products. These are highly recommended. Their service are A+ accurate.

Date of experience: May 5, 2022
Texas
1 review
0 helpful votes
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Bait and switch
October 13, 2023

An email add from Ali for their belt sander with many accessories. I ordered it, but got cheaper item.

Date of experience: October 13, 2023
California
2 reviews
0 helpful votes
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Car cover lasted less than a month. Offered to settle for $5. Seller closed the account so I cannot leave feedback.

Date of experience: October 15, 2020
Australia
1 review
0 helpful votes
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CHIYAMAOYI Store
September 26, 2018

Thank you Deng, highly recommend this seller/store.
Professional and great products & good communication
Regards
Bruno

Date of experience: September 26, 2018
Ukraine
2 reviews
0 helpful votes
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All is well.
July 1, 2022

Constantly make orders here, everything comes quickly, the quality is also pleased. Prices are not high.

Date of experience: July 1, 2022
Pakistan
2 reviews
1 helpful vote
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Excellent quality. Recommended all people must be bought.so fist time use this site fast service and very good.

Date of experience: January 5, 2020
Spain
1 review
0 helpful votes
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When items are not as described or don't arrive AliExpress didn't help me at all. My advise is to pay a bit more and buy from Amazon.

Date of experience: December 11, 2021
Texas
1 review
0 helpful votes
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Bad choice, avoid!
August 25, 2023

Poor communication, login is bogus, customer svc sucks the big ----, you cannot get thru. I'll never buy from them again.

Date of experience: August 25, 2023
Sweden
1 review
0 helpful votes
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Avoid at any cost
March 8, 2022

Apart from that most items are fake or fraud they also do not comply with consumer laws. See attached image.

Date of experience: March 8, 2022
Spain
1 review
0 helpful votes
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Big trouble getting phone true Spanish Customs.Send back to country of origin. Not eligible for a refund.

Date of experience: March 13, 2023
Ukraine
1 review
0 helpful votes
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Date post review: 8/17/2023. After about a half year product got crush with no cause. You can see all on attached screenshots.

Date of experience: August 14, 2023
California
3 reviews
8 helpful votes
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Aliexpress is basically a collection of different stores. Some good some bad. Always check the ratings, reviews and photos of the products, the app tends to have more detailed reviews than the regular website. Never spend much money, losing a couple dolars to get a bargain is ok, I ve never spent more than $50 on any store. The delivery takes forever, it comes from China so it is to be expected. 30-60 days. I've gotten dozens of products, the fastest arrived in 7 days, slowest in 3 months. If you have problems use the DISPUTE system, it works, just nees some patience.

Good experiences:
Earrings $1-8, most have been great. Make sure you check the user uploaded pictures.
Dresses $5-$15, okish, asian sizes mean M or S are XXL or XL, use measurement charts to guide you
Boots (womens) $25, got an amazing over the knee pair
Lace shirts, $3
Other good items I've gotten: electric toothbrush heads, floosers, seamless panties, hair accessories, kitchen accesories, novelty items, etc. All for less than $2 each, all good quality.

Bad experiences:
Electronics: bought some mini mp3 players and sd cards and was scammed. Sd card quality sucked.
Men's clothing: weird sizes, usually bad quality.
Sweaters and anything wool: bad quality, shed terribly.

All in all, it takes practice and patience to enjoy a bargain from this site and it is kind of like a gamble.

Date of experience: January 18, 2016
Florida
1 review
0 helpful votes
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I bought a Lenovo Bluetooth earphone that was not working well. They have been advertised to last some hours, but after using them for a very short period, they started to malfunction. I contacted customer service via the infamous chat and after a tedious process, they decided to issue me a refund. The refund was split into two amounts. The small amount went back to my card and the large amount was supposed to be sent to my coupons. I received the small refund but I never received the other refund yet. My purchase was on the 7th of October 2023 and I have been in contact with Ali Express customer service more than 7 times. The customer service agents, being chat agents, are not monitored or supervised. Most of them are indifferent and do not take their jobs seriously. I have been asked to provide numerous screenshots of different areas of my account such as my coupon page, my Bonus page, and the whole page to prove that I never received the money. They can spend a good time with you to waste your time without helping you resolve your problem. I had one rep ask me for many screenshots of the same thing and he said that my request needed to be escalated to a top-tier customer service. He said that I will get my refund in a few days. I waited for seven days and there was no refund when I checked with another rep, I found out that he never escalated my case and there were no notes to my account. I have contacted customer service more than seven times and it was just a waste of time. All chatting agents are liars and will only waste your time. I contacted the seller as well to no avail. If anyone is reading this far, save your money and don't buy anything from Ali Express as their products are not as they advertise. Most of the products are fake and their customer service is very horrible. There is no customer protection.

Date of experience: December 10, 2023
Maryland
1 review
5 helpful votes
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The New Great Wall
February 14, 2017

-------0 STARS THIS STUPID SCUMBAG THIEVING BUREAUCRATIC COMMUNIST COMPANY HAS NOW RIPPED ME OFF 6 TIMES. Everything on this site is in undecipherable pidgin English. There are not two braincells to rub together from ANYONE in Management, There are too many ripoff sellers that management does nothing about. Customer DisService is the absolute WORST in the galaxy and is only thru hours-long USELESS CHATS transmitted in 150-character segments. They ask you to upload endless info which is IMPOSSIBLE because, like everything ELSE on the site, the link to do so doesn't work. Their so-called "Buyer Protection" is a complete FRAUD. Evidently non-receipt of your order, getting a WRONG order, & getting a DAMAGED order are NOT COVERED. Avoid DAVID ZHU, ALINA, PARTY BOUTIQUE, TEAMTOP TRADING, & TINGTOP TRADING AT ALL COSTS.

Date of experience: February 14, 2017
France
1 review
0 helpful votes
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Perfect as usually
September 20, 2018

I'm really often use this shop for my orders and i'm never disapointed.
The minifigures are Great blocks. Fast delivery. Will be back!

Date of experience: September 19, 2018
RU
1 review
0 helpful votes
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I recommend this sitefor famile sale
June 26, 2019

Good service, fast delivery, cheap. I recommend this site for famile sale. I'm experience saler and for last 10 years baying in Alibaba/

Date of experience: June 26, 2019
Greece
1 review
1 helpful vote
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Aliexpress! FAKE FAKE FAKE... Affiliate of my aliexpress sell tablet luogu octacore 2 giga ram mtk 6592 and I said that was pre-installed the play store. Otan my received had lied and I went to technical install... o O MY GOD... had 1 giga ram and was guad core with mtk 6582... tHE LORD HU BOND wITH MAIL *******@notice.aliexpress.com... their continuity and not bother me Reply! NO NO NO ALIEXPRESS FAKE FAKE... will go to consumer protection and will find my right and my money!

Date of experience: August 27, 2016
Brazil
1 review
0 helpful votes
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Lf353 original
October 18, 2018

Very good I recommend these lf353 from this store, apparently original, good measures, esta loja respeita os compradores, bom atendimento, enfim recomendo.

Date of experience: October 17, 2018

Overview

AliExpress has a rating of 2 stars from 8,012 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,614
value
1,516
shipping
1,557
returns
1,396
quality
1,457
This company responds to reviews on average within 3 days
+1737