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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I ordered a book through alibris last year and it never arrived, it was in the middle of post office problems and during the covid spike so I figured I would let it go and try them again later, later. Later I made another order for a book that never arrived but the book seller set me another copy. In October and November I made some orders, andthe book arrived but in december, 2 cds I wanted sent to the UK as a gift got sent to an address in USA and another book that I ordered as a gift was sent to the recipient but another copy of the same book that I did not order was sent to me so I was charged for 2 books even though I only ordered 1 book. I wanted to avoid amazon so I was looking for an alternative but I have not gotten any response from alibris so from now on, I think the best option is to work with a local book store and order it though them (and you don't have to pay for postage that way)
Searches are easy to navigate. I like Alibris because of the United Airlines Mile thru United Mileage Plus shopping.
Great search function, fast page loads, overall a very smooth experience.
So far so good on this order. On a previous order I received only 2 of 3 ordered books from Alibris's own distribution site in Nevada. Have never received the third. It was Asimov's Foundation Trilogy. For me matching the edition covers of a set is important, so no random replacement would do. But no replacement was offered. On this order, however, so far so good.
Honestly the shopping experience really cannot be assessed until I receive the merchandise. I will say you did not have rhe hardcover title by this author I was looking for but no matter I found a nice copy at abeboooks. At this point all I am rating is my experience of filling out a form. So three stars for not presenting any particular annoyance. I used to buy from alibris and so assume I am a registered user though apparently not under my go-to email address. But then I did not see any opportunity to register again which I found odd. I must be wrong. That would just be too bizarre.
So far so good except that the sales tax calculated was not correct. It appears it charged me 8.8% instead of 8.2% where I live in the county and don't have to pay the city taxes.
There is a great selection of books and I was happy with the order consolidation/ automatic deal finding feature in the cart
I am delighted to find a very affordable price for an out of print book.
Always reliable, easy to search and check quality of product
I had a little difficulty checking out, but I eventually was able to check out and place my order.
Sincerely,
Martha Houston
Found what i was looking for... good price. Will know the rest when i receive the package.!
Very pleased with the price of books but shipping is a negative on costs.
Three books that have not been available locally were offered at a reduced price for hardback on this site.
I'm a first-time shopper and just paid several dollars more for shipping than I did for the books, including a book that did not have a photo image. But I need the book so I took the plunge. I trust I can return it if the copy is in poor condition (the description says it is in good condition).
You had all the books i was looking for, but shipping was expensive
Stop trying to sign me up for your newsletter. I had to opt out (which is already annoying) twice (which is insulting).
I find what I need shipping, is high but prices of books compensate for it.
Prices should be lower because shipping is higher
Easy to follow the authors books by price & them by seller
Very easy and i found everything i was looking for.
It would be nice if you knew the shipping cost before you got to checkout
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.