
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I enjoy this site. I always find the books I'm looking for - thank you
Found the book I wanted quickly. Website easy to use my first time.
Alibris is the best! Fantastic prices, and I love the new enhanced shopping cart feature.
I'm 76 years old and I love ordering from you but the shipping rates are a killer. To bad you don't have senior discounts.
Shopping was easy but shipping is a killer at my age of 76 to much money for shipping
Easy to find books, offers a wide range of prices, although they're all a little expensive.
Easy and clear directions. Entry of credit info especially simple.
It was easy to navigate this website. It was on so fast, easy and understandably hassle-free. I will definitely use it in the future.
Works very smoothly. Should provide a shipping estimate earlier on.
Fairly easy to understand and navigate the website
They found my book quickly and contacted me! It's on its way. This is great service! Thanks you all
I love alibis. I have consistently been able to find the books I am looking for when other sources failed me.
Great selection of titles and condition. Easy transaction
I like the before purchase explanation on how to use ebook after purchase. I hope it goes as smoothy as it sounds.
I haven't got the item to see how successful my experience has been. After I receive it and it is a usable product then I can give you more stars and more input... if you like.the movie
River
Thanks for an uneventful delivery on my last order.
MY LAST ORDER OF THE SAME BOOKS NEVER PROCESSED. I AM NOT SURE WHAT I DID WRONG, AS I NEVER HAD THAT HAPPEN IN THE MANY YEARS USING ALIBRIS.
When offered a discount on shipping if purchasing an additional book from the same seller, it would be good to have a clear declaration of the shipping cost of added books.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.