Overview
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
I like very much AliExpress.
The obstacles are: 1-English 2-Long shipping
But I get used of this and over it.
I hope to buy still on AliExpress when living in Mayotte (I'm moving there).
DO NOT BUY THINGS FROM ALIEXPRESS. They sell defective products and even when you prove it's defective they don't give you full refund even with the dispute process aliexpress only sides with the sellers. I bought a defective product from basues and proved it was defective and the seller refused to give me a full refund and it went into a dispute aliexpress comes in and only gives me a partial refund like what am I supposed to do with a defective item and half my money back? I have screenshots
AliExpress is absolutely THE WORST ever! Especially the online service from their website. They keep asking the exact same question over and over with no assistance or help not so ever.
Quality of product you receive is very bad that is IF YOU ACTUALLY RECEIVE THEM. Many times you order and you never receive anything.
I ordered a Xmas gift for my Grandson on December 5. AS OF TODAY January 8 I still haven't received my order. Everyday I receive 4 emails with 4 different reasons why I haven't received my order
And everyday I reply to all 4 emails about the contradictory reasons the described in their emails.
NEVER HAVE I HEARD BACK FROM ALIEXPRESS FOR THIS SITUATION.
After I check for the payment and pay for the items it shows in the screen system error try again after several times trying the cart was empty and when to awaiting payment but that's not it all when I check for the items that I want to buy it show a different amount of money I contact custumer services and they are a bunch of irresponsable people do not buy nothing from that site.
Worst transaction ever! Keep away from this thoughtless store,...
Bought 4pcs of piggy bank, it toook long time to receive it...
Worst is! All the items where damaged and broken. Why? Because
They packed it together in the plastic bag... it wasnt even bubble packed.
So it is expected within the transport itll really be damage! They send again another set,
But still 3 pcs were broken because still they packed them together in one plastic bag covered with so thin bubble bag... isnt it sooo stupid,...? They could have packed it each in bubble plactic before they pack it toether in one bag so that itll avoid breakage from rubbing each other. So to all buyers who wants to buy in this store... bear in mind the risk. They dont give a heck about your goods upon shipping it!
Do you need to travel and work abroad? Or need a loan support with your business establishment or school? Please contact azgroup405(at)hotmail.com or call *******219 for more information..
They are basically stealling from you. Most of what they sell doesn't work and they won't refund you. I can't stress enough do not deal with these charlatans.
Well with Aliexpress it a lot of seller but they have some great sellers, but with Aliexpress if something goes wrong you can get a refund I had some bad experience but more good experience than bad so I would say I love them.
Really good experience with this shopping website. Most procts are made in China, explaining the good price and fortunately, pretty good quality too :) Recommended web for online shopping.
This product is top quality and suitable for EVERY size of dog.
Not only for running but even for everyday walk. Your dog is safe and you will have free hand and total comfort!
I have over a hundred and fifty orders! The goods are mostly of very good quality, and good discounts are provided! For the year earned diamond status! Bought, buy and will buy! Bravo Aliexpress!
I ordered a lot of dropper bottle. The next day my credit card company called for verification of a purchase for $800 charge from china. I had to cancel my card. Please be aware.
Excellent, fast delivery.
The product corresponds to the description. If they give discounts to regular customers, I am ready to take from one supplier.
The service provided by Ali Express has been great with least problem with buyers. Ali Express had always been protective and supportive in case of need with buying transaction. Thank you
AliExpress now in every way supports the sellers of the deceivers. Goods of terrible quality, forgery, broken and used things. Don't order on AliExpress!
I want to Express my gratitude to the employees of aliexpress, who protect buyers from bad sellers and I want to wish you all the best in your future work. Thanks.
I places 3 orders of seeds.
One packet was sent but according to shipping information it never left the country of origin, Two packets were received but the seeds never sprouted.
I buy regularly, delivery is usually long, there are cases that the goods do not arrive, after the dispute has opened and the protection period has ended, the money is returned.
I ordered a watch band with the exact type of watch it was supposed to fit for in the description. After waiting about 2 months the band I received was ground down on one side and still did not fit the watch it was described to fit. I never received a response from the seller and the AliExpress website will not let me submit a request for a refund or a dispute. DO NOT BUY FROM THESE JUNK DEALERS!
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
- Visit Website
- Hangzhou, Zhejiang, China
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members