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AliExpress

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Illinois
2 reviews
8 helpful votes
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Awful awful awful
December 7, 2015

I was excited when I saw I could buy Nike airmax 90s on this site for a fraction of the price... but I never expected I would be paying for packages I would never receive! Three pairs of shoes from two different sellers. I did my research and they both had good reviews, so I thought why not? The tracking was junk. The number wasn't valid. Then one day I get an email saying they were delivered. I was home and the supposed time of delivery and there wasn't one! Buyer protection? Worthless. I opened disputes and nothin came of them. The sellers don't answer my questions, and they just say "sorry but we shipped them". So I just had to cut my losses. I paid for nothing. Never buying from this site again.

Date of experience: December 7, 2015
Canada
1 review
3 helpful votes
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Scammed
December 20, 2019

I have just deactivated my account after many years of ordering from you. Got scammed this year out of a lot of money. Fake packages sending it to wrong address saying its my fault when they clearly had the correct address. No refunds. Ali was wonderful years ago but it has turned into a scam. I used to sing your praises but now I am telling everyone I know not to order from you anymore. I order over 700 products from you over the years. But this year when I have ordered I didnt receive my package lost over a hundred dollars. Not fair and customer service was not helpful and was rude. I tried to be nice but you just dont care about your customers anymore and its sad. Their are other sites that are better and thats where I will be doing my shopping for now on..

Date of experience: December 17, 2019
New Jersey
1 review
0 helpful votes
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AliExpress is doing Bad Business! I've live chatted with them for days now and they are STILL not handling my issue. I ordered watch bands and paid for them. I told them I didn't get them and keep giving me the run around! I Want My Money Back or My Order!

Date of experience: November 14, 2017
California
1 review
3 helpful votes
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Scam
July 3, 2013

Scam. I ordered shoes and they never arrived. I got the same emails the previous commenters got. They charged me hundreds of dollars. Mysteriously, after they charged me for the shoes which I never got, new fraudulent charges started appearing on my credit card. This company is indeed a scam.

Date of experience: November 4, 2011
Canada
1 review
3 helpful votes
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A great place to shop
November 18, 2015

I generally make sure the seller has a lot of good feedback and I read the negative reviews to see what could potentially happen... so far I have recieved all 18 items I have ordered and one I paid over 400 dollars... no negative experiences yet... have more horror stories of ebay! Atleast on aliexpress you can see what people are saying about an individual poduct to paint a clear picture of what you might feel... on ebay it can be a gamble... you might get junk

Date of experience: November 17, 2015
Alabama
4 reviews
5 helpful votes
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I ordered 10 sweaters and paid $174.00 and received 5 sweaters and when I send note to shipper all I get is 3or4 long paragraphs of the advertisement for the sweaters and nothing about the missing sweaters It was my first order and would have made more orders but I would rather buy from a company that is more expensive but HONEST. I have another order made 1 day earlier only $14.95 1 item and have not received that order in over 50 days either

Date of experience: November 29, 2015
Belgium
1 review
1 helpful vote
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It is a scam!
April 23, 2013

It is a scam!
They sell fake articles. I bought shoes and compared them with the ones I already have, they differ in at least 2 cm. I sent an e-mail to complain about size, stains and damage to the articles and they answered:

<>

Total rip off. Never buy here!

Date of experience: April 23, 2013
Georgia
1 review
5 helpful votes
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I placed an order and payment success. But order cancelled. I did contact customer service agent several times asking for refund. But no proper response. They told 24hrs to refund then two business days to refund then 2-21days to refund.
Please don't buy anything from this AliExpress site.

Date of experience: January 20, 2018
Canada
1 review
4 helpful votes
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I purchased so many items with Ali Express and some of them went over 70days and so I disputed the ones that I didnt receive. I got an e-mail from Ali Express saying they have my account reviewed and because of the disputed items they are suspending my account. Up to now I haven't received my items and I no refund. Do not buy from Ali Express it is not worth it. You wait so long for a cheap fake quality. Never again.

Date of experience: April 22, 2017
Canada
1 review
3 helpful votes
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Alice Chan
January 10, 2016

If you are looking for CHEAP, FAKE, POORLY MADE, boots then look no further, you have found your vendor. I question the "genuine leather." The Dr. Marten boots I purchased or Dc. Marten as the imprint appears on the boot, or Di Marten which appears on the insole should not be purchased by anyone looking for this type of boot. I would guess that any shoe Alice Chan is trying to sell also has the same type of quality. The stitching on the boot is also poorly done. If anyone would like pictures of what I have said I would gladly provide them to you. Don't make the same mistake that I did by purchasing from this vendor.

Date of experience: January 10, 2016
New York
4 reviews
10 helpful votes
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Awful Buyer Protection
September 9, 2017

Awful buyer protection. I purchased lead screws with nuts
The screws and nuts that came packaged together
Were packaged wrong the nut pitch was different than the screw pitch
And did not work. I asked the seller to sell me the right pitch so I wouldn't have to return the item and seller would not have to refund and lose out on shipping and seller could simply profit on another sale. I guess it was a language barrier. The seller response was "No return No refund"
And Aliexpress gave no support.

Date of experience: September 9, 2017
Canada
1 review
0 helpful votes
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Don't Trust AliExpress!
October 19, 2021

They allow their suppliers to practice unethical business on their platform. Many of us had experienced purchasing goods and not receiving them, contacting the suppliers, and receiving no response. What's worst, they agreed to refund and you're not receiving the refund and the supplier no longer exists! DON'T TRUST AliExpress!

Date of experience: October 19, 2021
Germany
1 review
0 helpful votes
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Scammy company
September 30, 2020

They are basically a big scam they won't refund you if there is tracking information even if you didn't receive the item

I told them the customer protection off the European law would be in here but they just blocked the dispute

Don't buy here scam

Date of experience: August 13, 2020
Switzerland
2 reviews
6 helpful votes
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Aliexpress experience.
January 23, 2023

Well, that was the first and the last time I used this site! How can it be that the stockings I bought came absolutely different andyou can see someone was wearing them already! What is that>>>>>>!
It can be that I am so not lucky?

Date of experience: January 23, 2023
South Dakota
1 review
2 helpful votes
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I ordered Doilies for an upcoming wedding and my payment went through and I had received an email that my product was being shipped. Two weeks later I received an email from AliExpress stating that my order had been cancelled because payment had not been made. This upset me very much because I was looking forward to the product I was supposed to received and now I will never order from this website again. It is too much of a hassle to order and not receive your product and go through the whole dispute process to get your refund back. This was my first and last experience with this website.

Date of experience: December 13, 2013
Spain
1 review
0 helpful votes
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Perfect company
July 1, 2019

I have bought several products and I am happy with all of them
I have had two problems where I have opened disputes and have been solved in record time by entering my money in my account quickly.
Very happy with the service of this company
Nikky

Date of experience: July 1, 2019
Canada
1 review
2 helpful votes
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If you want deal with a company that wouldn't refund your returned items, then go to Aliexpress.com, they have so many weired reasons to reject your request of refund. Their return process and dispute process is so flawed and you never have a chance to talk to a real person. The result: Your items was returned but no refund for that. I wish I could give it 0 star.

Date of experience: January 3, 2021
Pakistan
1 review
0 helpful votes
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Aliexpress is a mall where many stores are selling their many items prices are good n attractive i ordered many time some stores are good but some stores are not at all reliable like http://www.aliexpress.com/store/******* Shenzhen Top 1 Trading Co., Ltd. Store No. ******* i ordered a shirt they never dispatch and never gave me refund and to add oil to fire the are blackmailing me that u give us good feedback then we will give u refund and they are cheater n fraud they never returned me my money most unreliable fraud people.

Date of experience: November 18, 2013
Canada
2 reviews
4 helpful votes
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Ordered Headbands
February 8, 2024

I ordered 3 headbands in November of 2023. 3 months later I have not received my items. I filled a dispute for a full refund. I received refund for 1 item not to mention the hassle I went through ust to file a claim.
I am so disappointed in the seller and the company. Also they make it complicated to write a review. It sucks.

Date of experience: February 8, 2024
Greece
2 reviews
13 helpful votes
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Defective tablet
April 13, 2015

Order NO: **************
I bought two tablets but one of them doesn't connect to the internet even though the signal is excellent and the wifi bar is full.
The seller replied "Could you kinldy close the dispute order. And we have enough time to solve the problem. If we can't solve finally. You can put an dispute order again. Then we will refund your money. Please don't worry. We are always here to help you.
Sincerely yours,
Lucy liu
Kacy Wong''
I contacted the seller via email again but they didn't reply. I rebooted the tablet several times but the problem persists and when I turn it on the whole network crashes. It stays connected for 5-10 minutes and then it loses connectivity again.

Date of experience: April 13, 2015

Overview

AliExpress has a rating of 2 stars from 8,019 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,615
value
1,518
shipping
1,558
returns
1,398
quality
1,459
This company responds to reviews on average within 3 days
+1736