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AlibrisReviews 104,111

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
853
value
9,821
shipping
9,811
quality
9,804
This company responds to reviews on average within 1 day

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Washington
1 review
0 helpful votes
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All the steps are very clear
January 4, 2021

All the steps are very clear. I'm just sorry to miss the coupon

Date of experience: January 4, 2021
Oregon
1 review
0 helpful votes
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Thank you for making ordering my books from different sellers as easy as possible and thank you for providing hard copies! I hate e books! I love hard copies.

Date of experience: January 4, 2021
Michigan
2 reviews
0 helpful votes
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A quick message about your shopping experience so far

Date of experience: January 4, 2021
Saudi Arabia
1 review
0 helpful votes
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The shipping costs didn't update directly when I change my address. I should go through check out then the cost update.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2021
Georgia
1 review
0 helpful votes
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.
January 4, 2021

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Date of experience: January 4, 2021
Pennsylvania
1 review
0 helpful votes
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I have been buying from this s for several
Years and have not had any problems.

Date of experience: January 4, 2021
Oregon
1 review
0 helpful votes
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Loved that a book I was looking for was presented at several locations, and had notes on quality.

Date of experience: January 3, 2021
GB
1 review
0 helpful votes
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Not easy to understand early enough in the checkout process how to make shipping address an address different from the default address. Especially if default address is the billing address. Confusing and stressful.

Date of experience: January 3, 2021
Washington
1 review
0 helpful votes
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I love the efficiency of your website. Combine that with an ease of checkout and this has become my favorite go to website for books.

Date of experience: January 3, 2021
Iowa
1 review
0 helpful votes
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My last order had the correct case but the wrong dvd inside.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 3, 2021
California
1 review
0 helpful votes
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Easy to find specialized books at different price points.

Date of experience: January 3, 2021
Arizona
3 reviews
0 helpful votes
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Website functions nicely
January 3, 2021

Website functions nicely. Great books available at good prices.

Date of experience: January 3, 2021
Virginia
1 review
0 helpful votes
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Fast and easy
January 3, 2021

Fast and easy. Will know more when I see the books. Old, retired teacher...

Date of experience: January 3, 2021
California
1 review
0 helpful votes
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Easy ordering
January 3, 2021

Easy ordering. I only use Paypal online, nice you use it as well. I would like to see how many sales a seller has, so I can get a clear picture of their ratings.

Date of experience: January 3, 2021
Arkansas
1 review
0 helpful votes
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Enjoy shopping here but need to have the option to to go back a page on the browser by using the "back" arrow or by another method on your page. It isn't working that way today.

Date of experience: January 3, 2021
New York
1 review
0 helpful votes
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My friend recommended Alibris, and it is wonderful.

Date of experience: January 2, 2021
Virginia
1 review
0 helpful votes
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You email me--I shop and then spend 10 minutes filling out the order info.

Date of experience: January 2, 2021
New Jersey
1 review
0 helpful votes
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Very disappointed that coupons had so many exclusions and did not work. Had to move several items to my Wishlist and buy only the essentials.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 2, 2021
District of Columbia
2 reviews
0 helpful votes
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Enjoy shopping at Alibris
January 2, 2021

Enjoy shopping at Alibris. ONE PROBLEM: There is no provision for purchasing more than one of the same item at the same time. I click that item when adding to cart. Finally found the the "Remove" or "Add" section where I could increase my order of that item. Example I needed 15 each of the book: "Learning to Love all of me"

Date of experience: January 2, 2021
Colorado
1 review
0 helpful votes
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Nothing to say except excellent UI and always reputable.

Date of experience: January 2, 2021