business logo of AlienWare
How would you rate AlienWare?
grey star
grey star
grey star
grey star
grey star
California
41 reviews
517 helpful votes
Follow Barney L.
Unfollow Barney L.
Send Message
Share Review
Report Review

Before Dell bought alienware that was the only computer I used to buy. They had the top notch graphics cards and hardware. In recent years I still bought alienware through dell.com and have noticed a steady decline in the value of what I am buying. They are no longer the top of the line machines but instead are just about equivalent of the Dell XPS line but at a higher price. At this point, I would skip on buying alienware anymore unless you really want that big alien face on your laptop. Even HP with their envy line of pcs can easily match what alienware is putting out these days at a fraction of the price.

Date of experience: January 15, 2014
Germany
1 review
2 helpful votes
Follow Ashton A.
Unfollow Ashton A.
Send Message
Share Review
Report Review

Bought a used Alienware on Ebay. Even though it was used and has been refurbished, the beast (weighted over 4kgs) managed to work for 3 more years without any major issue, still beating some mid-range laptops 4 years! Since it's release. This is definitely a high quality gear, but they are heavy. If you live in warm climates - you'll be all sweaty carrying this bad boy with you :)

Date of experience: October 24, 2017
Romania
2 reviews
0 helpful votes
Follow Saul G.
Unfollow Saul G.
Send Message
Share Review
Report Review

Great but..
October 8, 2017

These are really outstanding laptops with remarkable characteristics issuing something new every year however these tech innovations are alot pricey - if you want a powerful gaming station which is not necessarily a laptop - as for me its better to get a PC.

Date of experience: October 6, 2017
Germany
3 reviews
7 helpful votes
Follow Robert J.
Unfollow Robert J.
Send Message
Share Review
Report Review

Not so bad
April 5, 2019

I had an AlienWare product for a while, and it worked just fine for me. Laptops are quite heavy, but I never minded about this. After several months of usage, my girlfriend spilled a huge amount of water on it, and it hadn't recovered from it. Not sure if I will buy another one here. Anyway, before this incident, everything worked almost perfect.

Date of experience: April 5, 2019
Belarus
3 reviews
0 helpful votes
Follow Arseny A.
Unfollow Arseny A.
Send Message
Share Review
Report Review

Useless support
August 15, 2023

I have been using alienwarearena.com for TEN YEARS, but a couple of weeks ago my account was banned for no reason. I only read the news and did daily ARP tasks.
Support completely ignores me. I really regret that a couple of years ago I bought a Dell laptop. I'll never buy a Dell/Alienware product again.

Date of experience: August 15, 2023
New Jersey
1 review
1 helpful vote
Follow Valentina r.
Unfollow Valentina r.
Send Message
Share Review
Report Review

Top service. And a great product, i had my Alienware 13 R2 delivered with incorrect screen. The tech switched it 4 days later with a new one. Free of charge. In My home. Great warranty.
The only thing i can complain about is the price, i can get alot of hardware for the same price, therefor i can only give 4 stars. Had to buy refurbished as i cannot afford the retail price in Denmark.
Im waiting for my new (refurbished) alienware 13 R3 too arrive and will off course edit my review when i get

Date of experience: October 18, 2017
Georgia
9 reviews
17 helpful votes
Follow Randy G.
Unfollow Randy G.
Send Message
Share Review
Report Review

Gamers know
November 23, 2015

Yes it's worth paying a little bit more to buy an Alien Comp. System. Be it laptop or desk but if you get laptop loaded like mine it weights 12,5 lbs. but gaming MMO orfirst person it worth it cause she flys!

Date of experience: November 22, 2015
Maryland
6 reviews
13 helpful votes
Follow Christian S.
Unfollow Christian S.
Send Message
Share Review
Report Review

The Ferrari
December 19, 2017

No doubt, the best there is. The best costs money, expect to spend. Expect problems, they are inherent to Windows and being on the cutting edge. Dell has great support, vastly improved after the acquisition. Know what you are buying, there is a difference between a laptop and a mobile workstation. If you dont know the answer, you might be the person that is referenced in the saying... and his money are soon parted.

Its a gaming machine. If you are not a gamer and lugging around a 16lb mobile workstation, its not cool, you just became that guy.

Its the best for performance, enjoy it.

Chris

Date of experience: December 18, 2017
Texas
4 reviews
11 helpful votes
Follow Gamer F.
Unfollow Gamer F.
Send Message
Share Review
Report Review

I wish other sites would take notice... building your own laptop/PC is easy and explained well. You can customize everything about your Laptop from the site.

Date of experience: June 8, 2013
RU
44 reviews
190 helpful votes
Follow Hiley P.
Unfollow Hiley P.
Send Message
Share Review
Report Review

Best gaming gear.
February 28, 2020

In my humble opinion, Alienware offers the most stylish and competitive gaming gear. I've got their laptop and it looks awesome and can handle any game.

Date of experience: February 28, 2020
Canada
2 reviews
3 helpful votes
Follow Frann G.
Unfollow Frann G.
Send Message
Share Review
Report Review

Premium but
June 1, 2017

All the devices issued are definitely premium class but as for me, if you want real gaming - get a desktop at a lower price. This is nothing to deal with the fact the quality is great.

Date of experience: June 1, 2017
Myanmar
2 reviews
0 helpful votes
Follow gue g.
Unfollow gue g.
Send Message
Share Review
Report Review

Do you usually play a game? If you do, check these Alienware gaming laptops. I know these gear are a little expensive but these will give you the best gaming experience.

Date of experience: May 27, 2019
Washington
2 reviews
3 helpful votes
Follow Quinn P.
Unfollow Quinn P.
Send Message
Share Review
Report Review

These are some of the best computers that I have ever worked with, these products are reliable and live up to their name and reputation

Date of experience: May 28, 2020
Sweden
2 reviews
1 helpful vote
Follow Miguel S.
Unfollow Miguel S.
Send Message
Share Review
Report Review

Good Gaming Monitor
April 26, 2021

My favourite company for gaming stuff, I have gaming laptop, headset and now I bought a monitor, very good quality, i'm very satisfied.

Date of experience: April 26, 2021
Malaysia
2 reviews
2 helpful votes
Follow Raimi B.
Unfollow Raimi B.
Send Message
Share Review
Report Review

Dream
May 15, 2019

One of my dream and wish to get this powerful laptop. If someone want to give to me, you just make my wish came true

Date of experience: May 14, 2019
Ukraine
2 reviews
3 helpful votes
Follow Isabella W.
Unfollow Isabella W.
Send Message
Share Review
Report Review

This is a paradise for the game-seekers. I and my boyfriend have been making purchases here very often. We are completely satisfied!

Date of experience: July 20, 2017

Overview

AlienWare has a rating of 3.1 stars from 17 reviews, indicating that most customers are generally satisfied with their purchases. AlienWare ranks 14th among Gaming PC sites.

service
2
value
1
shipping
1
returns
1
quality
1