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AlibrisReviews 107,742

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
948
value
11,299
shipping
11,289
quality
11,283
This company responds to reviews on average within 1 day

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Illinois
1 review
0 helpful votes
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I used the weekend $15 coupon, which said free shipping. I feel that was misleading. It appears that free shipping is ALWAYS available with CERTAIN purchases only. It took me forever to find that out. If that's not the case, I didn't find that information. Also, when I removed items from the list, they still showed up. As I recall, I had to update the list, an option that was available only if I scrolled off-screen. There's more, but my mind is so tangled from the experience, I can't remember it all. In a nutshell, I found it very difficult to compare items and go back and forth on your site. And even though I did create an account, I may not order from you again.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 17, 2021
New York
1 review
0 helpful votes
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Easy to find books, easy to tell the condition, reliable service from anywhere.

Date of experience: October 17, 2021

Easy to search, good selection, good service from all...
March 16, 2021
Previous review

Easy to search, good selection, good service from all providers.

Date of experience: March 16, 2021
Massachusetts
2 reviews
0 helpful votes
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I love this site because 9 out of 10 I can always find what I'm looking for at a bargain.

Date of experience: October 17, 2021
Colorado
1 review
0 helpful votes
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Good # of books on the topic
October 17, 2021
Updated review

Good # of books on the topic. Decent prices. Fairly easy to navigate site.

Date of experience: October 17, 2021

You gave me no choice re: saving my payment method
October 18, 2021
Previous review

You gave me no choice re: saving my payment method.
I prefer to enter it every time. So a yes or no on the saving would be nice.

Date of experience: September 18, 2021

You have what I was looking for and a reasonable peixw
July 22, 2021
Previous review

You have what I was looking for and a reasonable peixw

Date of experience: July 22, 2021
Washington
1 review
0 helpful votes
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1
November 16, 2021

1. The book I selected was not is stock. It should not be shown if not in stock. 2. when you search for a title it sticks it into key words. I understand. But then it separates search results into different editions etc. It should not do any separation or filtering until done so by the user. I had to look and look just to get 2 paperbacks.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 17, 2021
California
1 review
0 helpful votes
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Shopping with alibris is as easy as any other online seller.

Date of experience: October 17, 2021
Italy
1 review
0 helpful votes
Follow Licia L.
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You should allow buying more than one copy, especially if the customer is buying from abroad.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 17, 2021
California
1 review
0 helpful votes
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I found the format easy to follow and managed to order a number of copies of 3 titles in less time than I'd expected.

Date of experience: October 17, 2021
Pennsylvania
1 review
0 helpful votes
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The price for the used book did seem to increase 3 dollars after I signed in

Date of experience: October 17, 2021
California
1 review
0 helpful votes
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Simple and they had exactly what I was looking for!

Date of experience: October 17, 2021
Texas
3 reviews
15 helpful votes
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Took me a while to get hardcover books to show up on the list of available books -- binding wasn't an immediately available option.

Date of experience: October 17, 2021
Georgia
1 review
0 helpful votes
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Easy to navigate the Alibris web site, and I appreciate having choices in book formats and editions, to decide which books I want to purchase.

Date of experience: October 17, 2021
California
1 review
0 helpful votes
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Alibis is definitely user friendly
October 17, 2021

Alibis is definitely user friendly. Simple and easy to navigate.
Easy checkout.

Date of experience: October 17, 2021
Washington
1 review
0 helpful votes
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Very picky with Shipping Info, if something was in error it would not let me enter new info as it kept giving me (please enter valid 2-letter state code)

Date of experience: October 17, 2021
New York
1 review
0 helpful votes
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It would be really nice if the website remembered that I like to pay with paypal instead of making me choose that every time.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 17, 2021
California
1 review
0 helpful votes
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A good friend introduced me to this website, I already love it. I hope my opinion stays after delivery of my books! Thank you so much

Date of experience: October 17, 2021
Texas
1 review
0 helpful votes
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I found the book I wanted and immediately purchased it.

Date of experience: October 16, 2021
Washington
1 review
0 helpful votes
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Ordering the book was easy..
October 16, 2021

Ordering the book was easy. Hope i get it soon. Thanks

Date of experience: October 16, 2021
Michigan
2 reviews
0 helpful votes
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Nice clean layout, easy to navigate
October 16, 2021

Nice clean layout, easy to navigate. Very pleased overall.

Date of experience: October 16, 2021
Montana
1 review
0 helpful votes
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I found the book I wanted easily and quickly, and could choose the format that I liked, available from several different sellers with good prices.

Date of experience: October 16, 2021