Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 106,833

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
915
value
10,872
shipping
10,862
quality
10,856
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Diana E.
Unfollow Diana E.
Share Review
Report Review

Love the feature to optimize purchase with same product as another in my cart.

Date of experience: August 25, 2024
Wisconsin
1 review
0 helpful votes
Follow Colleen X.
Unfollow Colleen X.
Share Review
Report Review

First I was glad that the titles I wanted were available. I was pleased that you had good descriptions of the books.

Date of experience: August 25, 2024
Missouri
1 review
0 helpful votes
Follow Cassandra Q.
Unfollow Cassandra Q.
Share Review
Report Review

Did not send me my book within the timeframe for a book that costs so much money.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 25, 2024
Oregon
1 review
0 helpful votes
Follow Steven A.
Unfollow Steven A.
Share Review
Report Review

It would be helpful, for several reasons, to know what...
September 4, 2024
Updated review

It would be helpful, for several reasons, to know what city the bookstore is located in before the final checkout. Otherwise, great!

Date of experience: August 25, 2024

Very easy to find books and compare them
November 20, 2023
Previous review

Very easy to find books and compare them.

Date of experience: November 20, 2023
California
1 review
0 helpful votes
Follow J V.
Unfollow J V.
Share Review
Report Review

As described
September 4, 2024

Alibris had the book I wanted at a fair price in like new condition. I ordered it and it arrived quickly as described.

Date of experience: August 25, 2024
North Carolina
1 review
0 helpful votes
Follow Billie B.
Unfollow Billie B.
Share Review
Report Review

Excellent service!
September 4, 2024

Books were in great condition, delivered promptly and bundled to save on shipping costs.

Date of experience: August 25, 2024
Pennsylvania
1 review
0 helpful votes
Follow Nicholas R.
Unfollow Nicholas R.
Share Review
Report Review

Exactly what I was looking for
September 4, 2024
Updated review

The book I wanted is hard to find so I expected to pay more than retail price, but the seller had a fair price on it. Shipping was fast and the book was expertly packed. I'd buy from this seller again.

Date of experience: August 25, 2024

No complaints!
November 3, 2022
Previous review

No complaints!

Date of experience: November 3, 2022
Colorado
3 reviews
0 helpful votes
Follow Murleen L.
Unfollow Murleen L.
Share Review
Report Review

Good place to shop.
September 4, 2024
Updated review

As a retired librarian I enjoy buying books to read, and on a limited income I find Alibris in my budget.

Date of experience: August 25, 2024

Can't get any better
April 20, 2022
Previous review

Can't get any better. Total satisfaction.

Date of experience: April 20, 2022
California
1 review
0 helpful votes
Follow Monica N.
Unfollow Monica N.
Share Review
Report Review

Easy and enjoyable
September 4, 2024

Super easy to find and purchase books!able to buy a school book for my college student and saved over $130!

Date of experience: August 25, 2024
Pennsylvania
2 reviews
0 helpful votes
Follow Joseph W.
Unfollow Joseph W.
Share Review
Report Review

Easy to find what I'm looking for; I like the choices...
September 4, 2024
Updated review

Easy to find what I'm looking for; I like the choices of price and condition

Date of experience: August 25, 2024

Can't find dos Passos' USA
February 12, 2022
Previous review

Can't find dos Passos' USA

Date of experience: January 13, 2022
Tennessee
1 review
0 helpful votes
Follow Stephen E.
Unfollow Stephen E.
Share Review
Report Review

Excellent service, easy to order
September 4, 2024
Updated review

Excellent service, easy to order. No need for me to write a full length essay!

Date of experience: August 25, 2024

Excellent
August 29, 2024
Previous review

Excellent. This fifty character review in odious and not productive. It does not make me want to order again. Happy now!?!

Date of experience: August 19, 2024
Iowa
1 review
0 helpful votes
Follow Jerry D.
Unfollow Jerry D.
Share Review
Report Review

Pleased throughout
September 4, 2024
Updated review

Easy to find the desired title and place the order. The book arrived quickly and was as described. I will use the Alibris service again.

Date of experience: August 25, 2024

Easy to navigate online and efficiently displaying...
August 18, 2024
Previous review

Easy to navigate online and efficiently displaying the available books.

Date of experience: August 8, 2024
Washington
1 review
0 helpful votes
Follow Lori O.
Unfollow Lori O.
Share Review
Report Review

Love the book
September 4, 2024

Easy to order. I have been enjoying the book.
Will be doing a second read.

Date of experience: August 25, 2024
Pennsylvania
1 review
0 helpful votes
Follow Darb A.
Unfollow Darb A.
Share Review
Report Review

Meh
September 4, 2024

Shipping was not as quick as hoped, would likely look for a different option next time.

Date of experience: August 25, 2024
Viet Nam
1 review
0 helpful votes
Follow QUAN A.
Unfollow QUAN A.
Share Review
Report Review

Good purchasing experience
September 4, 2024

Good purchasing experience. The book came in perfect condition. Packaging could have been a little bit better though.

Date of experience: August 25, 2024
Virginia
1 review
0 helpful votes
Follow Randy V.
Unfollow Randy V.
Share Review
Report Review

Ordered 3 books. Two were perfect.
September 4, 2024

Two of the three books ordered were in perfect condition. One, however was not. I had to reglue the binding.

Date of experience: August 25, 2024
Texas
1 review
0 helpful votes
Follow Nicole U.
Unfollow Nicole U.
Share Review
Report Review

Great service and easy navigation
September 4, 2024

I found exactly what I was looking for and the service was fast and easy to execute to make my purchase.

Date of experience: August 25, 2024
Virginia
1 review
0 helpful votes
Follow Virginia K.
Unfollow Virginia K.
Share Review
Report Review

Website a bit clunky; difficult to navigate back and forth.

Date of experience: August 25, 2024
California
1 review
0 helpful votes
Follow Kathleen G.
Unfollow Kathleen G.
Share Review
Report Review

My experience with Alibris has always been good.
September 4, 2024
Updated review

Pay attention to the description of the book quality. They are accurate.

Date of experience: August 25, 2024

Alibris is a great bookseller.
June 13, 2024
Previous review

I always get good service and products as described from Alibris and its suppliers.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
Follow Colette Y.
Unfollow Colette Y.
Share Review
Report Review

Excellent service
September 4, 2024

Always good and reliable. Have ordered before and was happy with my books.

Date of experience: August 25, 2024