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AlibrisReviews 101,987

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
799
value
8,835
shipping
8,825
quality
8,819
This company responds to reviews on average within 1 day

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Ohio
1 review
0 helpful votes
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This site is well organized and easy to navigate. It is easy to compare prices and other information, such as condition, for each item.

Date of experience: August 4, 2021
Kansas
1 review
0 helpful votes
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Easy to find what I'm looking for and a great selection.

Date of experience: August 4, 2021
North Carolina
1 review
0 helpful votes
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I sent book as gift but there are no gift options (message, hide price)

Date of experience: August 4, 2021
Connecticut
1 review
0 helpful votes
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When checking the book it indicated I could select among shipping options at check out but that was not the case

Date of experience: August 4, 2021
Colorado
1 review
0 helpful votes
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Did you ever buy a car from a dealer only to DISCOVER the "Selling Price" "wasn't" anywhere near the "selling price" because they omitted the hidden costs? In the case of this alibris transaction, the hidden costs totaled 39.5% of the billed charges. That is absurd and an insult to the buyers! The fulfillment charge is built into the selling price. (if not, you don't know how to do biz); the carrier get a huge piece of the action action... 24% ($2.89 USPS media rate), so Alibris gets their additional lift $1.10 (9.1%) and of course the government gets their touch as well $0.77 (6.4%). It would be better for the buyer to know the TOTAL estimated in the SELLING price. In this case, the increase was 39.5%. Easy fix, the ZIP Code hold the devils details. It is not to say savvy buyers don't understand it is cheating to understate the total cost. IT REFLECTS BADLY ON ALIBRISS! Cheated buyers remember! So list your selling price (include all your lifts) and ask for the ZIP Code up front and calculate shipping and tax so the buyer knows. THEN REMIND YOUR BUYERS THIS IS THE "Net, Net Price" and is not deliberately understated. Cleaner approach and certainly more honest and buyers appreciate honest sellers! One last point, if i don't check Yes for a follow up, even if i paid the same money, i don't get: "order confirmation, additional feedback options, and convenient customer care resolution services should any issues arise." THAT SUX BIGTIME! IT ALSO CHEAPENS WHO YOU ARE! THIS IS MY 1ST AND LAST ORDER!

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2021
Australia
1 review
0 helpful votes
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Easy navigation and good search function make ordering a pleasant experience.

Date of experience: August 4, 2021
Texas
1 review
0 helpful votes
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Alibris has been a reliable way to buy my kids' schools books for much, much less - alibris's site is easy to search and they always deliver!

Date of experience: August 3, 2021
Texas
1 review
0 helpful votes
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Only second time I have ordered from here. So as of now I have found what I wanted.

Date of experience: August 3, 2021
Idaho
1 review
0 helpful votes
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Great website
August 3, 2021

Great website. Easy to navigate and view on mobile device.

Date of experience: August 3, 2021
Mississippi
1 review
0 helpful votes
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Quick and easy shopping
August 3, 2021

Quick and easy shopping. Had just what I was looking for!

Date of experience: August 3, 2021
Texas
1 review
0 helpful votes
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It showed the book to be new for $12.49 and then switched to a used book and a new one for $22…bait and switch?

Date of experience: August 3, 2021
Illinois
1 review
0 helpful votes
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A little difficult on checkout but overall everything very smooth

Date of experience: August 3, 2021
New Hampshire
1 review
0 helpful votes
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By far the most comprehensive used book site I've ever used, with some of the best pricing.

Date of experience: August 3, 2021
New Jersey
1 review
0 helpful votes
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The cart empties when you want to check other options. Very annoying-

Date of experience: August 3, 2021
Illinois
1 review
0 helpful votes
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Fast and economical
August 3, 2021

Fast and economical. I like supporting Goodwill, as well.

Date of experience: August 3, 2021
California
1 review
0 helpful votes
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You said sign up for a $5
August 3, 2021

You said sign up for a $5. Discount then once done it says you need to purchase $50 or more. Misleading.

Date of experience: August 3, 2021
Maryland
1 review
0 helpful votes
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Quick easy what I wanted cheap, we will see if the condition of the book is worth the cheap price u get what u pay for usually... a lil nervous

Date of experience: August 3, 2021
Washington
1 review
0 helpful votes
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Hard to find books in specific categories when shopping for item to get to free shipping minimum. Specifically, free shipping eligible book for 2 year old.

Date of experience: August 3, 2021
Illinois
1 review
0 helpful votes
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Probably my misunderstanding, but I thought I'd be eligible $4 off due to 2-day sale.

Also, when I continued shopping, items I put in cart were delated that I had only put in minutes before.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 3, 2021
North Carolina
2 reviews
0 helpful votes
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Pretty good
August 3, 2021

Pretty good. I had hoped that buying more books would reduce the shipping costs.

Date of experience: August 3, 2021