Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 106,931

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
916
value
10,889
shipping
10,879
quality
10,873
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

West Virginia
1 review
0 helpful votes
Follow Anna F.
Unfollow Anna F.
Share Review
Report Review

I was surprised to see several books of the topic I was interested in.

Date of experience: April 12, 2022
Illinois
1 review
0 helpful votes
Follow William E.
Unfollow William E.
Share Review
Report Review

Awesome
April 12, 2022

Awesome. Always get great results from Alibris and plan to use them forever.

Date of experience: April 12, 2022
California
1 review
0 helpful votes
Follow Maryanne V.
Unfollow Maryanne V.
Share Review
Report Review

Shipping is high when ordering multiple items from one seller.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 12, 2022
Utah
1 review
0 helpful votes
Follow Kimberly D.
Unfollow Kimberly D.
Share Review
Report Review

I love being able to order a book snytime, I would like more discount on shipping

Date of experience: April 12, 2022
Colorado
1 review
0 helpful votes
Follow Barbara M.
Unfollow Barbara M.
Share Review
Report Review

Easy to use site
April 12, 2022

Easy to use site. Good selection and description of product.

Date of experience: April 12, 2022
Maryland
1 review
0 helpful votes
Follow Jennifer V.
Unfollow Jennifer V.
Share Review
Report Review

Straight forward
April 12, 2022

Straight forward. Easy. Exactly what you said I would get, I got. Will definitely do it again.

Date of experience: April 12, 2022
Texas
1 review
0 helpful votes
Follow Tonja Z.
Unfollow Tonja Z.
Share Review
Report Review

I am so appreciative of all the coupons and great service. Thank you

Date of experience: April 12, 2022

It get to my home quick
February 17, 2022
Previous review

It get to my home quick. That's awesome

Date of experience: February 17, 2022

Awesome awesome awesome
January 26, 2022
Previous review

Awesome awesome awesome

Date of experience: January 26, 2022

All praises and thank you
December 18, 2021
Previous review

All praises and thank you

Date of experience: December 18, 2021
Pennsylvania
1 review
0 helpful votes
Follow Walter K.
Unfollow Walter K.
Share Review
Report Review

Easy to find what I'm looking for and to place order.

Date of experience: April 12, 2022
South Carolina
1 review
0 helpful votes
Follow John A.
Unfollow John A.
Share Review
Report Review

Good information about the book
April 12, 2022

Good information about the book. Easy to navigate site.

Date of experience: April 12, 2022
Oregon
2 reviews
0 helpful votes
Follow Peter G.
Unfollow Peter G.
Share Review
Report Review

All books that I have received have been exactly as described. I am very much satisfied.

Date of experience: April 12, 2022
Michigan
2 reviews
0 helpful votes
Follow Dorothy Q.
Unfollow Dorothy Q.
Share Review
Report Review

Looks like book is in stock
April 12, 2022

Looks like book is in stock. Assume you would tell me if it isn't

Date of experience: April 12, 2022
California
1 review
0 helpful votes
Follow Alma K.
Unfollow Alma K.
Share Review
Report Review

I have just discovered a new online bookstore and I am thrilled! Thank you. I can't wait to receive my new book.

Date of experience: April 11, 2022
Canada
1 review
0 helpful votes
Follow Ibrahim M.
Unfollow Ibrahim M.
Share Review
Report Review

Real $#*!, tho the shipping is pricey and kind of a turn off (like yo mama)

Date of experience: April 11, 2022
Arizona
1 review
0 helpful votes
Follow patrick S.
Unfollow patrick S.
Share Review
Report Review

I dont like the forced email spam the search engine is good product section good

Date of experience: April 11, 2022
Australia
1 review
0 helpful votes
Follow Dave H.
Unfollow Dave H.
Share Review
Report Review

For my first purchase (order #*******) I gave a better review, because I thought it was my misunderstanding of how the discount code works. For this, my second order (order #*******), I tried to enter the code again, thinking it wasn't valid for the first time. But it still doesn't make any difference to my total price! I think I will unsubscribe to the news letter, it seems like a scam to me.
Also, I would like to know please, if I had ordered my two books in the one transaction, would I have saved on the cost of freight? If so, any chance of you treating those two as one, please?

Date of experience: April 11, 2022

I signed up for a newsletter to get a discount but...
April 11, 2022
Previous review

I signed up for a newsletter to get a discount but when I entered it [CODE: THANKYOU] you added 10% tax instead of subtracting a $5 discount! This was frustrating, I thought there was a mistake so, I tried to go back. That was a mistake, I had to reenter my details. Your web site could explain things better. But other than that, it was a pretty good experience.

Date of experience: April 11, 2022
Illinois
2 reviews
0 helpful votes
Follow Stephen Y.
Unfollow Stephen Y.
Share Review
Report Review

Easy to use website, I had used before, so was familiar with it.

Date of experience: April 11, 2022

Had an easy time ordering and paying
February 15, 2022
Previous review

Had an easy time ordering and paying.

Date of experience: February 15, 2022
New Jersey
1 review
0 helpful votes
Follow Peter D.
Unfollow Peter D.
Share Review
Report Review

Beats the pants off abebooks: their site didn't work
April 11, 2022
Updated review

Beats the pants off abebooks: their site didn't work. Yours did and you got the order.

Date of experience: April 11, 2022

Easy-peasy!
July 3, 2021
Previous review

Easy-peasy!

Date of experience: July 3, 2021
Michigan
1 review
0 helpful votes
Follow Margaret Z.
Unfollow Margaret Z.
Share Review
Report Review

I found what I needed and it was easy to order at a great price.

Date of experience: April 11, 2022
Texas
1 review
0 helpful votes
Follow Michelle W.
Unfollow Michelle W.
Share Review
Report Review

Low prices and good quality books, found what I have...
April 11, 2022
Updated review

Low prices and good quality books, found what I have been searching for :)

Date of experience: April 11, 2022

Amazing overall!
April 13, 2021
Previous review

Amazing overall!

Date of experience: April 13, 2021
Illinois
1 review
0 helpful votes
Follow sandra P.
Unfollow sandra P.
Share Review
Report Review

Clear and user friendly order form
April 11, 2022

Clear and user friendly order form. Liked the opening screen that noted previous order had been placed as a guest and not with a user account.

Date of experience: April 11, 2022