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AlibrisReviews 107,450

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
939
value
11,150
shipping
11,140
quality
11,134
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Montana
1 review
0 helpful votes
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Would be nice to have some top-seller or recommended/curated lists. If you already know what you're after, the site is great, clean, quick.

Date of experience: January 17, 2022
New York
1 review
0 helpful votes
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Great ordering is very easy thank you i will continue doing business with you

Date of experience: January 17, 2022
Ohio
0 reviews
0 helpful votes
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Found what I wanted and got it ordered easily, plentiful choices. Website functions appropriately.

Date of experience: January 17, 2022
Florida
0 reviews
0 helpful votes
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I was looking for an inexpensive shelling book to send my younger sister who makes crosses using leftover lumber and seashells

Date of experience: January 17, 2022
Montana
1 review
0 helpful votes
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Quick and easy navigation of site
January 17, 2022
Updated review

Quick and easy navigation of site - excellent selection of books to pick from.

Date of experience: January 17, 2022

Quickly found item I was looking for at a much cheaper...
November 29, 2021
Previous review

Quickly found item I was looking for at a much cheaper price than other venues.

Date of experience: November 29, 2021
Missouri
0 reviews
0 helpful votes
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Have ordered many times and I am always very happy with the service and quality.

Date of experience: January 17, 2022
Vermont
1 review
0 helpful votes
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Smooth but i found it difficult to change an error in my address but was able to get it.

Date of experience: January 17, 2022
Canada
1 review
0 helpful votes
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Smooth checkout
January 17, 2022
Updated review

Smooth checkout. Easy to search textbooks and find what I was looking for.

Date of experience: January 17, 2022

Easy to search for textbooks
August 12, 2021
Previous review

Easy to search for textbooks.

Date of experience: August 12, 2021
Florida
1 review
0 helpful votes
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Easy to search for titles
January 17, 2022

Easy to search for titles. Lots of sellers to choose from on all but one of the books I was searching for. Easy check out process.

Date of experience: January 17, 2022
Texas
1 review
0 helpful votes
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Ordered two crossword puzzle books, very light in weight
February 16, 2022
Updated review

Ordered two crossword puzzle books, very light in weight. Did not expect to having to pay this much for shipping!

Date of experience: January 17, 2022

Best prices, and reliable service
December 13, 2021
Previous review

Best prices, and reliable service.

Date of experience: December 13, 2021
Virginia
0 reviews
0 helpful votes
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I found the book that I needed for class quickly and at low prices.

Date of experience: January 17, 2022
New York
0 reviews
0 helpful votes
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When I receive the book then and only then will I rate my shipping experience

Date of experience: January 17, 2022
Canada
1 review
0 helpful votes
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Bas prix, rapide d'accès et de paiement
January 17, 2022
Updated review

Bas prix, rapide d'accès et de paiement. MERCI de Montréal

Date of experience: January 17, 2022

Prix bas et rapidité de paiement
January 17, 2022
Previous review

Prix bas et rapidité de paiement. MERCI.

Date of experience: January 17, 2022
Texas
1 review
0 helpful votes
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Thanks you for all the wonderful books I have gotten from you

Date of experience: January 17, 2022
New York
1 review
0 helpful votes
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The prompt to change my billing address doesn't actually change anything until I went back in and edited the card. Your save and continue button didn't actually save anything. Also, if I don't agree to let you guys publish this, that should be an option. Jesus christ I've never been made so angry from a website so quickly.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 17, 2022
New York
1 review
0 helpful votes
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Avoid alibris
February 16, 2022

I ordered a book through alibris last year and it never arrived, it was in the middle of post office problems and during the covid spike so I figured I would let it go and try them again later, later. Later I made another order for a book that never arrived but the book seller set me another copy. In October and November I made some orders, andthe book arrived but in december, 2 cds I wanted sent to the UK as a gift got sent to an address in USA and another book that I ordered as a gift was sent to the recipient but another copy of the same book that I did not order was sent to me so I was charged for 2 books even though I only ordered 1 book. I wanted to avoid amazon so I was looking for an alternative but I have not gotten any response from alibris so from now on, I think the best option is to work with a local book store and order it though them (and you don't have to pay for postage that way)

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 17, 2022
Nebraska
1 review
0 helpful votes
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Searches are easy to navigate
January 17, 2022

Searches are easy to navigate. I like Alibris because of the United Airlines Mile thru United Mileage Plus shopping.

Date of experience: January 17, 2022
New Hampshire
0 reviews
0 helpful votes
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Great search function, fast page loads, overall a very smooth experience.

Date of experience: January 17, 2022
New Jersey
0 reviews
0 helpful votes
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Easily found my book
January 17, 2022

Easily found my book. Check out was quick and simple.

Date of experience: January 17, 2022
California
1 review
0 helpful votes
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So far so good on this order
January 16, 2022

So far so good on this order. On a previous order I received only 2 of 3 ordered books from Alibris's own distribution site in Nevada. Have never received the third. It was Asimov's Foundation Trilogy. For me matching the edition covers of a set is important, so no random replacement would do. But no replacement was offered. On this order, however, so far so good.

Date of experience: January 16, 2022