Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 107,664

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
947
value
11,261
shipping
11,251
quality
11,245
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Iowa
2 reviews
0 helpful votes
Follow Lorri L.
Unfollow Lorri L.
Share Review
Report Review

Shipping costs changed on me during check out. Shipping is VERY expensive!

Date of experience: November 15, 2021
Washington
1 review
0 helpful votes
Follow Sarah E.
Unfollow Sarah E.
Share Review
Report Review

You guys are amazing!
November 14, 2021

You guys are amazing! Engineering textbooks to James Baldwin. Connecting sellers to consumers is a specialty you have!

Date of experience: November 14, 2021
Illinois
1 review
0 helpful votes
Follow Lisa Z.
Unfollow Lisa Z.
Share Review
Report Review

Shopping was Great & fast
November 14, 2021

Shopping was Great & fast. Filling out the billing which is different than shipping took me several attempts. Prehaps my phone is slow but I persisted ( this is the 2 ND co. I have tried to order from) so? I am pleased my 4 yrs old granddaughter will have this book for a ThanksGiving bed time story. Thank you. P.S. I love Ray Arroyo xo

Date of experience: November 14, 2021
New York
1 review
0 helpful votes
Follow Juliarae Y.
Unfollow Juliarae Y.
Share Review
Report Review

I love using Alibris, but shipping costs are high.

Date of experience: November 14, 2021
California
2 reviews
0 helpful votes
Follow Jennifer D.
Unfollow Jennifer D.
Share Review
Report Review

Love to buy books from individual people/companies, not Amazon!

Date of experience: November 14, 2021
Minnesota
1 review
0 helpful votes
Follow Pamela T.
Unfollow Pamela T.
Share Review
Report Review

Found good coupon code and free shipping! Very easy process.

Date of experience: November 14, 2021
Illinois
1 review
0 helpful votes
Follow Katie S.
Unfollow Katie S.
Share Review
Report Review

IT IS ALWAYS GLITCHY AT CHECKOUT
December 14, 2021

IT IS ALWAYS GLITCHY AT CHECKOUT. I HAVE TAKEN STEPS BEFORE INCLUDING TODAY TO UPDATE MY ADDRESS AND CREDIT CARD AND THE SYSTEM DOESNT SAVE CORRECTLY.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 14, 2021
New Hampshire
1 review
0 helpful votes
Follow ed Q.
Unfollow ed Q.
Share Review
Report Review

I am so happy to be able to get 4 copies of one of the greatest books I have I have ever read. A few more of my friends will be pleasantly surprised... thank you for making it possible.
Ed Peik

Date of experience: November 14, 2021
Texas
2 reviews
0 helpful votes
Follow Wanda H.
Unfollow Wanda H.
Share Review
Report Review

Only bad thing is that shipping charges are so high.

Date of experience: November 14, 2021
Pennsylvania
2 reviews
0 helpful votes
Follow ben H.
Unfollow ben H.
Share Review
Report Review

Amazing catalog of new and used books
November 14, 2021

Amazing catalog of new and used books.
Lots of choices in formats for a given title.

Date of experience: November 14, 2021
North Carolina
1 review
0 helpful votes
Follow Gary S.
Unfollow Gary S.
Share Review
Report Review

Not bad
December 14, 2021

Not bad--------------------------------------------------------------------

Date of experience: November 14, 2021
South Carolina
1 review
0 helpful votes
Follow Bert I.
Unfollow Bert I.
Share Review
Report Review

So far, except for one that took awhile because it...
November 14, 2021
Updated review

So far, except for one that took awhile because it was coming across the pond, I say I've had positive experiences and interactions.

Date of experience: November 14, 2021

So far, so good
September 28, 2021
Previous review

So far, so good

Date of experience: September 28, 2021
Ohio
1 review
0 helpful votes
Follow Terru K.
Unfollow Terru K.
Share Review
Report Review

Found the book I was looking for at a good price, easy checkout

Date of experience: November 14, 2021
Ohio
1 review
0 helpful votes
Follow Mary N.
Unfollow Mary N.
Share Review
Report Review

I won't really know how good the shopping experience was until I receive the book.

Date of experience: November 14, 2021
Michigan
1 review
0 helpful votes
Follow Evan E.
Unfollow Evan E.
Share Review
Report Review

Great Selection, fair prices, and best of all, my money is supporting a smaller company instead of Amazon.

Date of experience: November 14, 2021
Michigan
1 review
0 helpful votes
Follow Frank M.
Unfollow Frank M.
Share Review
Report Review

Easy process, first time buyer
November 14, 2021

Easy process, first time buyer. Hope all goes well with this order.

Date of experience: November 14, 2021
New York
2 reviews
0 helpful votes
Follow Claudia Z.
Unfollow Claudia Z.
Share Review
Report Review

I really appreciate being able to purchase used books - I like paper books and I like to have less waste in the world, so I will pass these along.

Date of experience: November 14, 2021
Nebraska
2 reviews
0 helpful votes
Follow clara F.
Unfollow clara F.
Share Review
Report Review

Have used Alibris several times over the last 20 years, always very prompt shipping, items as described. My go to site for hard to find books.

Date of experience: November 14, 2021
Minnesota
1 review
0 helpful votes
Follow SUSAN I.
Unfollow SUSAN I.
Share Review
Report Review

Some books are shipped w/o protection and arrive damaged. I would appreciate if care was taken to protect book corners, etc., as why pay for a 'very good' or 'like new' copy just to have it arrived in damaged condition with lowered status?

Date of experience: November 14, 2021
Massachusetts
1 review
0 helpful votes
Follow Paula A.
Unfollow Paula A.
Share Review
Report Review

I found what I wanted
November 14, 2021
Updated review

I found what I wanted. Only a bit of bother in searching for my password.

Date of experience: November 14, 2021

Not too bad
August 29, 2021
Previous review

Not too bad

Date of experience: August 29, 2021