Sitejabber Website Reviews and Complaints
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AlibrisReviews 101,096

4.7

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
784
value
8,467
shipping
8,457
quality
8,451
This company responds to reviews on average within 1 day
Maryland
2 reviews
0 helpful votes
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Enjoy shopping at Alibris
January 2, 2021

Enjoy shopping at Alibris. ONE PROBLEM: There is no provision for purchasing more than one of the same item at the same time. I click that item when adding to cart. Finally found the the "Remove" or "Add" section where I could increase my order of that item. Example I needed 15 each of the book: "Learning to Love all of me"

Date of experience: January 2, 2021
California
1 review
0 helpful votes
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Nothing to say except excellent UI and always reputable.

Date of experience: January 2, 2021
Michigan
1 review
0 helpful votes
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I order a book from one group on November 27th
February 1, 2021

I order a book from one group on November 27th. They had a good rating. On Dec 30th when I hadn't received the book I asked for a refund however I did have to search for another copy. The one book I did receive was in great shape.

Date of experience: January 2, 2021
Vermont
1 review
0 helpful votes
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So much better for finding books than amazon that tried to sell me breakfast cereal

Date of experience: January 2, 2021
Texas
1 review
0 helpful votes
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Navigation a hassle
February 1, 2021

Navigation a hassle.
Seller's item description changed from a specific one to a generic one in the space of a few minutes, the time it took to add item to the cart.

Date of experience: January 2, 2021
Pennsylvania
1 review
0 helpful votes
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Very good place to buy books the coustmer service is excellent can't believe how reasonable the prices are!

Date of experience: January 2, 2021
Pennsylvania
1 review
0 helpful votes
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Awesome choices of all kinds of films for very low prices.

Date of experience: January 2, 2021
Mississippi
1 review
0 helpful votes
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Found all books wanted to order!
January 2, 2021

Found all books wanted to order! User friendly website

Date of experience: January 2, 2021
New York
1 review
0 helpful votes
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Everything laid out clearly, shopping was easy, and checkout was easy

Date of experience: January 1, 2021
Colorado
1 review
0 helpful votes
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Would like to see shipping discounted when ordering multiple items from a single vendor. As it stand, shipping fee per unit for this type of purchase is a rip off!

Date of experience: January 1, 2021
New York
1 review
0 helpful votes
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Everything was fine; didn't see a way to send this as a gift. Is there a way to do that? I liked that it was so easy to update my credit card information.

Date of experience: January 1, 2021
Florida
1 review
0 helpful votes
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Very easy and I found everything that I was looking for.

Date of experience: January 1, 2021
Texas
1 review
0 helpful votes
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GREAT
January 1, 2021

GREAT. I love your site and use it very often. I don't know what I would do if I couldn't order from your site.

Date of experience: January 1, 2021
Michigan
1 review
0 helpful votes
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I love the prices!
January 1, 2021

I love the prices! But can hardly afford shipping. I can't afford to buy large amounts of books for free shipping

Date of experience: January 1, 2021
New York
1 review
0 helpful votes
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I find this site to be very helpful and have had a good experience getting the books that I am required to have for class. Thank you for the great experience

Date of experience: January 1, 2021
Connecticut
1 review
0 helpful votes
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It worked
January 1, 2021

It worked. I found what I wanted, and was able to check out easily.

Date of experience: January 1, 2021
Michigan
1 review
0 helpful votes
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You mentioned free shipping these next 2 days
January 31, 2021

You mentioned free shipping these next 2 days. I chose books with the truck mark. I spent the required amount. I'm being charged for shipping. It is sometimes easier to shop with Amazon because my shipping is always free.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
Maryland
1 review
0 helpful votes
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I liked the savings I received from the emailed coupon and the computer figuring out better buys for the same books.

Date of experience: January 1, 2021
Massachusetts
1 review
0 helpful votes
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Alibris is an awesome way to get decent and cheap used copies of world literature, saving you the time of searching through stacks of books in a used bookstore, while at the same time often benifiting those used bookstores you'd like to support.

Date of experience: January 1, 2021
Arkansas
1 review
0 helpful votes
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Please specify that you want a 2 letter state code so customers aren't wasting time reentering credit card information please

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021