On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It said I could enter a password when I finished, but never did. Plus I would like the option of buying from one seller to save on shipping, but there doesn't seem to be a way to do that.
I have been pleased with the books I have ordered. As described. Shipping takes longer than I think it should since I am in USA and ordering in country.
It's been good. However it's not clear if I am buying or renting the book. I think I am buying it.
Wonderful experience, the only place I can find hard to find books on the topics I love!
Easy to find what I was looking for. Good price. Easy checkout.
Site was easy to search, found exactly what I was looking for at a fair price.
Smooth transaction. 1 star first because I haven't received the item yet. Will rate 5 stars if it came in good condition.
A number of listings are confusing because they indicate dvd and vhs in the description.
Very easy with all info stored. Rapid shipment from all suppliers on past orders.
Easy to follow to order. Being a senior, it helps to keep things simple!
All around pretty easy searching and I found what I needed quickly at a good price!
I was able to find ample copies of the particular book, log in and PayPal smoothly. Your competitor thrift books sent me the WRONG BOOK and will not correct the mistake. Customer service matters. I'm yours for life!
Wonderful variety of stock. Reasonable packing. Good prices.
Great experience! Very good prices and easy to find books!
Good experience. I'm still annoyed at Alibris (NV distributor) for sending me a damaged book in June.
Easy website to navigate, looks appealing and clean. Great fair pricing which as a college student, was extremely helpful for me.
Easy to find what i was looking for and easy check out
Easily found the books I was looking for at a great price
Ordering on the Alibris website was fast and easy!
Love the new cart optimization option! And I always find what I'm looking for at Alibris.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.