Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 104,103

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
853
value
9,818
shipping
9,808
quality
9,801
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
1 helpful vote
Follow Julianne R.
Unfollow Julianne R.
Share Review
Report Review

Easy to find, offered ways to save by getting books from the same seller. Good experience. My go to site

Date of experience: December 29, 2020
District of Columbia
1 review
1 helpful vote
Follow Alexyss T.
Unfollow Alexyss T.
Share Review
Report Review

Ever since i found alibris ive been using it to find everything from textbooks to personal reading books. Ive found competitive prices from a range of sellers and great quality from the site.

Date of experience: December 29, 2020
Canada
1 review
1 helpful vote
Follow Brian C.
Unfollow Brian C.
Share Review
Report Review

Great site with good selection of used and new books!

Date of experience: December 29, 2020
California
1 review
1 helpful vote
Follow Tia J.
Unfollow Tia J.
Share Review
Report Review

Always great values at Alibris and they help you save $ on shipping too!

Date of experience: December 29, 2020
Pennsylvania
1 review
1 helpful vote
Follow Jessica U.
Unfollow Jessica U.
Share Review
Report Review

Easy to follow instructions for shipping & purchasing items. Being able to use PayPal was a huge plus for me! I hate using my credit cards online.

Date of experience: December 29, 2020
California
1 review
1 helpful vote
Follow monica Q.
Unfollow monica Q.
Share Review
Report Review

Always find what I'm looking for at unbelievable price!

Date of experience: December 29, 2020
Utah
1 review
1 helpful vote
Follow Doris F.
Unfollow Doris F.
Share Review
Report Review

I can usually always find what I want when I want it!

Date of experience: December 29, 2020
New Mexico
2 reviews
0 helpful votes
Follow William B.
Unfollow William B.
Share Review
Report Review

I didn't want you to store my credit card number. I always try to turn this off, so you must have defaulted to keeping it. No one can keep online data safe, so I try to limit my risk.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 28, 2020
Maryland
1 review
0 helpful votes
Follow Michael H.
Unfollow Michael H.
Share Review
Report Review

I tried and tried and tried to use an old account, but you never sent the way to change my password. So I opened a new account.

Date of experience: December 28, 2020
Illinois
1 review
1 helpful vote
Follow Ahmed J.
Unfollow Ahmed J.
Share Review
Report Review

I have been buying from Alibris for years and I am very pleased with the service. The prices are excellent.

Date of experience: December 28, 2020
Texas
1 review
0 helpful votes
Follow Marilyn R.
Unfollow Marilyn R.
Share Review
Report Review

Ordered before & all was great
December 28, 2020

Ordered before & all was great. Just ordered again and assume it will be another positive experience.

Date of experience: December 28, 2020
Texas
1 review
0 helpful votes
Follow Betty G.
Unfollow Betty G.
Share Review
Report Review

Orders always correct, ship right away, very reasonable prices for books.

Date of experience: December 28, 2020
Massachusetts
1 review
0 helpful votes
Follow E N.
Unfollow E N.
Share Review
Report Review

Great selection but didn't see a place to enter my savings code. Using mobile device.

Date of experience: December 28, 2020
Wyoming
1 review
0 helpful votes
Follow Lawrence M.
Unfollow Lawrence M.
Share Review
Report Review

Alibris had the two books I wanted at a good price with availability. Great web site.

Date of experience: December 28, 2020
New Jersey
2 reviews
5 helpful votes
Follow joe p.
Unfollow joe p.
Share Review
Report Review

This company - Alibris - is a bad idea. I did not order any books and yet they decided to send me 8 of them. The were charging me everything and I had to argue with them on it. I am not paying the invoice. Alibris needs to figure this out. They are terrible to work with.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 28, 2020
Washington
1 review
1 helpful vote
Follow Deborah I.
Unfollow Deborah I.
Share Review
Report Review

So far it was quick and easy!
December 28, 2020

So far it was quick and easy! Also had all the books I needed.

Date of experience: December 28, 2020
Texas
1 review
1 helpful vote
Follow John K.
Unfollow John K.
Share Review
Report Review

Ordering easy, will add more once packages are delivered

Date of experience: December 28, 2020
California
1 review
0 helpful votes
Follow Michael A.
Unfollow Michael A.
Share Review
Report Review

After I submitted my amex card it was not accepted. After trying again it worked.

Date of experience: December 28, 2020
New York
1 review
0 helpful votes
Follow Judith R.
Unfollow Judith R.
Share Review
Report Review

I had questions about the book and all the sellers I sent questions to responded quickly.

Date of experience: December 28, 2020
Nebraska
1 review
0 helpful votes
Follow Kimberly U.
Unfollow Kimberly U.
Share Review
Report Review

I have purchased books through alibris several times through the years and have always been happy with my books. They are usually in better condition then they described.
If you buy books online... buy from alibris. You won't be disappointed.

Date of experience: December 28, 2020