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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I repeatedly (8-10 attempts) tried to place this order, and your website would not let me move beyond the log-on page. I only got it through when you emailed me that I had left something in my cart. Your website decided at that time to put it through. Very frustrating and time consuming. I attempted to reach customer service for help and was unsuccessful. You got 2 stars instead of 1 because you have done better on previous orders.
It was gratifying to find a signed first release of this important book.
Generally very good but this order is to replace an order made (based on the Alibris picture of the book cover). The previous book that arrived was copyright 1967 but if they had shipped the correct book it would have been copyright 2011. The first book was useless.
Always seem able to find the unusual at Alibris.com at a reasonable price.
One of the easiest sites to complete an order on. Checkout was a breeze.
Well, I have a selling account, but the website sees me as a new customer. Wants me to register again. This feels extraneous and somewhat redundant.
Easy to find what I'm looking for and wide selection available
Easy to find what i was looking for and lots of options
Very good for a first-time online shopper with Alibris.
Unfortunately there is a double delivery charge since they come from different sellers.
Easy and straight forward, however both books had eligible for free shipping symbols, and yet I was charged for shipping (!)
Easy and fast. All previous book orders in excellent condition - thank you!
Helpful to get an update if the parcel takes longer than expected
Thank you been looking for this book at a great price.
I had to refill my cart when I forgot my password. Updating shipping address was confusing
Easy to find items and check-out process is seamless.
I always shop Alibis when I want rare or hard-to-find books. I've been shopping with Alibis for more than 25 years and never had a problem.
Quick and efficient. I searched for the book I wanted, chose my copy, and ordered it.
I wanted to fill in some of the gaps in my Maisie Dobbs collection. Using the search, it was super easy to choose what I wanted.
Easy to use website and a simple, efficient process.
I'm very happy with my shopping experience here! Books, CDs, DVDs: all arrive as described and as quickly as the booksellers can send them. Five stars, but my connection is bad.
It's always easy to find what you're looking for on Alibris.
The books I wanted were easy to fine. Check out is a breeze
I had some glitches with the shopping cart for a little bit. I was able to get all the books into the cart and checkout after a few tries.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.