Sitejabber Website Reviews and Complaints
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AlibrisReviews 106,833

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
915
value
10,872
shipping
10,862
quality
10,856
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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Love this site
March 6, 2022
Updated review

Love this site. I get all my books here because they are usually much cheaper in cost.

Date of experience: March 6, 2022

Love Alibris it is my go to for all my books
December 9, 2021
Previous review

Love Alibris it is my go to for all my books

Date of experience: December 9, 2021
Florida
3 reviews
0 helpful votes
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Easy website
March 6, 2022

Easy website. Although could not delete my old Massachusetts address

Date of experience: March 6, 2022
Texas
2 reviews
0 helpful votes
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Website showed down during check-out. Everything else smooth. I would have appreciated a heads-up UP FRONT on ETA of item. Thank you!

Date of experience: March 6, 2022
Texas
3 reviews
0 helpful votes
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I continue to be frustrated by how slow your website is.

Date of experience: March 6, 2022
New Mexico
2 reviews
0 helpful votes
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I love Alibris
March 6, 2022

I love Alibris. I can always find what I am looking for.

Date of experience: March 6, 2022
South Carolina
1 review
0 helpful votes
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I just wish that the shipping cost was not so much.

Date of experience: March 6, 2022
Georgia
3 reviews
0 helpful votes
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I enjoy the ease of locating a particular title and...
March 6, 2022
Updated review

I enjoy the ease of locating a particular title and ordering is never a problem.

Date of experience: March 6, 2022

Consistently happy with books and delivery time!
March 14, 2021
Previous review

Consistently happy with books and delivery time!

Date of experience: March 14, 2021
New York
1 review
0 helpful votes
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Shipping rates are higher than they should be. Also, Books I selected to my cart at reasonable price were later much more expensive and/or not available.

Date of experience: March 6, 2022
Wisconsin
1 review
0 helpful votes
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Always pleased with the quality of the CDs we buy
March 6, 2022
Updated review

Always pleased with the quality of the CDs we buy.

Date of experience: March 6, 2022

Website is easy to navigate
March 14, 2021
Previous review

Website is easy to navigate. The movie section is nicely organized.

Date of experience: March 14, 2021
New Zealand
1 review
0 helpful votes
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Book cost fine
March 6, 2022

Book cost fine.
Shipping cost dreadful.
Thanks Alan Johnson

Date of experience: March 6, 2022
California
1 review
0 helpful votes
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Very Good
I'm a researcher so I read a lot of books. I don't use a kindle or any electric device.

Date of experience: March 6, 2022
Ohio
1 review
0 helpful votes
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Usually, Alibris has the books that I am shopping for.

Date of experience: March 6, 2022
Texas
1 review
0 helpful votes
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Found a book I've been hunting everywhere for and you guys had it!

Date of experience: March 6, 2022
Illinois
1 review
0 helpful votes
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Somewhat of a delay after clicking the final purchase - gave me concern.

Date of experience: March 6, 2022
California
1 review
0 helpful votes
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Clear organized easy process
March 6, 2022

Clear organized easy process. Thank you for supporting local bookstores!

Date of experience: March 6, 2022
South Carolina
2 reviews
0 helpful votes
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I am a frequent buyer of used books on this site
March 6, 2022
Updated review

I am a frequent buyer of used books on this site. Very pleased with the prices and the condition of these books.

Date of experience: March 6, 2022

Problem with entering the new password
May 12, 2021
Previous review

Problem with entering the new password. Took 3 times to get it accepted

Date of experience: May 12, 2021
Colorado
3 reviews
0 helpful votes
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Cancelled my order, but getting another copy was a...
March 6, 2022
Updated review

Cancelled my order, but getting another copy was a breeze. Thanks

Date of experience: March 6, 2022

Easyand fast
March 5, 2022
Previous review

Easyand fast

Date of experience: March 5, 2022
Idaho
1 review
0 helpful votes
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Checkout was a little cumbersome as autofill put a space behind VA and system would not accept more than a 2 letter state. Kind of hard to visualize the additional space

Date of experience: March 6, 2022
California
1 review
0 helpful votes
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Bad experience with recurrent credit card order denies

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 5, 2022
California
1 review
0 helpful votes
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Lets see if I even get my order
March 5, 2022

Lets see if I even get my order. Im new to this site. Thank you.

Date of experience: March 5, 2022