Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 107,638

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
946
value
11,250
shipping
11,240
quality
11,234
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Jenifer O.
Unfollow Jenifer O.
Share Review
Report Review

Pleased with the easy navigation of the site and the wide selection available.

Date of experience: November 24, 2021
California
1 review
0 helpful votes
Follow Kathleen C.
Unfollow Kathleen C.
Share Review
Report Review

As always, excellent selection and pricing and the site is very easy to use. I've been a long-time purchaser from this catalog/site and I recommend it to anyone who's looking for obscure, vintage or out-of-print books.

Date of experience: November 24, 2021
Arizona
1 review
0 helpful votes
Follow Mary H.
Unfollow Mary H.
Share Review
Report Review

So easy to find out of print books that our local independent bookseller did not stock.

Date of experience: November 24, 2021
Illinois
1 review
0 helpful votes
Follow Gary W.
Unfollow Gary W.
Share Review
Report Review

All items have shipped in good time and in excellent...
November 24, 2021
Updated review

All items have shipped in good time and in excellent condition.

Date of experience: November 24, 2021

The goods are always in excellent condition and shipped...
October 21, 2021
Previous review

The goods are always in excellent condition and shipped quickly.

Date of experience: October 21, 2021

Alibris is one of my go-to places
February 9, 2021
Previous review

Alibris is one of my go-to places.

Date of experience: February 9, 2021
Illinois
1 review
0 helpful votes
Follow Michael F.
Unfollow Michael F.
Share Review
Report Review

I had 4 items in my cart...
December 24, 2021

I had 4 items in my cart... looking right at them just before I went to check out... All the lowest priced items for each book. When I went to enter my email address to check out as a guest I went to check out and it said I had nothing in my cart. No big deal, I thought. I'll just go back and put them back into my cart again. When I went back, none of those lowest priced books were there even though the price that was the lowest price I had selected before was showing up on the the red rectangle that shows what book pricing starts at. I tried refreshing as well, no dice.So, in order to get those books at all, I had to pay the next highest price for each of them. Not a very friendly shopping experience at all.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 24, 2021
Colorado
1 review
0 helpful votes
Follow Robyn X.
Unfollow Robyn X.
Share Review
Report Review

You let me check out as a guest
November 24, 2021

You let me check out as a guest. Other sites wanted me to sign up an account. I don't like doing that. Looking for a good deal on a great book.

Date of experience: November 24, 2021
Maryland
2 reviews
0 helpful votes
Follow Marshsll O.
Unfollow Marshsll O.
Share Review
Report Review

Lost the half filled form and hsf to go back to start. This was in android phone

Date of experience: November 24, 2021
Illinois
1 review
0 helpful votes
Follow Octavia E.
Unfollow Octavia E.
Share Review
Report Review

I wanted to order two copies of one book but I was not able to. Had to buy the book twice, which seems like a silly waste of shipping.

Date of experience: November 24, 2021
Georgia
1 review
0 helpful votes
Follow Bang H.
Unfollow Bang H.
Share Review
Report Review

Your online bookshop has many good books at a reasonable...
November 24, 2021
Updated review

Your online bookshop has many good books at a reasonable price.

Date of experience: November 24, 2021

Items arrived in time and there are many books I need
November 16, 2021
Previous review

Items arrived in time and there are many books I need.

Date of experience: November 16, 2021
Florida
2 reviews
0 helpful votes
Follow David T.
Unfollow David T.
Share Review
Report Review

I finally found the two books I have been trying to locate at a reasonable price.

Date of experience: November 24, 2021
California
1 review
0 helpful votes
Follow jeffery R.
Unfollow jeffery R.
Share Review
Report Review

Can find what i'm looking for
November 24, 2021

Can find what i'm looking for. Easy to find things. Good selection of sellers.

Date of experience: November 24, 2021
Maryland
1 review
0 helpful votes
Follow David C.
Unfollow David C.
Share Review
Report Review

It would be nice to set the condition preference for the entire session, and to favor stores from which I have already selected items in the current session so I can minimize shipping $

Date of experience: November 24, 2021
Texas
1 review
0 helpful votes
Follow James U.
Unfollow James U.
Share Review
Report Review

Great website
November 24, 2021

Great website. Works very well. No problems even using a 9 year old phone. Excellent priced. These guys beat everyone in price on the web and a bonus they ship domestically from Ohio. 10/10 Will definitely purchase again! You can't cancel FREEDOM OF SPEECH! Thanks ALIBRIS!

Date of experience: November 24, 2021
Virginia
1 review
0 helpful votes
Follow Patrick R.
Unfollow Patrick R.
Share Review
Report Review

Just hope my last order was canceled along with payment,...
November 24, 2021
Updated review

Just hope my last order was canceled along with payment, and that this replacement will be processed properly. Thank you very much.

Date of experience: November 24, 2021

Thank you very much!
November 23, 2021
Previous review

Thank you very much!

Date of experience: November 23, 2021
New York
1 review
0 helpful votes
Follow Jacqueline Z.
Unfollow Jacqueline Z.
Share Review
Report Review

Finally my debt card was accepted after numerous correct entries.

Date of experience: November 24, 2021
Missouri
1 review
0 helpful votes
Follow Annie C.
Unfollow Annie C.
Share Review
Report Review

Have ordered books from Alibris in the past and no issues finding books. The site is very friendly and easy to maneuver, etc.

Date of experience: November 24, 2021
Texas
1 review
0 helpful votes
Follow Kevan X.
Unfollow Kevan X.
Share Review
Report Review

The service is very good and I am so happy that the experience was great. Thank you very much.

Date of experience: November 23, 2021
Virginia
1 review
0 helpful votes
Follow Marcus K.
Unfollow Marcus K.
Share Review
Report Review

Found a hard to find CD
November 23, 2021

Found a hard to find CD. Easy site to navigate. Accepted PayPal.

Date of experience: November 23, 2021
Michigan
1 review
0 helpful votes
Follow kayle T.
Unfollow kayle T.
Share Review
Report Review

Been using alibris for many years, I like the new look of the website. Made checking out super fast and easy.

Date of experience: November 23, 2021
California
1 review
0 helpful votes
Follow Abram C.
Unfollow Abram C.
Share Review
Report Review

I'd like to see a more expansive list of suggested readings based on my purchases and browsing history. Other than that I'm very satisfied.

Date of experience: November 23, 2021