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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Would be nice to have some top-seller or recommended/curated lists. If you already know what you're after, the site is great, clean, quick.
Great ordering is very easy thank you i will continue doing business with you
Found what I wanted and got it ordered easily, plentiful choices. Website functions appropriately.
I was looking for an inexpensive shelling book to send my younger sister who makes crosses using leftover lumber and seashells
Quick and easy navigation of site - excellent selection of books to pick from.
Quickly found item I was looking for at a much cheaper price than other venues.
Have ordered many times and I am always very happy with the service and quality.
Smooth but i found it difficult to change an error in my address but was able to get it.
Smooth checkout. Easy to search textbooks and find what I was looking for.
Easy to search for titles. Lots of sellers to choose from on all but one of the books I was searching for. Easy check out process.
Ordered two crossword puzzle books, very light in weight. Did not expect to having to pay this much for shipping!
I found the book that I needed for class quickly and at low prices.
When I receive the book then and only then will I rate my shipping experience
Bas prix, rapide d'accès et de paiement. MERCI de Montréal
Prix bas et rapidité de paiement. MERCI.
Thanks you for all the wonderful books I have gotten from you
The prompt to change my billing address doesn't actually change anything until I went back in and edited the card. Your save and continue button didn't actually save anything. Also, if I don't agree to let you guys publish this, that should be an option. Jesus christ I've never been made so angry from a website so quickly.
I ordered a book through alibris last year and it never arrived, it was in the middle of post office problems and during the covid spike so I figured I would let it go and try them again later, later. Later I made another order for a book that never arrived but the book seller set me another copy. In October and November I made some orders, andthe book arrived but in december, 2 cds I wanted sent to the UK as a gift got sent to an address in USA and another book that I ordered as a gift was sent to the recipient but another copy of the same book that I did not order was sent to me so I was charged for 2 books even though I only ordered 1 book. I wanted to avoid amazon so I was looking for an alternative but I have not gotten any response from alibris so from now on, I think the best option is to work with a local book store and order it though them (and you don't have to pay for postage that way)
Searches are easy to navigate. I like Alibris because of the United Airlines Mile thru United Mileage Plus shopping.
Great search function, fast page loads, overall a very smooth experience.
So far so good on this order. On a previous order I received only 2 of 3 ordered books from Alibris's own distribution site in Nevada. Have never received the third. It was Asimov's Foundation Trilogy. For me matching the edition covers of a set is important, so no random replacement would do. But no replacement was offered. On this order, however, so far so good.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.