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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I value your efforts to make my previous order #******* right by replacement of that order with the new order #*******-1, and by crediting my account $45.77 and charging me the new price of $39.61.
I am happy to say that my faith in Alibris has been restored.
Thank you,
Greg Merritt
Items kept disappearing and duplicating in my cart in the same season, over a period of less than a minute. I think your cart system is broken.
Your selection is great and so is the price & service.
Alibris costs less than Amazon and you always have what I want
Outstanding - excellent selection & great prices. Beats Amazon by far
So far the process has been very easy. I hope I get what I paid for and it ships in a decent time.
I had these books in a cart, but when I went to log in (and get a new password), they disappeared. The editions I originally asked for were no longer visible. Probably because they were in my first cart!
Quick and simple, thank you! I will use and recommend your service in the future.
Youre easier than Abe, and not leftist CRT activists like Amazon, and dont require an account or saving my cc#. Just... a bookseller. What a novel idea.
It's fine. The book I was looking for was easy to find. But I wish the booksellers were more specific about the condition of their used books. Many of the booksellers have the same description for all their used books and it's impossible to discern what in their description actually applies to a specific title.
I'm delighted to find a book I've been looking for. So far, the shopping experience has been great... I look forward to receiving the book.
Quick and easy found what I needed at a great price.
Found the book I wanted and at a great price.
Great selection, but would like better sorting/filtering options
You had what I wanted at an excellent price. Very easy order process.
Low price, shipping wasn't bad, and it's the title I wanted. The checkout was easy too!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.