
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Awful I thought I had the right books. I don't. Please cancel immediately
Quick search function and streamlined check out process.
Great prices, clear directions, the site flows easily to PayPal.
Easy to find my book, easy to place and order and I await the arrival!
Please try to make certain all my items actually arrive this time. Since I apparently have no recourse to resolve items which do not.
Never any problem Alibris did not promptly resolve.
Easy to use, fast, clear display of all the options
At first attempt a few hrs ago, no luck with website, but easy as could be this time. Must have been short glitch, as all sites have.
Very difficult to order more than one copy of a book
Second time buying from this site. The prices make it so easy to build our home library.
You re usually consistently outstanding! Today you were significantly better!
Amazing. The book is available in paperback, hardcopy, ereader, and either new or used
The usual! I found what I wanted at a reasonable price
Your service remains outstanding for me
As usual, you had multiple choices of what I was seeking, readily available at great prices.
Your usual quality service. I have never been disappointed by a purchase from you.
The usual great service, good search good choices, excellent easy to use web site. Keep it up!
The usual great choices, easy ordering and great service.
The usual outstanding service I've become accustomed to.
The usual easy, accurate, professional, reassuring experience.
It is always a pleasure and reliable to order thru you.
Just now ordered, not yet received. Will see how this works out.
I love ordering through Alibris! Very easy to make a selection and order.
Great! The site is easy to use and the books a not expensive.
Was able to sign up for alerts on this book and see when the book was available for a reasonable price. My uncle wrote it:)
Easy and fast. Will continue to use and let my fellow friends and family know how convenient this sight is.
The website was kind of slow today. And it'd be awesome to be able to see a preview of books. And I think you're charging too much per book now ($4.50!?) and am starting to seek and use alternatives.
It could be a little prettier but overall I'm quite happy with the site. I also wish the shipping were less expensive. $4 seems like a lot. Even $3 instead of $4 would make a big difference in saying "yes!" to purchases. It would also be great to be able to determine if a seller ships using paper packaging or plastic (I highly prefer paper), and sort based on that criteria.
Relatively easy, but the key word search failed to find sought volume despite keywords being the title of the book and authors. The advance search on the mobile platform is not geared toward copy and paste. Likewise adjusting quantity on the mobile platform was clunky.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.