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AlibrisReviews 107,608

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
945
value
11,235
shipping
11,225
quality
11,219
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Easy to find the items I was looking for at a great price

Date of experience: August 8, 2022
South Carolina
1 review
0 helpful votes
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Easy to use, easy to find titles, be careful to make...
August 8, 2022
Updated review

Easy to use, easy to find titles, be careful to make sure you're selecting the format you want

Date of experience: August 8, 2022

I was very disappointed in the lack of a return policy,...
December 8, 2021
Previous review

I was very disappointed in the lack of a return policy, I thought I ordered 3 cd's but received a cd, a record and a cassette. After sending the unwanted formats back per the return instructions I was was informed that they would not be accepted and will be destroyed upon receipt. I lost the cost of the media and the return shipping, not a great experience.

Date of experience: November 8, 2021

Ordered what I thought were cds, got a record and a...
November 18, 2021
Previous review

Ordered what I thought were cds, got a record and a cassette (!)

Date of experience: October 19, 2021

Overall, very good
October 8, 2021
Previous review

Overall, very good. It would, however, be nice if the cd's could be listed alphabetically.
Shipping charges are high.

Date of experience: October 8, 2021
North Carolina
1 review
0 helpful votes
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Found what I wanted very quickly and was pleased with the order process.

Date of experience: August 8, 2022
Texas
1 review
0 helpful votes
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I just wish shipping was not so expensive...
August 8, 2022
Updated review

I just wish shipping was not so expensive... I homeschool and to try and get more than one book can get pretty pricy since S&H is always up to 5 or 6 times the ammount of the book I'm getting

Date of experience: August 8, 2022

I have used Alibris for years to purchase books for...
August 8, 2021
Previous review

I have used Alibris for years to purchase books for my homeschool group. I love it, I usually find what I'm looking for and have never had any problems with my orders

Date of experience: August 8, 2021
Maine
1 review
0 helpful votes
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Changing my password was a nightmare
September 7, 2022

Changing my password was a nightmare. After I did finally get the e-mail after 5 requests, it reset it but then I had to search back thru many screens to find the 10 books I previously had in my cart!

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 8, 2022
Maryland
1 review
0 helpful votes
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I really appreciate the service of locating other copies to create consolidated shipping savings. I have not seen this service from other booksellers.

Date of experience: August 8, 2022
Arizona
2 reviews
0 helpful votes
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I had trouble with my password..
September 7, 2022

I had trouble with my password. It would not let me continue as a guest. Then when I fixed the password problem, it showed my cart was empty and the book I had selected was gone. I had to wait several days before it was taken out of my cart and put back so I could buy it. I had never had this much trouble just buying a book

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 8, 2022
Virginia
1 review
0 helpful votes
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I can always find practically brand new books for half the Publishers or even less the Publishers price! And they're always in tip top shape or exactly as described

Date of experience: August 8, 2022
Florida
1 review
0 helpful votes
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I've been thinking about this book for years. It transformed my life when I heard it at a Baha'i children's class in 1983. More than 30 years later, I'm living the sequel. I want to give credit where credit is due. Thanks for making this available!

Date of experience: August 8, 2022
Texas
1 review
0 helpful votes
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Check out is easy
August 8, 2022

Check out is easy. Usually the book I'm looking for is available, even newer ones. I appreciate the ability to get a used one even though I typically get a new book.

Date of experience: August 8, 2022
California
1 review
0 helpful votes
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Easy to order, competitive pricing and have always been very satisfied with my purchases.

Date of experience: August 8, 2022
California
1 review
0 helpful votes
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You had exactly what I wanted, and it took less than 5 minutes to complete the purchase.

Date of experience: August 7, 2022
Delaware
1 review
0 helpful votes
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When I logged into my account, it got rid of all the items in my cart that I was previously shopping for, so I had to re-add all of the books with their specific ISBN numbers.

Date of experience: August 7, 2022
Tennessee
1 review
0 helpful votes
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Always good to find used books at a reasonable price!

Date of experience: August 7, 2022
Georgia
1 review
0 helpful votes
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I always find what I'm looking for and a great price
August 7, 2022
Updated review

I always find what I'm looking for and a great price - thank you

Date of experience: August 7, 2022

Always easy to use website and get books for my HS...
October 30, 2021
Previous review

Always easy to use website and get books for my HS daughter

Date of experience: October 30, 2021
Maine
1 review
0 helpful votes
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Easy! Im 70 years old, not tech savvy. I appreciate the ease of use here

Date of experience: August 7, 2022
Tennessee
3 reviews
0 helpful votes
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Please get the address right
August 7, 2022
Updated review

Please get the address right. I'm sending to a new address and will change it back when I'm done.

Date of experience: August 7, 2022

Thanks
December 23, 2021
Previous review

Thanks. Always enjoy savings at Albris. A great way to shop for Christmas.

Date of experience: December 23, 2021
Missouri
1 review
0 helpful votes
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I was not logged into my account and went to purchase an e textbook with other books in my cart. Everything was erased and I had to start all over again. It was very frustrating as I had a number of books.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 7, 2022
Rhode Island
1 review
0 helpful votes
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I had a little trouble navigating the site for the first time

Date of experience: August 7, 2022
New Jersey
1 review
0 helpful votes
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I love how easy it is to filter out choices on the site.

Date of experience: August 7, 2022