AliExpress

I ordered a shoe polisher with Shenzhen Starpai Technology Company. When the polisher arrived, it turned out to be NOT WORKING (please see https://www.youtube.com/watch?v=A0f6z1M-6eQ). I reported the NOT-WORKING device and instead of apologizing to me and sending me a new device right away, Shenzhen Starpai Technology Company began making up all kinds of excuses like "damage during transport" (there was no sign of any damage at all) or "maluse" (ridiculous! The device has ONE switch, how can you use a device that is not working?). So, we can conclude that Shenzhen Starpai Technology Company does not understand the first thing about modern client satisfaction and 21st century service.

A dispute was opened, and, at a certain point, AliExpress wanted to send me proof within three days. I was on a business trip at that time, and I wrote an e-mail to AliExpress saying that I could not deliver the evidence any earlier than August 6.
At this point, I experienced that not only Shenzhen Starpai Technology Company but also AliExpress does not care about customers, because without paying any attention to my e-mail AliExpress decided to release the funds for Shenzhen Starpai Technology Company. So this company was paid, despite their product is a worthless piece of plastic, and the customer, me, loses 36 dollars. A situation that is completely unthinkable in modern business life! But at AliExpress and their sellers this is all normal. Astonishing! Why do you profile yourself on the Western market, if you cannot put up with modern, Western levels of client services?

I have not trust in a transaction from China without PayPal.
Stores like: Bangood, Pandawill, Dealextreme... are protected by PayPal risk free policy

NEVER DOING ANY BUSINESS WITH ALIEXPRESS SELLERS. THEY ARE FULL OF LIES AND DISHONESTY. Aliexpress allows lots of scammers/ fraud sellers to sell on their platform. Creating a mistrust and dishonest e-commerce platform that we have encountered during the busy holiday season.

We are a dropshipping company and we think Aliexprress WOULD PROTECT US but they DID NOT.

We sent hundreds of orders to Aliexpress sellers for fulfillment and they created fake tracking IDS at first, then replaced it with another tracking that seems valid. However, after a while, my customers complained that they never received the product despite the tracking said it already delivered SOMEWHERE.

We opened the dispute but still LOST because their staff are not aware of the wrong delivery address but only see it was delivered somewhere so they MADE THE WRONG JUDGEMENT, THEY did not refund orders are shipped and delivered SOMEWHERE. THEY DID NOT DO ENOUGH TO protect the BIG customers like us. WE LOST THOUSANDS OF DOLLARS AND these scammers are still allowed to sell on their platform.

AVOID THIS E-COMMERCE PLATFORM AT ALL COST. DROPSHIP AND FULFILL YOUR ORDER FROM OTHER E-COMMERCE WEBSITES TO AVOID ANY FRUSTRATION.

STAY AWAY FROM ALIEPXRESS.

Hi ALL OF YOU!
I find none like big cheaters like Ali express joining hand with suppliers. I ordered a shirt order online from aliexpress. Company name OPAL CLOTHING
Id**************. I received no communication from the seller over the next few WEEKS even though I messaged on several occasions to enquire if the order had been shipped. Finally the good arrived things I received were very cheap looking and poorly made and most important very very small in size. Their clothes are ill fitting, very poorly made, the material they use is not like advertised. It did not list the order information, nor did it provide me with a way of sending back this terrible article of clothing
I filed a dispute to which the seller responded that he will refund provided the item is returned back to his address. I mailed them to explain me the process of returning the good but the seller never responded. Now when I inquired about the cost to ship the items to hong kong it states 34 dollars.
It is practical that no body will return the item back since it costs 3 times the actual cost of good.
Its a game plan of the seller and the aliexpress is also involved in this fraud process. Customer care at aliexpress is useless of no help. I will never again purchase from this company. How stupid is this. For a wrong supply I have to pay the money for no fault of mine. I have been buying things from other online companies for several years now and never had any uisssues like this. I contacted the seller and asked for a refund, but he refused and told that he don't do refunds. Then I reported that scammer to AliExpress customer service and they said it was not their problem. They said that I need to talk to the seller and when I told them that I already did they said that there was nothing they could do.

I began using Ali express about a year ago after Amazon stole 130$ from me after I ordered a speaker and it never came only lies about what did and isn't happen to it. That was a big mistake for someone who lives in Israel as the postal service in Israel is easily worse than that of a third world country. No competition and being around for so long means "free delivery" is now going in person to some random office they don't tell you about or which one to pick it up. As if that's not bad enough, you are required to make an appointment ahead of time no wait hours in line. Long story short I ordered hundreds of dollars worth of items from aliexpress and waited for them to arrive. After I recived sms messages that most of the items came I decided to make the trip up to Haifa since even though I moved and told the lousy postal service I moved they still required me to go to Haifa. In all I made dozens of trips and only got 1 of the dozens of things I ordered. I was furious when they told me that it's not their faults I only got messages 2 weeks late from aliexpress and the "window" for picking up your "free delivery" item is 2 weeks before they send it back to the seller. In other words aliexpress was not telling me on time when my items arrived and that meant that I would arrive late to pick them up and was effectively having my items stolen. I filed many disputes and aliexpress even though it claims to have 100% refund guarantee Is actually like every other money hungry lying corporation out there and after long back and forth refused to refund a penny. To date I don't even know and probably don't want to know just how much money I lost but it easily exceeds 300+ dollars. I practically had to meditate to relieve all the stress that came along with losing so much money and so many items and I still want to blow up every damn corporation involved. Lesson learned if you live in Israel or are not 100% confident your packages are coming straight to you, skip the stress and lies and do it the old fashioned way cause apparently in 2022 the two biggest online sellers are also the two biggest lying scams.

AliExpress is a middle man company who is making commission from sales, so it takes seller's side whenever there is a dispute. Unfortunately, most of the products sold on the website are either defected or in poor quality. I have purchased five watches from four different sellers within one month period and only two out of five watches worked. One of the sellers gave me a fake tracking number and I never received the watch. Fortunately, I was able to get my money back after dispute because the seller never responded. However, the last purchase was not so fortunate. I decided to give AliExpress another try, so I purchased a jacket for $14.78. I figured it won't cost me much if things goes awry. Three weeks later, I received the jacket. After trying it on, I found the right shoulder pads was one inch shorter than the right. After careful examination, I found the right sleeve was one inch shorter than the left. In addition, the back panels were two inches shorter than the front. There is no way I can wear it in public. I immediately disputed the charge and requested a full refund. The seller rejected the dispute and proposed a refund for three dollars. I escalated the dispute and AliExpress Dispute Department responded that I would have to either take a thirty percent discount ($4.5), or return the jacket to China for a full refund. However, I was responsible for the postage. The postage to mail the jacket back will cost me more than the refund. This a deceitful business practice. I immediately contacted my credit card company and file a dispute there instead. After this lesson, I would never do business with AliExpress again.

Don't believe their Return Policy. Your better off just keeping the wrong item then trying to deal with Return. My Story: Glitter Wholesaler Supplier sent me wrong Color Not As Pictured or Glitter Not as Described. When I contact them, they gave me hard time saying No Returns! We Shipped you correct color, it is just camera angle. Sorry No Returns or Refunds. Such bad Customer Service. So I opened a claim hoping to take advantage of Alixpress Free Satisfaction Return Policy. After emailing & disputing info & pictures with seller. AliXpress finally allowed me make Return. They provide Free Return Label for Receiving Color not as Described. They say you have several days to make Return. Return is in San Mateo, Ca. And Returned Package must be received by 10/11 for full Refund. So I quickly sent Brand New Package (Glitter color was ugly I did not want to keep at all!) Package was received on 10/9. Good news is I dropped off Package at Post Office and USPS has the Tracking details. Several days later I receive an email that my Return Claim was denied, and time ran out because they never Received my Return Package! What!? USPS Tracking shows you receive Return! Should I believe you or your lying eyes? Email says time ran out and Aliexpress is releasing Funds to Seller. So they denied my Refund. Now they have Return back, and my money. How much of scammers could they be, when proof of their Free Tracking number shows they received it, but yet they're claiming it never came. I can't believe after several Years, and spending thousands of dollars, they are doing this. What's the point in being a Diamond Member if you're going to treat them like garbage when they want to Return a wrong item that was sent to them. Now for $32 Glitter they're willing to lose a valued customer.

Everything is very good Like Price, Shipping App and... BUT
Return a damaged product is too hard
I have about 5 damaged item it cost me over $300
But overall I like you guys
Thanks

I have shopped on this site a lot and honestly never really had a complaint
Until recently
Half of the stuff I ordered didn't come and lately the only way to resolve it is through a dispute and sometimes the seller will give me my money back and now their new thing is to wait til the last possible second to refuse it and offer purchase protection and I escalate the dispute and nothing gets resolved
For example
Order # ************** ordered in September 2015, still not received, the crooked marked it as delivered and I emailed them saying I didn't get it, they didn't answer a heap of emails so I disputed, they continue til now to ignore me and I am out the money, well guess what I am dragging them down for it

Next was order #

**************
Still not here, they send me $#*!ed emails telling me to wait and I refuse every time because its almost January and I ordered sept 11,2015, are you f*$king kidding me? And they are pulling the same garbage I had to escalate the dispute and I don't want to wait for it anymore I want a refund, they are refusing, so until I get my money back from both of these a*shole crooks I will leave a bad review on every site possible until they take the hint!

Yes, it has been received very good

She works in my country

Recommend to deal with this trader

Thank you my friend