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AlibrisReviews 107,460

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
939
value
11,156
shipping
11,146
quality
11,140
This company responds to reviews on average within 1 day

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New York
1 review
0 helpful votes
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Avoid alibris
February 16, 2022

I ordered a book through alibris last year and it never arrived, it was in the middle of post office problems and during the covid spike so I figured I would let it go and try them again later, later. Later I made another order for a book that never arrived but the book seller set me another copy. In October and November I made some orders, andthe book arrived but in december, 2 cds I wanted sent to the UK as a gift got sent to an address in USA and another book that I ordered as a gift was sent to the recipient but another copy of the same book that I did not order was sent to me so I was charged for 2 books even though I only ordered 1 book. I wanted to avoid amazon so I was looking for an alternative but I have not gotten any response from alibris so from now on, I think the best option is to work with a local book store and order it though them (and you don't have to pay for postage that way)

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 17, 2022
Nebraska
1 review
0 helpful votes
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Searches are easy to navigate
January 17, 2022

Searches are easy to navigate. I like Alibris because of the United Airlines Mile thru United Mileage Plus shopping.

Date of experience: January 17, 2022
New Hampshire
0 reviews
0 helpful votes
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Great search function, fast page loads, overall a very smooth experience.

Date of experience: January 17, 2022
New Jersey
0 reviews
0 helpful votes
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Easily found my book
January 17, 2022

Easily found my book. Check out was quick and simple.

Date of experience: January 17, 2022
California
1 review
0 helpful votes
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So far so good on this order
January 16, 2022

So far so good on this order. On a previous order I received only 2 of 3 ordered books from Alibris's own distribution site in Nevada. Have never received the third. It was Asimov's Foundation Trilogy. For me matching the edition covers of a set is important, so no random replacement would do. But no replacement was offered. On this order, however, so far so good.

Date of experience: January 16, 2022
Canada
1 review
0 helpful votes
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Honestly the shopping experience really cannot be assessed until I receive the merchandise. I will say you did not have rhe hardcover title by this author I was looking for but no matter I found a nice copy at abeboooks. At this point all I am rating is my experience of filling out a form. So three stars for not presenting any particular annoyance. I used to buy from alibris and so assume I am a registered user though apparently not under my go-to email address. But then I did not see any opportunity to register again which I found odd. I must be wrong. That would just be too bizarre.

Date of experience: January 16, 2022
Washington
2 reviews
0 helpful votes
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So far so good except that the sales tax calculated was not correct. It appears it charged me 8.8% instead of 8.2% where I live in the county and don't have to pay the city taxes.

Date of experience: January 16, 2022
Massachusetts
1 review
0 helpful votes
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There is a great selection of books and I was happy with the order consolidation/ automatic deal finding feature in the cart

Date of experience: January 16, 2022
Colorado
0 reviews
0 helpful votes
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I am delighted to find a very affordable price for an out of print book.

Date of experience: January 16, 2022
New York
1 review
0 helpful votes
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Always reliable, easy to search and check quality of product

Date of experience: January 16, 2022
Maryland
1 review
0 helpful votes
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I had a little difficulty checking out, but I eventually was able to check out and place my order.
Sincerely,
Martha Houston

Date of experience: January 16, 2022
Michigan
2 reviews
0 helpful votes
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Found what i was looking for...
January 16, 2022

Found what i was looking for... good price. Will know the rest when i receive the package.!

Date of experience: January 16, 2022
California
1 review
0 helpful votes
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Very pleased with the price of books but shipping is a negative on costs.

Date of experience: January 16, 2022
Texas
1 review
0 helpful votes
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Three books that have not been available locally were...
January 16, 2022
Updated review

Three books that have not been available locally were offered at a reduced price for hardback on this site.

Date of experience: January 16, 2022

Simple and reassuring security
November 10, 2021
Previous review

Simple and reassuring security

Date of experience: November 10, 2021
New Jersey
1 review
0 helpful votes
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I'm a first-time shopper and just paid several dollars more for shipping than I did for the books, including a book that did not have a photo image. But I need the book so I took the plunge. I trust I can return it if the copy is in poor condition (the description says it is in good condition).

Date of experience: January 16, 2022
Massachusetts
1 review
0 helpful votes
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You had all the books i was looking for, but shipping was expensive

Date of experience: January 16, 2022
Colorado
1 review
0 helpful votes
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Stop trying to sign me up for your newsletter. I had to opt out (which is already annoying) twice (which is insulting).

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 16, 2022
California
1 review
0 helpful votes
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I find what I need shipping, is high but prices of...
January 16, 2022
Updated review

I find what I need shipping, is high but prices of books compensate for it.

Date of experience: January 16, 2022

Prices should be lower because shipping is higher
November 29, 2021
Previous review

Prices should be lower because shipping is higher

Date of experience: October 30, 2021

Easy to follow the authors books by price & them by...
August 13, 2021
Previous review

Easy to follow the authors books by price & them by seller

Date of experience: August 13, 2021
California
1 review
0 helpful votes
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Very easy and i found everything i was looking for.

Date of experience: January 16, 2022
Colorado
1 review
0 helpful votes
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It would be nice if you knew the shipping cost before you got to checkout

Date of experience: January 16, 2022