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AlibrisReviews 107,062

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
920
value
10,940
shipping
10,930
quality
10,924
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Virginia
2 reviews
0 helpful votes
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Website is easy to use and easy to navigate. It's helpful when looking for older editions of textbooks.

Date of experience: May 13, 2022
Wisconsin
1 review
0 helpful votes
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Always a great selection and easy to find what I was looking for.

Date of experience: May 13, 2022
Texas
1 review
0 helpful votes
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Quick checkout, fair price
May 13, 2022

Quick checkout, fair price. Will update after I receive item.

Date of experience: May 13, 2022
Washington
1 review
0 helpful votes
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Quick and easy with a huge selection of hard to find books

Date of experience: May 13, 2022
Australia
1 review
0 helpful votes
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Ridiculously high shipping prices particularly for multiples from the same store, I bought 2 books instead of 18 because of this. I don't like using amazon but you guys have convinced me otherwise.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 12, 2022
Oregon
1 review
0 helpful votes
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Thanks for taking care of wrong cd sent.and respinding with advise as to how to correct it.

Date of experience: May 12, 2022

Very well organized website
April 27, 2022
Previous review

Very well organized website. Easy to navigate. Excellent service.

Date of experience: April 27, 2022
Puerto Rico
1 review
0 helpful votes
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Good selection and explanation about the condition of the books.

Date of experience: May 12, 2022
New York
1 review
0 helpful votes
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This website is perfect, I buy 90% of my books here. Thank you

Date of experience: May 12, 2022
Massachusetts
1 review
0 helpful votes
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Good
May 12, 2022

Good. As easy as amazon and often cheaper without having to pay for prime

Date of experience: May 12, 2022
Canada
1 review
0 helpful votes
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Clear handling of problem with availability of book. Problem appears solved.

Date of experience: May 12, 2022
Texas
1 review
0 helpful votes
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Found the book(s) I've looking for. I'll be ba k. Thank You

Date of experience: May 12, 2022
Canada
1 review
0 helpful votes
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-5 score. Ignore the "good reviews" this joint is a scam. They must spend all their time writing fake good reviews. Ihave no book. Attempting to find out why is a joke! You can't reach anyone except by completing their form. You email it and get a response saying they got it, will respond in 48 hours, don't send another one because it will delay your response (first red flag). The site says you can't reach a live person because they want to keep cost low (read, so the scammer can not be held accountable) the initially looking "helpful" site says to contact the seller if you are wondering where the book is. So, I do send in their prefab form of inquiry, this time, to the seller. The seller also can not be reached in person but at least they respond and tell me to contact Alibris! This outfit needs to be out of business. They are fraudulent. I have asked for my money back and will contact VISA

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 12, 2022
Oregon
1 review
0 helpful votes
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I'm glad you have this CD
May 12, 2022

I'm glad you have this CD. It was easy to place the order.

Date of experience: May 12, 2022
North Carolina
1 review
0 helpful votes
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I have placed 3 orders for a book only to be notified that the book isn't available.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 12, 2022
Louisiana
1 review
0 helpful votes
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Great price, looking forward to receiving the book

Date of experience: May 12, 2022
New York
1 review
0 helpful votes
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First time I'm using this site
May 12, 2022

First time I'm using this site. But my experience has been good.

Date of experience: May 12, 2022
Colorado
1 review
0 helpful votes
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Searching and ordering books was easy, and the prices are amazing!

Date of experience: May 12, 2022

It was easy and straightforward
January 27, 2022
Previous review

It was easy and straightforward.

Date of experience: January 27, 2022
Georgia
1 review
0 helpful votes
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Well, i was about to quit, but i got the free shipping, which i SO wanted.

Date of experience: May 12, 2022
California
1 review
0 helpful votes
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I have never looked for a book I could not find
May 12, 2022
Updated review

I have never looked for a book I could not find. Great service.

Date of experience: May 12, 2022

Great service and I like to see books passed on!
January 28, 2022
Previous review

Great service and I like to see books passed on!

Date of experience: January 28, 2022

I love this service over Amazon
October 14, 2021
Previous review

I love this service over Amazon. Books I have received have been as promised.

Date of experience: October 14, 2021
District of Columbia
1 review
0 helpful votes
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Titles or authors are easily accessed and I can browse at home. The down-side is that I cannot play passages before purchasing, as is possible in a shop. Also, it is difficult to delete when I have a change of heart about a purchase. Quite often I have found your books problematic, not quite as advertised. Also, you are no longer listing the names of songs in the music books, so that I do not duplicate what I already have. Of course, the shipping has gone up $. 50, making the books that much more expensive! Inflation at work...

Date of experience: May 12, 2022