AlibrisReviews 100,709

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This place doesn't even send your books as a whole instead they do 3.99$ for every 1 book you buy because they want to milk your money. Also, They offer "Free shipping" This is a goddam lie. They are just going to put 3.99$ for every 1 book. This makes buying cheap books frustrating because whats the point of paying more for shipping then your paying for the book? In my situation the shipping is 1/3 of the books price. Absolutely pathetic.

We purchased many text books from Alibris, and never had any issue. It provides tracking number for me to know when we could receive those books. Only once, the book came with bad condition because I purchased from 3rd party seller on Alibris, but Paypal helped to deal with it. Overall, it's good book seller as alternative source of Amazon. If you don't expect a company with 7/24 customer service, you purchase book directly from Alibris, not 3rd party seller selling on it. It's all good, and we did find some book with good price from Alibris. If you plan to purchase from 3rd party selling listed books from Alibris, it will be better to pay with Paypal letting Paypal to deal for it since Alibris won's have customer service able to deal with it. Overall, it's good book seller, and we used it more offen than Amazon now since it has more text book for our kids.

While ordering three books I kept getting a notice that if I spent $39 on a select group of books I would get free shipping. As I met the parameters and went to check out I saw that I was being charged shipping. I emailed Alibris and they said that was just an estimate and at the final step of checkout there would be no shipping charge if I met the criteria. Since it would be free shipping I ordered a number of other books. I placed the order and was charged $30 shipping plus the $77 for the books. I immediately contacted Alibris and they said they could not stop the order and that I would have to contact each bookseller myself. Some orders were cancelled others were not. I'm still not sure what I'm getting or was charged. Going to have to spend more of my time figuring that out What a joy.

Do not, I repeat DO NOT shop here! I bought 1 dvd from them and while they claim free shipping I paid more in shipping than I did for the actual DVD I bought... I waited over 12 days for the dvd to arrive, it was shipped from one town in Florida to another town also in Florida, over 12 days! It finally arrived and the disc was all scratched up and when I tried to watch it all it did was skip and freeze! Waste of time & money... RUN to another company, trust me!

5/14/20: A few days ago, I wrote a review where I accused them of cancelling my order only to re-shelf the book to hike up the price. The company gave an explanation as to how my order got cancelled; the possibility of it being double-ordered and since Alibris is an online store for independent sellers, they didn't catch it in time. I will give the benefit of doubt. However, since they didn't explain this until after I complained and didn't provide an explanation before, I will give the company 2 stars. I won't recommend this place and hope I would not have to return to this site for anything else.

5/10/20: I order Initiation in Hermetics for for $35, that was a steal as other sites where charging 5x more. I got a confirmation and notice it was going to be shipped. I get an email that they cancelled the order and I can go to their site to re-order a replacement copy - they are now charging $100. This is company is a capitalistic scum hole.

Because I didn't buy a book that I had previously put in my Alibris shopping cart, I got an email with a coupon for $5.
Unfortunately, the coupon required me to spend 72.42, which was an odd number, double the price of the book I had removed from my cart, so when I decided to put the book back into my cart and try the coupon, I got asked to spend $72.42 before I could proceed!
That doesn't leave a good taste in my mouth regarding Alibris.
Better to have not offered a coupon -- or to at least state with the coupon what the minimum purchase needs to be -- or just offer a smaller coupon that has a minimum purchase more proportional to the price of the book I had previously removed. All those options would be better than a potential customer feeling pleased about an unexpected coupon in the mail that then results in being asked to triple my purchase to use it!

I was concerned because I received a book that was a different ISBN than the one they agreed to send. I was upset because I asked for a specific ISBN and they sent a Global/International version (different ISBN). I could not speak with a person (which I really prefer) and never actually got a call back but someone did email me. They said they would be willing to work with me and said the version they sent was very similar (and better quality) and much less expensive than the one I requested. I feel better about the circumstance because they did provide information (Table of Contents) to compare both versions of the book and they do align well. They were willing to work with me on the return if I wasn't happy. So I removed my poor rating. I just wish they would have called me when I requested they call. It would have saved me stress and they would have 5 stars.