Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 106,833

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
915
value
10,872
shipping
10,862
quality
10,856
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Washington
3 reviews
0 helpful votes
Follow Tanya N.
Unfollow Tanya N.
Share Review
Report Review

I found the book I needed for class at a reasonable price.

Date of experience: March 26, 2022
California
1 review
0 helpful votes
Follow Jeffrey B.
Unfollow Jeffrey B.
Share Review
Report Review

Good, I'm reserving my overall opinion until I receive the product. In the past I have had a poor experience with alibris so far shipping time and delivery by some 0f your sellers. Hopefully, that experience is no longer case and I can return to shopping here on a regular basis. Thx.

Date of experience: March 26, 2022
Maryland
1 review
0 helpful votes
Follow Lisa N.
Unfollow Lisa N.
Share Review
Report Review

I love love love this site!
March 26, 2022
Updated review

I love love love this site! Super easy and always have what I'm looking for

Date of experience: March 26, 2022

Awesome site!
November 12, 2021
Previous review

Awesome site!

Date of experience: November 12, 2021

I love love love this site!
October 11, 2021
Previous review

I love love love this site!

Date of experience: October 11, 2021

I love love love this website!
September 2, 2021
Previous review

I love love love this website!

Date of experience: September 2, 2021
Canada
1 review
0 helpful votes
Follow Gary T.
Unfollow Gary T.
Share Review
Report Review

I bought this book through Bookfinder. On that website the price of this book including shipping was to be $21.22. You are charging me 22.41 plus tax, which is not mentioned on the Bookfinder website. Shouldn't the advertised Bookfinder price I selected be the price I pay?

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 26, 2022
Colorado
1 review
1 helpful vote
Follow Frank N.
Unfollow Frank N.
Share Review
Report Review

It took me an inordinate amount of time to place this simple order for one book that I could have done much more quickly with Amazon for essentially the same price. Initially, the system would not accept my "I am not a robot" answers, then it would not accept my new address, among other issues. I preferred to support your store rather than Amazon, but now think my choice was not worth the extra effort and time.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 26, 2022
California
2 reviews
0 helpful votes
Follow Karin J.
Unfollow Karin J.
Share Review
Report Review

I've purchased from Alibris before and have been satisfied with the selection of titles, options for quality, and prices.

Date of experience: March 26, 2022
New York
2 reviews
0 helpful votes
Follow Hamilton G.
Unfollow Hamilton G.
Share Review
Report Review

Very easy steps for checkout
March 26, 2022

Very easy steps for checkout. No ads distracting the view.

Date of experience: March 26, 2022
Colorado
1 review
0 helpful votes
Follow Janet F.
Unfollow Janet F.
Share Review
Report Review

Easy and quick and had the 4 books from a series that I was looking for.

Date of experience: March 26, 2022
Pennsylvania
1 review
1 helpful vote
Follow Gudrun R.
Unfollow Gudrun R.
Share Review
Report Review

1
April 25, 2022

1. Made me give credit card info 3 or more times, without explanation, which signifies there is none. 2. Got email yesterday saying $20 bonus, but there was no bonus for my purchase, so misleading. 3. Jumps between screens with no explanation. 4. When shipping address first appears, it can't be editied, and no message as to how to do that later. So it was confusing.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 26, 2022
Florida
4 reviews
0 helpful votes
Follow Barbara V.
Unfollow Barbara V.
Share Review
Report Review

This is my first time ordering through this site and it has been seamless. Good!

Date of experience: March 26, 2022
Florida
2 reviews
0 helpful votes
Follow linda O.
Unfollow linda O.
Share Review
Report Review

I never heard of Alibris before
March 26, 2022

I never heard of Alibris before. Much less expensive than where I had these books saved on a wishlist, even with the other's free shipping.

Date of experience: March 26, 2022
California
1 review
0 helpful votes
Follow Michael G.
Unfollow Michael G.
Share Review
Report Review

Easy to use and easy to find books with various editions.

Date of experience: March 26, 2022
Texas
1 review
0 helpful votes
Follow Elizabeth C.
Unfollow Elizabeth C.
Share Review
Report Review

It's annoying when, under "item details", shipping is listed as $4.49 but then shows up at checkout as $7.98. This happened to me several times today.

Date of experience: March 26, 2022
Ohio
1 review
0 helpful votes
Follow Pamela M.
Unfollow Pamela M.
Share Review
Report Review

Love shopping with you
March 26, 2022
Updated review

Love shopping with you. Would like to learn how to get coupons!

Date of experience: March 26, 2022

Books come in a timely manner and are in good condition
October 20, 2021
Previous review

Books come in a timely manner and are in good condition. Would like to know how to get coupons

Date of experience: October 20, 2021

Usually books come in a timely manner
September 21, 2021
Previous review

Usually books come in a timely manner. I have never had a book that was damaged or in bad condition.

Date of experience: September 21, 2021
Missouri
1 review
0 helpful votes
Follow Robert P.
Unfollow Robert P.
Share Review
Report Review

Quick, easy, fun to shop!
March 26, 2022

Quick, easy, fun to shop! I would recommend the Alibris site to everyone who likes to read.

Date of experience: March 26, 2022
Illinois
1 review
0 helpful votes
Follow Christian G.
Unfollow Christian G.
Share Review
Report Review

I am very frustrated that one cannot save money on shipping by bundling purchases from individual shops. I think this is price-gouging, and inflates the price of shipping unfairly.

Date of experience: March 26, 2022
Colorado
1 review
0 helpful votes
Follow Michael T.
Unfollow Michael T.
Share Review
Report Review

Sometimes you have to have a book name title rather...
March 26, 2022
Updated review

Sometimes you have to have a book name title rather than just the author

Date of experience: March 26, 2022

So Far so goodLast time we had shipping delay issues
February 27, 2022
Previous review

So Far so good
Last time we had shipping delay issues

Date of experience: February 27, 2022

First Timer!
January 25, 2022
Previous review

First Timer!
So far so good!

Date of experience: January 25, 2022
Missouri
2 reviews
0 helpful votes
Follow orley E.
Unfollow orley E.
Share Review
Report Review

I've ordered before and never had any problems with my orders

Date of experience: March 26, 2022
Colorado
1 review
0 helpful votes
Follow Barbara F.
Unfollow Barbara F.
Share Review
Report Review

Was able to effectively change my shipping address

Date of experience: March 25, 2022
Oklahoma
1 review
0 helpful votes
Follow judy X.
Unfollow judy X.
Share Review
Report Review

I'm happy to find the book I want but it takes a long time to receive them.

Date of experience: March 25, 2022