Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 106,833

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
915
value
10,872
shipping
10,862
quality
10,856
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
Follow Suzanne I.
Unfollow Suzanne I.
Share Review
Report Review

Your system makes something very simple impossible.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 17, 2022
Illinois
1 review
0 helpful votes
Follow edward E.
Unfollow edward E.
Share Review
Report Review

Good!
March 17, 2022
Updated review

Good! I have found most all books here that I was looking for and at a good price!

Date of experience: March 17, 2022

Alibris seems to have so far all the books I am looking...
September 20, 2021
Previous review

Alibris seems to have so far all the books I am looking for at reasonable prices. PLEASE KEEP YOUR PRICES DOWN SO I WILL CONTINUE WITH BUYING FROM YOU. Thanks!

Date of experience: September 20, 2021
Washington
1 review
0 helpful votes
Follow Sara I.
Unfollow Sara I.
Share Review
Report Review

Search is great
March 17, 2022

Search is great. Individual title pages are great. Store pages are a little hard to navigate. And considering different sellers of different sets of books for the best overall cart for a buyers individual preferences is p challenging (but kinda fun)

Date of experience: March 17, 2022
Illinois
1 review
0 helpful votes
Follow Brenda A.
Unfollow Brenda A.
Share Review
Report Review

Easy to navigate and exerting is explained clearly

Date of experience: March 17, 2022
Florida
1 review
0 helpful votes
Follow L G.
Unfollow L G.
Share Review
Report Review

After putting selection in cart, forgot pass word. Got it reset. Cart content disappeared. Had to pick another.

Date of experience: March 17, 2022
Australia
1 review
0 helpful votes
Follow Brian E.
Unfollow Brian E.
Share Review
Report Review

One out of five, for a three dollar book costing thirty bucks in postage, l hope l've chosen a good book!

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 17, 2022
West Virginia
1 review
0 helpful votes
Follow Gabriel Y.
Unfollow Gabriel Y.
Share Review
Report Review

Site design is a bit abstract and confusing, at least when I'm trying to juggle a coupon and finding free shipping items. But as far as selecting from a search listing, it it very functional and helpful. Glad to do business.

Date of experience: March 17, 2022
New York
2 reviews
0 helpful votes
Follow Mark Y.
Unfollow Mark Y.
Share Review
Report Review

Couldn't find an item I expected you would have
April 15, 2022
Updated review

Couldn't find an item I expected you would have. Was disappointed the $5 coupon I received from you required a $50 minimum purchase.

Date of experience: March 16, 2022

Easy to find what I was looking for
February 27, 2022
Previous review

Easy to find what I was looking for.

Date of experience: February 27, 2022
Florida
1 review
0 helpful votes
Follow Rhonda N.
Unfollow Rhonda N.
Share Review
Report Review

Thankyou for a ministry
March 16, 2022

Thankyou for a ministry. Love Lifted Me. God's genuine love in this book and constant truth of this memoir spurs on to our Godgiven destiny.

Date of experience: March 16, 2022
Texas
1 review
0 helpful votes
Follow Lisa E.
Unfollow Lisa E.
Share Review
Report Review

Easy shopping and nice that PayPal is a payment option!

Date of experience: March 16, 2022
Georgia
1 review
0 helpful votes
Follow Susan U.
Unfollow Susan U.
Share Review
Report Review

Good selection and great prices, quick ordering online
March 16, 2022
Updated review

Good selection and great prices, quick ordering online.

Date of experience: March 16, 2022

I like the ease of navigating the website, as well...
February 22, 2022
Previous review

I like the ease of navigating the website, as well as the strong selection.

Date of experience: February 22, 2022
Idaho
1 review
0 helpful votes
Follow Babette M.
Unfollow Babette M.
Share Review
Report Review

Wonderful to get otherwise hard to find books at very reasonable prices!

Date of experience: March 16, 2022
Arkansas
1 review
0 helpful votes
Follow Debra F.
Unfollow Debra F.
Share Review
Report Review

I always get what I order in a timely manner. Thank You!

Date of experience: March 16, 2022
Utah
1 review
0 helpful votes
Follow Rory O.
Unfollow Rory O.
Share Review
Report Review

Good selection
March 16, 2022

Good selection. Competitive pricing. Like web pages and book information.
Easy to purchase.

Date of experience: March 16, 2022
Oklahoma
1 review
0 helpful votes
Follow Patricia B.
Unfollow Patricia B.
Share Review
Report Review

Always easy to find the book that I want and arrives...
March 16, 2022
Updated review

Always easy to find the book that I want and arrives quickly.

Date of experience: March 16, 2022

Always easy to find a book and quick to receive
March 14, 2022
Previous review

Always easy to find a book and quick to receive.

Date of experience: March 14, 2022

Always efficient
July 2, 2021
Previous review

Always efficient.

Date of experience: July 2, 2021
Ohio
1 review
0 helpful votes
Follow Jenn G.
Unfollow Jenn G.
Share Review
Report Review

I wanted to have this sent directly to someone else as a present, NOT to my house. But I never was given that option. This is the last time I'll buy a book from alibris for someone! Deeply frustrating—and now involves, not only a time delay, but DOUBLE shipping costs for me.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 16, 2022
Wyoming
1 review
0 helpful votes
Follow Wendy V.
Unfollow Wendy V.
Share Review
Report Review

Found lots of useful books!
March 16, 2022

Found lots of useful books! Site is easy to use and has useful infomation about quality of the books.

Date of experience: March 16, 2022
Pennsylvania
1 review
0 helpful votes
Follow Sears K.
Unfollow Sears K.
Share Review
Report Review

What's up with charging double for postage? 2 DVDs, really...

Date of experience: March 16, 2022
California
1 review
0 helpful votes
Follow Peter S.
Unfollow Peter S.
Share Review
Report Review

All books have been received in great condition and...
March 16, 2022
Updated review

All books have been received in great condition and at reasonable prices.

Date of experience: March 16, 2022

Good quality used books at reasonable prices
August 29, 2021
Previous review

Good quality used books at reasonable prices.

Date of experience: August 29, 2021
Illinois
1 review
0 helpful votes
Follow Laura I.
Unfollow Laura I.
Share Review
Report Review

The free shipping should be explained more clearly...
April 15, 2022
Updated review

The free shipping should be explained more clearly without having to deep dive into a sub-page for the information. It feels deceptive.

Date of experience: March 16, 2022

I find the coupon and discount system confusing
April 7, 2022
Previous review

I find the coupon and discount system confusing. Initially, there was a notice that I needed $13. Xx more to get free shipping. That sounded worth doing, so I added more books from those listed. When I went to check out, there were $14. Xx in shipping charges! So I started over and cancelled those extra books. Also, the coupon system is disappointing. I do appreciate that you sell used books and that you provide competition to Amazon, but it is still frustrating.

Date of experience: March 8, 2022