Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 106,833

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
915
value
10,872
shipping
10,862
quality
10,856
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow Jeremy X.
Unfollow Jeremy X.
Share Review
Report Review

Easy to order but it takes a long time for a book to arrive if the customer is not US-based

Date of experience: March 5, 2022

Great experience
August 19, 2021
Previous review

Great experience. Thank you

Date of experience: August 19, 2021
New Jersey
1 review
0 helpful votes
Follow CARL C.
Unfollow CARL C.
Share Review
Report Review

Variety of choices and good quality. Prices seem reasonable. First time using this site but it is a simple and easy to navigate site.

Date of experience: March 5, 2022
Virginia
1 review
0 helpful votes
Follow Joe Q.
Unfollow Joe Q.
Share Review
Report Review

Had everything I was looking for today and at great prices.

Date of experience: March 5, 2022
New York
1 review
0 helpful votes
Follow Theresa R.
Unfollow Theresa R.
Share Review
Report Review

Quick and easy; however, I wanted to order two of the books, but the system didn't allow it. Perhaps there was only one.

Date of experience: March 5, 2022
Illinois
1 review
0 helpful votes
Follow Kevin C.
Unfollow Kevin C.
Share Review
Report Review

Easy pleasant shopping experience I definitely will be back

Date of experience: March 5, 2022
New York
5 reviews
0 helpful votes
Follow Selena R.
Unfollow Selena R.
Share Review
Report Review

Checkout was quick, easy and no hidden fees. Í am happy the company is based in the U.S. and is shipped within the U.S.
So many companies say they are based in the Untied States bye ship from Asian countries which can take up to a month or longer.

Date of experience: March 5, 2022
Nebraska
1 review
0 helpful votes
Follow Dixie L.
Unfollow Dixie L.
Share Review
Report Review

The website was smooth
March 5, 2022

The website was smooth. I was able to make changes quickly and accurately without any problem.

Date of experience: March 5, 2022
Illinois
1 review
0 helpful votes
Follow Charlotte W.
Unfollow Charlotte W.
Share Review
Report Review

So easy...
March 5, 2022

So easy... a little scary. Will hope for delivery.

Date of experience: March 5, 2022
Texas
1 review
0 helpful votes
Follow Anne A.
Unfollow Anne A.
Share Review
Report Review

I have been using alibris.com for years. It is economical, reliable and easy to use; however, shipping is a bit high.

Date of experience: March 5, 2022
California
1 review
0 helpful votes
Follow Leslie X.
Unfollow Leslie X.
Share Review
Report Review

The owner (Deborah) responded to an inquiry of mine right away, and took the time to find the actual book and answer my question.

Date of experience: March 5, 2022
Texas
2 reviews
0 helpful votes
Follow Jenniffer C.
Unfollow Jenniffer C.
Share Review
Report Review

So easy
March 4, 2022
Updated review

So easy - there were many choices of the book I wanted versus the other site I use, they were well-priced, and it only took a second since I'm already a registered customer. Thank you!

Date of experience: March 4, 2022

Easy to bounce back and forth from my cart to keep...
January 30, 2022
Previous review

Easy to bounce back and forth from my cart to keep shopping and figure out shipping costs.

Date of experience: January 30, 2022

I was so happy to see so many of the books I wanted
March 9, 2021
Previous review

I was so happy to see so many of the books I wanted - and not shop on Amazon!

Date of experience: March 9, 2021
Texas
1 review
0 helpful votes
Follow Jacquelyn F.
Unfollow Jacquelyn F.
Share Review
Report Review

Great!
March 4, 2022

Great! Found just what I was looking for. Quick and easy checkout!

Date of experience: March 4, 2022
Maryland
1 review
0 helpful votes
Follow Stefaan W.
Unfollow Stefaan W.
Share Review
Report Review

Easy to navigate website, and the had the books I was looking for.

Date of experience: March 4, 2022
California
1 review
0 helpful votes
Follow Gary U.
Unfollow Gary U.
Share Review
Report Review

Problem = After putting 1st book in cart, got a pop-up that I would get free shipping if I added something tagged 'free shipping' for about $4. Xx more (not sure of exact amount.) So spent 20-25 minutes looking for eligible book, found one, added to cart. But no free shipping! So deleted 2nd book and just bought first one.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 4, 2022
Indiana
2 reviews
0 helpful votes
Follow Royce I.
Unfollow Royce I.
Share Review
Report Review

Thank you!
March 4, 2022
Updated review

Thank you! Such a wonderful resource for finding rare and out-of-print books.

Date of experience: March 4, 2022

Well designed website, easy to negotiate
November 24, 2021
Previous review

Well designed website, easy to negotiate.

Date of experience: November 24, 2021
Georgia
1 review
0 helpful votes
Follow Virginia C.
Unfollow Virginia C.
Share Review
Report Review

Love how easy you have made these purchases
March 4, 2022
Updated review

Love how easy you have made these purchases. Alibris has been my go to
Book site for many years! Always
Helpful and easy to deal with. Thank you

Date of experience: March 4, 2022

You had what I wanted at a price I could afford
April 8, 2021
Previous review

You had what I wanted at a price I could afford. Thank you

Date of experience: April 8, 2021
Nevada
3 reviews
0 helpful votes
Follow Janet Q.
Unfollow Janet Q.
Share Review
Report Review

I found exactly what I was looking for at a great price.

Date of experience: March 4, 2022
California
3 reviews
0 helpful votes
Follow Alison Y.
Unfollow Alison Y.
Share Review
Report Review

Very simple checkout and it is a great shopping experience.

Date of experience: March 4, 2022
Arkansas
2 reviews
0 helpful votes
Follow Larysa A.
Unfollow Larysa A.
Share Review
Report Review

Great prices, shipping is a little high, but great...
March 4, 2022
Updated review

Great prices, shipping is a little high, but great selection and always got what i ordered

Date of experience: March 4, 2022

Iv recived my orders everytime in a timely manner,...
December 19, 2021
Previous review

Iv recived my orders everytime in a timely manner, trust with my card info, and can afford the items thank you

Date of experience: December 19, 2021
New Jersey
1 review
0 helpful votes
Follow David L.
Unfollow David L.
Share Review
Report Review

Would be better if you provided full title in book preview

Date of experience: March 4, 2022