business logo of AliExpress

AliExpress

How would you rate AliExpress?
grey star
grey star
grey star
grey star
grey star
Canada
1 review
2 helpful votes
Follow Vasil P.
Unfollow Vasil P.
Send Message
Share Review
Report Review

ALIEXPRESS is the worst place that you can do your shopping! Their buyer protection is SCAM - they dont stand behind their policy. If you order some goods and if you dont recieved in the end and if there is another SCAMER(the seller) and they show you some Chainice paper with some fake weights and stats - Delivered - but without any other detail - who get the order or when was happened the delivery. IT IS HUGE SCAM - YOUR MONEY WILL BE BURNED. IF I CAN give them 0 stars I would do it!

Date of experience: June 2, 2023
Ohio
2 reviews
12 helpful votes
Follow Scott D.
Unfollow Scott D.
Send Message
Share Review
Report Review

YOU HAD BETTER RESEARCH. Wish i would have... Aliexpress is no longer any good for small orders. They are catering to bulk buyers and as you can see by all the recent NEG. Reviews, they no longer care about us penny buyers anymore. Stay away from sellers that do not allow PayPal as a checkout option. There is a very good reason why. PayPal GETS YOUR MONEY BACK. You put it on a credit or debit card and i'll summarize what my bank told me. Tuff Luck. And apply for a new card and number to be safe! Aliexpress does not honor their ON TIME DELIVERY GUARANTEE. Youll get, So sorry, its on its way, please wait, Please wait a while longer,,, UNTill your blue in the face. With Aliexpress, THE SELLER IS ALWAYS RIGHT.

Date of experience: April 12, 2019
Switzerland
1 review
1 helpful vote
Follow Pierre M.
Unfollow Pierre M.
Send Message
Share Review
Report Review

Ali express has sometimes very poor quality vendors like Loecktty Official Storer. Shoes destroyed after a short period and not waterproof has promissed
Nº de commande: **************;

Date of experience: August 7, 2020
Malaysia
1 review
1 helpful vote
Follow Annie N.
Unfollow Annie N.
Send Message
Share Review
Report Review

0 star or Less is my take on this website. 3 transactions made just to try it out. 3 negative experiences.
1) 2 units 512GB flash drives turned out to 8.5GB each.
2) Lot of 3 pcs. Touch-Screen Android cell phone at $48. Xx Seller refused to honour transaction. Same item re-listed at 98.99/pc.one day later, then re-listed again at 198.99/pc. A few days later, today re-listed at $848/pc.
3) Another Android 3.2" Touch-Sceen Mobile Phone at $18.99/pc. Not shipped out after 28 days.

No way to contact AliExpress. Cannot hold a candle to eBay. Blocked from opening a Dispute Case on the third transaction. No Resolution Center to help buyers. System is set to disable photo attachments. You deal with a stupid virtual agent who does nothing but gives you a runaround. To date, no refund issued on transactions 2 and 3. No wonder Paypal opted out. This site is filled with fraudulent sellers trying to make a quick buck with AliExpress' as a criminal accomplice. What they ought to do is to "man-up" and go rob a bank instead. Shame and blemish and a total disgrace to the Chinese. Definitely DONE with them and will be closing my account after getting my refunds. In the event that I don't, I shall proceed to lodge reports against them to Internet Crime Center.

Date of experience: December 22, 2013
Pennsylvania
7 reviews
274 helpful votes
Follow Marvin P.
Unfollow Marvin P.
Send Message
Share Review
Report Review

IncreasingShoes sells footwear with elevated insoles to help all us men under six feet tall feel a little better about our height in an often superficial society. However, they lie about their products. Don't order any shoes from this website.

Other than the standard price - which is typically at least twice the cost of a normal pair of shoes, so like $70 to $140 and up - their shoes simply DON'T elevate as they promise. When emailing their Support department, these are the exact words she said to me: "Since only the heel part is elevated, height increase will only be around 1 to 2 inches. This is very similar to how women's high heels work." Only they don't mention that on the site anywhere you could possibly see it, if at all. Not to mention, the shoes aren't even high quality. They'll only last you about seven or eight weeks before they fall apart at the seams.

So much for being tall and respected. I only wanted to reach a respectable, normal height of at least 6'1", so a 2" to 2 & 1/4" boost wasn't asking for too much. Guess I'm going to have to find a more reputable shoe site that can elevate my height in public to that of all of my fully grown peers. I only hope I can help others with this review to avoid making the same mistake with this shoddy company as I did. Use another company besides this one if you need some height elevating footwear.

Date of experience: February 22, 2015
California
2 reviews
1 helpful vote
Follow sun x.
Unfollow sun x.
Send Message
Share Review
Report Review

I bought two car volt meter+charger, received one and it doesn't work, voltage is always 12.5V and none USB port can charge. I said it might e a faked one. Raised up deputy seller no reply, then ali support joins said I have not present the original brand name (most Chinese prod has no brand) so my claim is rejected, closed and no refund given.
Ali support intensively ignore other problems and stick to "might", there is no live human on its web to support.
I also used to lost items from it, so, be very careful to use.
Order ID: Order ID: **************

Looks like I cannot add 2nd review - weird, so I add another one I've never received item - note I use ali many years and seldom see this happend: order ID **************

BTW All car spark plugs shipped from China are faked one! No matter you bought on ebay/ali or amazon even they have local store.

Note. trustpilot.com not allow me to post 2nd review so I'll try here. Here I can only add one photo and after remove I cannot add it again

Date of experience: June 9, 2022
France
1 review
7 helpful votes
Follow J v.
Unfollow J v.
Send Message
Share Review
Report Review

Very bad customer service.
I never received the product I orderd. Onl; y after a lot of messages fort and back, and more then a motnh later I received back my money. Only to find out that customerswho where refunded can not leave behind feedback on their website. So the feedback you read there, it presumably onoly from relatively happy custoners, who did not need a refund. Sort of misleading if you would aks me.

SO BE CAREFULL!

Date of experience: August 12, 2014
Canada
1 review
1 helpful vote
Follow paul n.
Unfollow paul n.
Send Message
Share Review
Report Review

1(one) of 5 (five) of NUMEN WORLD WIFI smart HD cameras, my son and I bought from you, not working any more; 2 stop working after 6 months (winter in Canada),
1was defective upon receipt (I throw it away) and, 1 I just received in Dec/2017 shuts off when ever configuration is been initiated. I have 2 indoor cameras purchased from you and these 2 work fine as well as 1 outdoor with no problem at all
Could you comment on this issues with your respective suggestions.
Terrebonne, Quebec, Canada. Regards Paul

Date of experience: January 4, 2018
Illinois
1 review
10 helpful votes
Follow Yogi J.
Unfollow Yogi J.
Send Message
Share Review
Report Review

BUYERS BEWARE!
November 5, 2014

BUYERS BEWARE! PLEASE DO NOT PURCHASE ANYTHING FROM THIS WEBSITE! I purchased from a company called "qiqi zhang" they sent me a dress that DO NOT look NOTHING like the picture. They had me to send the dress back, and now 2 months later they claimed they NEVER received the dress and refuse to give me my money back! I spend over 240.00 between the dress and delivery. Do Not believe AliExpress stating they protect the buyer. These people are all connected and stealing people money. My money was STOLEN, and no one from ALIEXPRESS has contacted me!

Date of experience: November 5, 2014
Ireland
1 review
0 helpful votes
Follow Mar K.
Unfollow Mar K.
Send Message
Share Review
Report Review

I ve bought around 80 personal items from this site ranging from electronic to clothes. I find if you pay a wee little bit more for jackets, shoes etc. the quality really is much better. I ve had a few assh**e sellers who say they have an item in stock and then when i pay say 'Oh sorry we actually don't have this item' and show you a 'nicer' more expensive 'Similar' item. I always got my money back. They depend alot on feedback. So i would recommend if you had a serious problem make sure you put that in the feedback. I use that alot to review a seller. Also dont get to excited when you see something and pay straight away. Ask questions. Other then that and the slow delivery (but hey its free!). I honestly love this site. Its cheap and has so much variety. It takes one $#*! seller to ruin someones image Aliexpress. An i cant blame them really but at the end of the day don't tarnish all sellers with the same brush, not everyone out to scam. Most are good, decent sellers trying to earn their income.

Date of experience: November 1, 2013
Jamaica
2 reviews
0 helpful votes
Follow Jake T.
Unfollow Jake T.
Send Message
Share Review
Report Review

Scammed twice now
October 12, 2021

I ha e ow been scammed twice in Aliexpress in the last month. PLEASE DO NOT BUT ANY PHONES FROM THEM. They are fake copies and have false specifications.
Mine had 4 camera on the back and only one was real and 3mp instead of 48mp
Water of time and the return process is a shamble

Date of experience: October 12, 2021
Poland
1 review
0 helpful votes
Follow Daniel K.
Unfollow Daniel K.
Send Message
Share Review
Report Review

Aliexpress, an online Chinese portal where you can buy a lot of interesting things beats the popularity records. Among many interesting offers one can find these really competitively priced. Unfortunately, wherever money is at stake, there will always be someone who will want to commit fraud.

Last week I bought at Zhejiang Jiaxiu shop inc. some really cheap products. With a special promotion - a 99% discount for Aliexpress users only - I bought several sets of bedding, mattresses, duvets and blankets. Of course the price for these products was low just to view other offers. But I decided to buy the cheapest. (Screen 01).
After a week however, these deals have been canceled by the seller. No reason given. Nobody wrote "I'm sorry". Everything was really in Chinese.
Zhejiang jiaxiu shop inc. However, this is how it works - from time to time making products available for an absurdly low price just to cancel them later. The assumption of the scammer is that when browsing all the products in the store, the buyer has purchased the more expensive. Another issue is the return of funds, which the seller really has a lot of time.

I personally do not advise any purchases with this seller: Zhejiang Jiaxiu inc. As it happens with purchases from China, the products are very poor quality and often disagree with the previous description from the store.
Just stay away from that store: Zhejiang Jiu Xiu Inc. Vescovo Home Textiles

Date of experience: September 8, 2017
Canada
1 review
7 helpful votes
Follow Renee B.
Unfollow Renee B.
Send Message
Share Review
Report Review

Dont do it
May 3, 2018

Firstly, I made a large order of seeds and received an automated plea saying to please buy more for each and every item I purchased. The message used the same tactics and wording... saying that they have families to feed and/or that it was the manager pleading with you to buy more so she doesn't have to let any of her female workers go.

I flooded with over 100 of these, spaning over 48 hours. So was unable to find my legitamate emails, in the mess that was created.

Secondly, if you reply saying that you'll take a refund then - they refuse to give you one. They then say because it costs too much for shipping, they had to send it a slower route, and there's been some event that will impact your shipping time.

Reply REFUND REFUND REFUND and you will still get some automated response saying don't worry you will be happy with their product. It is literally impossible to get a refund once you click on that purchase button, and the manipulative messages start.

Thirdly, they all guarantee delivery within 60 days. If you click on the start a dispute button after the 60 days - don't expect anything to happen except a bunch of emotionally manipulative messages in reply. As far as I can tell it is literally impossible to get a refund.

My advice, buy anywhere else. If you use AliExpress your money is as good as gone!

Date of experience: May 3, 2018
Mexico
1 review
0 helpful votes
Follow Adriana G.
Unfollow Adriana G.
Send Message
Share Review
Report Review

All the 10 agents I spoke with were disgustingly reasuring that they guaranteed my refund, and the refund and appeal were all rejected with ZERO proof on their part. They wasted a good 3 hours of my time calling every delivery service and talking to their lying agents to STEAL MY MONEY.
Disgusting.

Date of experience: January 17, 2024
Canada
1 review
10 helpful votes
Follow Kevin K.
Unfollow Kevin K.
Send Message
Share Review
Report Review

If you really want to get ripped off, go and shop at Aliexpress. They will literally steal your money. I placed an order, and after typing my credit card, right after I clicked pay button, I saw a message that my order was cancelled for security reason. I contacted chat support right away, and they CONFIRMED that my card was not charged. Today I saw my card was charged by Aliexpress. I got in touch with chat support and explained everything and ask for my money since the order was automatically cancelled by Aliexpress. After chatting for 20 min, the chat support rep keep telling me 1 thing, GO TALK TO YOUR BANK FOR REFUND.
These guys are f***ing dumbass, and don't want to refund for the error made by their system. Uninstalled the app and NEVER AGAIN

Date of experience: February 17, 2018
Canada
1 review
5 helpful votes
Follow Yu W.
Unfollow Yu W.
Send Message
Share Review
Report Review

We ordered a WHITE phone but seller delivered a BLACK one instead. The next morning, my daughter put the phone in her coat, when

She took the phone out after 5 minutes, it was bended littile and already broken. The screen was scattered from the top where the

Speaker is. We didn't drop it or apply any excessive pressure. I searched online, there are a few other similar complaints on

amazon.com on DG550. We bought another phones TG Turbo 2014 at same time from the same seller, which also broke within 5 days of

Use (the phone was slipped from pocket, which showed how fragile it is). We feel the product has major defect, not strong frame

Designed to support 5-5.5in size. A cell phone is not something to put into a glass box to admire. It is for day to day use.

As for the service, I was also very disappointed. The seller Steven only willing to compensate 5$ for the mistake of sending us

The wrong colored phone. It shows how the seller is willing to pay for his mistake. So don't be surprise if you receive a wrong

Color or model, there is nothing you can do once you paid.

We spent US$161 for this phone and it is 100% useless... all money wasted...

Date of experience: December 9, 2014
BA
1 review
5 helpful votes
Follow Amar A.
Unfollow Amar A.
Send Message
Share Review
Report Review

They are thieves. Got an broken item and started a dispute, videos and photos weren't good enough evidence. So no refund and no new item for me. They should be put in prison

Date of experience: September 4, 2017
California
2 reviews
1 helpful vote
Follow Anna P.
Unfollow Anna P.
Send Message
Share Review
Report Review

Not safty
May 26, 2021

I bought the items from Aliexpress. I got a total unusable item. That is doesnt work.
They wasnt safty return system, also they want more, more money...
I dont recommend from China anything...

Date of experience: May 26, 2021
Singapore
1 review
2 helpful votes
Follow Ken Y.
Unfollow Ken Y.
Send Message
Share Review
Report Review

Buyers beware
March 16, 2015

Good if u r looking for bargains that work as claimed. I have been buyering from AliExpress for almost past two years. 2013-2014 still seem alright. Since the start of 2015, I have been receiving items not as described. Wrong specs, entirely wrong order delivered, damaged delivery, wrong size. Only one I had the full refund, one unresponsive seller once deal closed, one partial refund and last one I decided to forget about it as the dealer expects me to send back the goods for a replacement (promising a freight reimbursement which I am all too wary). I will be more comfortable to order from ebay any time. But aliexpress, I will need to be very wary of the dealer's rating before I commit.
Another gribe about China delivery infrastructure, hideous at most times. Perhaps it's not fair to blame the courier/postal services until we are clear his the freifght forwarders work. I have a strong suspicion that it's the dealer that are slow to process orders as some orders (rare) can arrive within 2 weeks. I believe that the dealer c

Date of experience: March 16, 2015
South Africa
1 review
4 helpful votes
Follow Wilbur P.
Unfollow Wilbur P.
Send Message
Share Review
Report Review

BAD PLACE TO SHOP
July 28, 2018

I bought a Multimedia Player at Ali Car Store and when it came the screen was cracked, I'd told them via messages and they promise me they send me a new screen and I payed for the shipping. They lied to me for almost a month and now I can't open a dispute for the player, because you have just 15days after you received your package to open a dispute and when I contacted them on the status of my package they said it was returned to them. PEOPLE PLEASE DON'T BUY FROM ALI CAR STORE OR ALIEXPRESS THE WORST PLACE TO GET A REFUND BECAUSE YOU'LL GET IT.

Date of experience: July 28, 2018

Overview

AliExpress has a rating of 2 stars from 8,020 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 361st among Wholesale sites.

service
1,621
value
1,523
shipping
1,564
returns
1,403
quality
1,463
This company responds to reviews on average within 3 days
+1741